UC L2 Support Engineer (Microsoft Teams, SIP) - Train in Microsoft Security, Dynamics Contact Centre!

Remote role.

A UC L2 Support Engineer (Microsoft Teams, SIP) is required by a leading Microsoft Partner and Teams Voice Managed Services provider. Work on enterprise Teams Telephony & Contact Centre solutions in a collaborative, remote-first environment.

Required Experience:
L2 support in Microsoft Teams Voice (enterprise telephony & contact centre).
Teams Direct Routing & SIP.
SIP trunking & troubleshooting.

As a UC L2 Support Engineer, you will manage L2 escalations via ServiceNow, troubleshoot Teams Voice and AV issues, and collaborate with customers and vendors on solutions. You will also handle escalations to L3 when required and onboard new customers to Teams Telephony.

Why Join?
This role offers training in Security, PowerApps/AI, and Dynamics Contact Centre technologies, along with career progression opportunities. You'll work on complex, high-profile Teams solutions in a flexible, remote-first environment with hybrid options in Peterborough/London. Expect a supportive culture, hands-on management, and regular team meetups.

Work Schedule & On-Call:
Shifts are 8 AM - 4 PM or 10 AM - 6 PM, with on-call rotations: UC Team - 1 in 4 weeks, AV Team - 1 in 3 weeks. Additional overtime (O/T) for P1 issues outside business hours.
Take your Microsoft Teams Voice expertise to the next level - Apply now!