24 joburi disponibile

*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives. Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Align teams around project priorities and guide them through potential roadblocks or challenges. Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement. Assist in developing and executing account management strategies to ensure long-term client retention and growth. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Ability to manage complex, multi-phase projects in fast-paced environments. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Strong organizational, problem-solving, and decision-making skills. Preferred Skills: Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience managing cross-functional, geographically dispersed teams. Experience with Agile and Waterfall project management methodologies.

*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.

We are seeking a highly motivated and detail-oriented Risk Management Controls Analyst to join our Internal Control team within the Capital Markets Exchange sector. This role will provide critical support in ensuring the effectiveness of internal controls, conducting level 2 (LOD2) testing, and contributing to the ongoing Internal Control Testing Campaign for 2025. The ideal candidate will have a strong background in risk management, internal controls, and compliance, with experience in financial markets or a similar regulatory environment. Key Responsibilities: 1. Level 2 Testing on LOD1 Controls Conduct LOD2 testing on first line of defence (LOD1) controls, focusing on Business and Support Function scopes as part of the 2025 Internal Control Testing Campaign. Prepare LOD2 Testing reports using the provided Internal Control templates. Communicate and discuss LOD2 test results with Control Owner/Control Responsible, and to Risk Managers. Update the Internal Control tool with test results and upload relevant reports. Where necessary, collaborate with Control Owners to define action plans to improve control effectiveness and update the Internal Control tool accordingly. 2. Additional Internal Control Support Assist in defining LOD1 controls for various business areas. Support the preparation of PowerPoint presentations for internal reporting and stakeholder meetings. Contribute to routine internal control reporting activities. Key Requirements: Bachelor's degree in Finance, Risk Management, Business Administration, or a related field. 2+ years of experience in risk management, internal control, compliance, or audit within capital markets or financial services. Strong understanding of internal control frameworks, risk assessment methodologies, and financial regulations. Experience conducting control testing and preparing detailed compliance reports. Excellent analytical and problem-solving skills with keen attention to detail. Strong interpersonal and communication skills to liaise effectively with stakeholders. Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel. Familiarity with internal control tools and systems is an advantage.

Service Assurance Analyst - Permanent Role - Manchester - Hybrid About the Role: We're seeking a Service Assurance Engineer to join an IS Operations team and take assist with service design and transition activities across a variety of exciting projects. With 60 workstreams planned, from server upgrades to ERP replacements, this role is central to our mission to ensure governance, operational readiness, and a seamless journey from project inception to business-as-usual (BAU). You will work closely with senior stakeholders, external vendors, and project teams, attending weekly Service Transition meetings,and collaborate with diverse teams. Key Responsibilities: As a Service Assurance Analyst, you will: 1. Govern projects and workstreams to ensure smooth transitions, including creating Service Impact Assessments, Support Model Documents, Service Transition Trackers, and Operational Readiness materials. 2. Ensure governance practices for day-to-day activities in service transition, including processes, roles, and responsibilities. 3. Collaborate within an agile environment with diverse stakeholders and external vendors to address transition requirements. 4. Assist in delivering clear Service Level Agreements (SLAs) underpinned by contracts and Operational Level Agreements (OLAs). 5. Monitor, analyse, and report on key performance metrics while offering recommendations for improvement. 6. Maintain an accurate and central repository of Service Design and Transition packages alongside Service Catalogue and Support Model documents. 7. Attend weekly Service Transition meetings, sharing insights and updates with senior stakeholders and vendors. 8. Provide governance to support projects like ERP replacement and infrastructure upgrades. 9. Align new and changed services with agreed Service Acceptance Criteria and Operational Readiness measures. 10. Engage in monthly IT Operations collaboration days on site to foster teamwork and knowledge-sharing, alongside BAU work. Person Specification: Essential: - Background in Service Transition, including coordinating Service Design and Transition activities across multiple workstreams. - Experience and solid understanding of IT Service Management (ITSM) practices (Incident, Problem, Change, and Service Level Management). - Familiarity with governance for day-to-day service transition activities and project life cycle processes. - Proven ability to work on ITIL and ITSM projects within an agile environment. - Exceptional verbal and written communication skills to liaise effectively with senior stakeholders, external vendors, and diverse teams. - Ability to nurture cultural fit and maturity in processes, fostering a collaborative team environment. - Understanding of the Data Protection Act and confidentiality best practices. If you are open to discuss more details regarding the role, please submit your CV below and we will be in touch to discuss more. Service Assurance Analyst - Permanent Role - Manchester - Hybrid

IT Service Delivery Analyst - HIRING ASAP Start date: ASAP Duration: 6-12 Months Location: 2-3 days in Dublin office, 2-3 days working from home Rate: €450 per day Summary: Our client requires a Service Delivery Analyst to join their team. This new role is required to support the Service delivery function for IT operations and work on improving and developing processes to enable better visibility and accountability across the Service delivery function. The role will be reporting into the IT Service Delivery manager. Responsibilities Cost management - manage day to day purchasing and invoicing processes for IT services and monitor adherence to the annual budget. Collate and manage data sources for KPI reporting to ensure IT services health is visible and accurate. The Service Delivery Analyst is required to collaborate with internal technical resources for incident and problem management, produce and present regular reporting and trending to the IT leadership team and peers. Third Party Vendor engagement for I&O services. This will involve engaging with a range of vendors and understanding each contract and the SLA's which the supplier is expected to meet ensuring that they also adhere to the clients' Vendor mgmt. standards. Service delivery project management, process implementation and governance. As services are developed and improved it is expected that any proposed process modification or additional process are reviewed, aligned, and effectively communicated. Support the integration of cloud operation processes into the existing It service delivery processes. Build and maintain relationships with all IT units to ensure that IT service delivery goals are understood and delivered. Clear and precise communication up to management and across the IT teams to ensure IT services approach and status is clear to all. Contribute to and execute continuous improvement plans to ensure the clients' IT service delivery evolves and develops to meet the changing business needs. Key Skills Honours Bachelor's Degree in IT/Data Analysis Finance or related fields Previous experience working in an analytical, reporting, or financial role. ITIL foundation certified (desirable) Excellent Time/Task management & strong communication skills with the ability to work with stakeholders up to senior leadership level. Proven ability to manage large volume activities, across multiple work streams. Strong cross team collaboration skills work with teams of different skill sets across technical, finance, project management, facilities, etc. Positive can-do attitude

Devonshire Hayes have partnered with a fantastic organisation to help them secure a Application Support Analyst to join their team. You will be tasked with the following, Knowledge of system design, development, implementation, and user support principles and practices. Knowledge of reporting platforms and database management Knowledge of database platforms (Microsoft SQL, MySQL) Understanding of Webservices - HTML, FTP etc. Understanding of Data services - XML, SOAP, JSON, REST etc Ability to understand Business users needs and translate into technical solutions. Comfortable communicating with users to draw out needs and requirements

SOC Analyst - SIEM QRadar, Azure Sentinel, SIEM - this is a long term contract for someone with strong Security Analysis skills to join our Basel based client in the Financial Services sector . Your tasks: Providing SOC Tier 2/3 analysis work, handling alerts, and triaging cases and incidents within the Cyber Security Operations team Working on incident cases and running investigations and analysis Managing security alerts using ticketing tools Performing on-call incident response duties Collaborating with team members to resolve security issues Ensuring timely documentation and reporting of security incidents Your experience/knowledge: Experience with dynamic malware analysis, threat hunting, threat detection and incident handling Well-versed with SIEM, preferably IBM QRadar and Azure Sentinel Proficiency in Log analysis and Digital Forensics Strong background in security operations or support level 2 and 3 with proven experience in alerts investigation Knowhow of network protocols, like HTTP, DNS, LDAP or FTP as well as networking, including Firewalls, NGFW, IPS/IDS and packet captures Language skills: English Your soft skills: Excellent comprehension skills with attention to detail A high degree of self-organisation and time management Analytical and solution-orientated thinking Location: Basel, Switzerland Work setting: Hybrid Sector: Financial Services Start: ASAP - or from 06/2025 Duration: 12 months + Workload: 100% Ref .Nr.: BH 22768 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

Shape the Future of Global Payment Solutions! Our client, a niche bank specializing in global liquidity and information management services, provides multinational corporations with customized cash management solutions. They ensure seamless and efficient financial operations across the globe. What You'll Do As a Business Analyst Payments , you will play a key role in advancing the Payments Vision by: Implementing new payment methods and standards (SWIFT, SEPA, Instant Payments, ISO 20022). Optimizing payment processing, settlement, and reporting . Analyzing, modelling, and documenting processes to drive continuous improvements. Bridging the gap between IT and business by translating business needs into actionable technical solutions. Collaborating with stakeholders to ensure successful execution of payment initiatives. Working in an agile environment , closely collaborating with Product Owners, Customer Journey Experts, and fellow Business Analysts. What You Bring Master's degree or equivalent experience , with a strong analytical mindset. Expertise in wholesale banking payments , including SWIFT, ISO 20022, SEPA, and Instant Payments . Knowledge of technical modelling and the ability to translate complex processes into clear solutions. Affinity with IT and process optimization . Hands-on experience with agile methodologies and cross-functional teamwork. Excellent communication skills and a problem-solving attitude. Fluent in Dutch and English (written and spoken). Knowledge of the organization's products and processes is a plus. What We Offer An exciting role in a niche bank with global impact. A dynamic, informal, and results-driven work environment . The opportunity to contribute to strategic payment innovations . Hybrid working options , with Amsterdam as your home base.

Job Title: Contractor Murex SME with MXtest Expertise Location : Eastern Europe or Romania Contract Length : 6-12 months (with possibility of extension) Start Date : Immediate Job Overview : We are seeking an experienced Murex Subject Matter Expert (SME) with hands-on proficiency in MXtest to join a high-impact project with one of our leading financial services clients. As an Murex SME, you will be responsible for guiding the implementation, integration, and testing of Murex solutions, ensuring the successful execution of key projects while leveraging your deep knowledge of MXtest to optimize system performance and user experience. Key Responsibilities : Lead the design, implementation, and testing of Murex systems and solutions. Leverage MXtest to ensure the end-to-end testing of Murex workflows and processes. Provide expertise in the configuration and customization of Murex trading and risk management platforms. Collaborate with cross-functional teams, including developers, business analysts, and stakeholders to deliver solutions that meet project requirements. Troubleshoot and resolve issues during the testing and implementation phases. Act as the subject matter expert, providing guidance to junior team members and stakeholders on best practices. Ensure compliance with industry standards and regulatory requirements during implementation and testing phases. Required Skills and Experience : Proven experience as a Murex SME , with deep knowledge of Murex Front Office, Back Office, and Risk modules. Hands-on experience with MXtest , including writing and executing test scripts, as well as test case management. Solid understanding of financial instruments (FX, Fixed Income, Derivatives, Commodities, etc.) and their life cycle within Murex. Strong technical background with knowledge of Murex architecture, configurations, and deployment. Ability to identify, document, and resolve complex issues in Murex systems. Excellent communication skills, able to interact effectively with both technical and non-technical stakeholders. Experience in Agile methodologies and familiarity with JIRA or similar project management tools. Strong problem-solving skills and attention to detail. Desirable Skills : Knowledge of other Murex testing tools and methodologies. Murex certification is a plus. Experience with Murex integration with third-party systems (eg, pricing engines, market data feeds).

Functional Analyst Microsoft Dynamics 365 HR, HRM FO Antwerp Belgium We are looking for D365 Experts who have a strong background within HR modules to work in Belgium, Antwerp on an ERP HR Project. The ideal candidate MUST have a minimum 3 years of experience as functional expert of D365 FO HRM Modules Dynamics 365 Finance and Operations (D365 FO) offers a comprehensive suite of HRM modules to manage various aspects of human resources. Summary of the key HRM modules: Core HR : Centralizes employee information, including personal details, job roles, and organizational structure. Employee Self-Service : Allows employees to manage personal data, view payslips, and request time off. Manager Self-Service : Provides managers with tools to oversee employee performance, approve leave requests, and manage team assignments. Compensation Management : Handles employee compensation, including salaries, bonuses, and benefits. Performance Management : Tracks employee performance, manages appraisals, and sets development goals. Learning and Development : Facilitates employee training, skills tracking, and certification management. Leave and Absence Management : Manages employee leave types, approval workflows, and integrates with payroll. Recruitment : Streamlines the hiring process, from job postings to candidate management and interviews. Workforce Planning : Helps plan and manage workforce needs, including headcount and resource allocation. Payroll : Manages payroll processing, tax calculations, and ensures compliance with regulations. These modules together help businesses manage HR processes more efficiently, improving both employee and organizational productivity. Role Responsibilities: Analyze existing systems and business models Recommend resolutions and improvements Provide consolidate findings on components or processes Ensure security by design Shape documentation Provide advanced, component technical support Resolve issues prior to and following testing What do you need to be successful in your mission? Strong experience as functional expert of D365 FO HRM Modules Experience implementing Dynamics 365 FO HRM solutions Knowledge in the following modules: Fundamentals, Compensation Management, Recruitment, Onboarding, Case Management, Performance Management, Competency Management, LMS integration and Payroll interfacing English language only. If you are keen to hear more please apply with your most up to date CV. Michael Bailey International is acting as an Employment Agency in relation to this vacancy.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking an IT Service Management Associate with strong CMDB and ServiceNow experience. Candidate will be responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out. Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management General knowledge and familiarity with networking, mainframes, Servers, Scripting, databases Strong verbal and written communication skills, problem solving skills Strong Excel and PowerPoint skills required BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred ITIL Certified (Foundation+)

NO SPONSORSHIP CMDB/CMS Data Modeler Administrator - Configuration/Implementation Salary: $110k to $118k plus 15% bonus Location: Dallas, TX 3 days onsite 2 days Remote You will be responsible for managing the population of the CMDB ServiceNow configuration management. You will be designing, configuring, implementing CMDB. Onboarding and modelling. You will need 5 years CMDB automated discovery process improvement manage cloud inventory ITIL processes IT asset management Change management incident and problem management event management creating and maintaining metrics reports and dashboards CMDB/CMS data models This position is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes. This position will also work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions that will not only address project requirements but also ensure the solution compliments or fits with existing and future services. Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Qualifications: 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Ability to work across functional areas to drive continuous improvement Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards Be customer focused and goal oriented with keen attention to detail Technical Skills: ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models Education and/or Experience: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred Certificates or Licenses: ITIL Certified (Foundation+)

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management

*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB. Responsibilities: Manages and improves ServiceNow System onboarding and modelling Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Support integrations with data sources other than ServiceNow Discovery Monitor CMDB health and resolve conflicts between data sources. Enable tracking of cloud/virtual inventory Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Produces management information, including KPIs and status reports, with an operational and a management focus Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward Qualifications: BS/BA in a related field, such as Management Information Systems (MIS), Computer Science 5 - 7 years of ITSM experience or related workflow development practice and techniques experience 5 - 7 years in an Automated Discovery Analyst role preferred 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow Ability to discover and manage cloud inventory Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management Experience creating and maintaining metrics, reports, and dashboards ServiceNow experience is preferred Advanced knowledge of CMDB/CMS data models ITIL, COBIT5 as related to service management and configuration management

Guidewire Application Support Analyst Permanent Hybrid - 2 days in London £65,000 - £75,000 An Application Support Analyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of applications. The Role: The organisation is a highly successful Lloyd's insurer based in the City of London. You will have prior experience working in supporting insurance-based applications for Guidewire, ideally you will have experience in ClaimCenter. You should also come from a technical background where you are able to interrogate databases and SQL queries as well as managing and escalating tickets in a timely manner. As this role will require interaction with third parties you should have strong written and spoken communication skills being able to relay IT related issues to non-technical people. You should have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes Responsibilities: Responsible for the support & integration of Guidewire application to business estates Identify opportunities and propose integration solutions including batch processing and message queues Manage and provide technical for Guidewire applications in production. Liaise & interact with 3rd party vendors Engage with technical teams and business analysts to achieve and support successful integration Requirements: London Markets or Speciality Insurance experience is required Extensive experience with Guidewire ClaimCenter Deep understanding of ITIL Service Management Experience using Microsoft SQL Applications Support Analyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, Support Analyst,

RED Global - Salesforce Cloud Business Analyst - 6 months + Ext - Contract - Hybrid/Barcelona We are looking for a Salesforce Cloud Business Analyst to bridge the gap between business needs and technical solutions. The ideal candidate will analyze business processes, gather requirements, and optimize Salesforce solutions to enhance efficiency and user experience. Job Details: Duration - 6 months + Possible Extension Language - English and Spanish is a bonus Capacity - 5 days/week, 8 hours/day Location - Hybrid/Barcelona Responsibilities: Gather and document business requirements for Salesforce implementations Collaborate with stakeholders to design process improvements using Salesforce Configure Salesforce Sales, Service, or Marketing Cloud to align with business needs Assist with data migration, reporting, and dashboards Provide user training and support for adoption and best practices Work closely with developers to translate business needs into functional solutions Requirements: 7+ years of experience as a Salesforce Business Analyst Strong understanding of Salesforce configuration, workflows, and automation Experience with Salesforce reports, dashboards, and data management Salesforce certifications (preferred) Excellent communication and problem-solving skills If you're available and interested, please apply or send your updated CV to (see below)

*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator, preferably with Mainframe experience as well Candidate will be responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWAT's if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd' for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatably automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Good consultative, communication, analytical, and judgment skills [Required] Good time management skills [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors [Required] Suggests solutions that make sense and are in line with future technology direction [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information [Required] Optimizes the use of all available resources, and approach issues with pragmatism [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. Technical Skills & Background [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Preferred] Industry certifications in the areas of ITIL [Required] Bachelor's degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years' experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities