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Technology Operations - Linux, Windows, IBM, UC4

LOCATIONS: CHICAGO, IL

Hybrid 3 days onsite and 2 days remote - 2nd shift Tuesday - Saturday 230pm - 11pm cst

Level 1 - monitoring processes, driving improvements, production control support. storage cloud linux unix storage networking incident response first level maintain logs records uc4/control m windows IBM

Technology Operations is responsible for monitoring the production environment. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management.

Responsibilities

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Support the execution and troubleshooting of scheduling jobs.
• Provide first-level support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.

Qualifications

• Basic knowledge of ITIL principles
• Working knowledge of Scheduling applications/tools (UC4/Control M)
• Basic understanding of Network
• Basic understanding of Unix/Linux
• Basic understanding Windows
• Basic understanding Storage
• Basic knowledge of IBM JCL
• Understands technical monitoring and metrics
• Sophisticated understanding of enterprising technology
• 3+ years of OS/390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage.
• Strong network knowledge heavily favoured.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Some knowledge of cloud environment