Senior Engineer - ServiceNow

Salary: $100k - $110k + bonus

Location: Chicago, IL or Dallas, TX

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
• ServiceNow platform experience
• ServiceNow ticketing experience
• Confluence administration and Jira reporting
• Basic understanding of IT infrastructure and IT systems design
• 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach
• 1-3 years working as a business or system analyst (BA/SA)

Responsibilities

• Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives
• Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work
• Assist with internal and external communication, improving transparency, and information radiation
• Implement and manage monitoring technologies for software, server, and network platforms
• Resolve configuration-related problems
• Assist production support and development staff in debugging application defects
• Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality
• Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes