6 joburi disponibile

L2 Operations Analyst - Shift Place of work: On-site - Sheffield, UK/Duration: Permanent/Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM. About the Company and the Role: Auxilion is an organisation that has been in business since 2012 and is part of the IT Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms. The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company.

Do you live in the Salisbury area with recent 1st Line Support Engineer Helpdesk analyst/Service desk/Desktop -ITILv.3/v.4 experience? Based near Salisbury,Wiltshire, South West. MUST LIVE WITHIN NO MORE THAN AN HOURS COMMUTE TO SITE Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate £220 p/d Inside IR35/Umbrella 5 days on site then possibly moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills A good knowledge and experience with ITIL v,3 or v.4 Microsoft Office and moving towards windows 10, Windows 11 beneficial Intune Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Junior AV Systems Specialist/Junior Audio Visual Analyst A fantastic opportunity has arisen for a Junior AV Systems Specialist/Junior Audio Visual Analyst to join our London based global law firm on a permanent basis. Junior AV Systems Specialist/Junior Audio Visual Analyst Summary: We are seeking an enthusiastic and proactive IT AV Junior Systems Technician to join our team. This role offers an excellent opportunity for someone looking to grow their career in AV. The successful candidate will work alongside a senior AV Technician, who will primarily handle the events on our client floor. The junior role will involve shadowing the senior technician during events to learn how they are managed. The primary responsibility of this role is to ensure the smooth operation of 56 meeting rooms within our building, with a particular focus on the main client area. Junior AV Systems Specialist/Junior Audio Visual Analyst Key Responsibilities: ? Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations within all meeting rooms. ? Have a user experience lens to everything, ensuring the technology is simple and seamless to use, be it for internal customers, clients or other. ? Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure. Proactively reporting issues to the relevant team(s). ? Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs. ? Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals. Junior AV Systems Specialist/Junior Audio Visual Analyst Experience required: ? Previous experience within a legal partnership or professional services environment. ? Experience of supporting/troubleshooting Windows 10, Windows 11 and Apple Mac devices. ? Familiarity with help desk software (such as ServiceNow). ? Strong organisational and time management skills. ? Excellent communication and interpersonal skills. ? Ability to work independently and as part of a team. ? Basic technical knowledge of audio-visual equipment and meeting room technologies. ? Proactive and detail-oriented approach to problem-solving. ? Previous experience in a similar role is a plus but not required. ? Enthusiastic about AV and eager to progress in their career. ? Flexible with working hours, which may vary between 8am-9pm. ? Experience of network troubleshooting. ? Experience of AVMI/Video Conferencing. Junior AV Systems Specialist/Junior Audio Visual Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Job Title: EUC Analyst Location: Liverpool (Hybrid - 3 days in-office) Salary: £46,000 Job Type: Permanent Role Overview Our Legal client is seeking an experienced EUC Analyst to develop, implement, and maintain end-user computing environments. This role requires strong expertise in Intune, Autopilot, and application packaging, along with familiarity with iManage DMS Cloud. The ideal candidate will support UK and international projects, collaborate with vendors, and enhance endpoint security and performance. Key Responsibilities Deploy and manage Intune MDM/MAM, Windows Autopilot, and application packaging. Provide technical support, troubleshooting, and incident resolution. Manage patching, deployments, and automation initiatives. Develop technical documentation and enforce security policies. Collaborate with IT teams to integrate endpoint solutions and improve services. Skills & Experience Proven experience as an EUC Engineer or similar role. Expertise in Intune, Autopilot, application packaging, and Windows/macOS management. Familiarity with iManage DMS Cloud, Active Directory, and PowerShell Scripting. Strong troubleshooting, problem-solving, and communication skills. Experience with ITSM tools, virtual desktops, and endpoint security solutions. If you have experience working in the Legal sector, your strongly encouraged to apply.

Venesky-Brown's client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst until the end of May 2025 on a rate of £130/day (Inside IR35). This role will be hybrid from Cambuslang. Responsibilities: - Support the team in providing an exception service to our users based across Scotland. Essential Skills: - Experience providing exceptional customer service and satisfaction. - Comfortable with verbal and written communication to customers and 3rd party suppliers. - Previous experience of working in an ICT/Technology Service Desk - Ability to learn and navigate ITSM tools to create, update and close tickets. - Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc. - Ability to document calls received to the ICT Service Desk within ITSM tool. - Working knowledge of core M365 products/apps. - Ability to work under effectively when demands are high. - Ability to work on own initiative where required, while taking direction when appropriate. - Good knowledge of Active Directory/Entra ID. - Demonstrable experience providing a high quality, first line support service with a high degree of first rime resolutions. If you would like to hear more about this opportunity please get in touch.

Service Desk Analyst Someone who can speak fluent German and is confident in writing in German. Basic technical skills (preferred) Flexible to work shifts between the hours of 6:30 am to 7 pm Previous customer service (preferred) Able to attend Peterborough office 5 days a weeks Please send in your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.