Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
NO SPONSORSHIP Associate Principal, Data Analytics Engineering SALARY: $110k flex plus 10% bonus LOCATION: Chicago, IL Hybrid 3 days in office and 2 days remote You will be expanding analytics capabilities to design and build internal analytics within data warehouse using on-premises and cloud-based tools. You will create dashboards or visualization using the tools tableau powerBI SQL Queries Alteryx Jira services now. GIT a big plus, AWS or loud data warehouse airflow bs degree masters preferred this is working for operational risk 5 years experience building dashboards any audit risk knowledge is a plus This role will drive a team responsible for expanding analytics capabilities by making internal corporate data accessible and usable to analysts throughout the organization. Primary Duties and Responsibilities: Work closely with data analyst and business stakeholders to understand their data needs and provide support in data access, data preparation, and ad hoc queries Automate data processes to reduce manual interventions, improve data processing efficiency and optimize data workflow for performance scalability Integrate data form multiple sources and ensure data consistency and quality Build data models to ensure information is available in our analytics warehouse for downstream uses, such as analysis and create dashboards or visualizations using Tableau, Power BI to present insights Maintain performance requirements of our analytics warehouse by tuning optimizations and processes Create documentation and testing to ensure data is accurate and easily understandable Promote self-service capabilities and data literacy for business users leveraging the platform through development of training presentations and resources Discover and share best practices for data and analytics engineering with members of the team Invest in your continued learning on data and analytics engineering best practices and evaluate them for fit in improving maintainability and reliability of analytics infrastructure Qualifications: Ability to collaborate with multiple partners (eg, Corporate Risk, Compliance, Audit, Production Operations, DBAs, Data Architecture, Security) to craft solutions that align business goals with internal security and development standards Ability to communicate technical concepts to audiences with varying levels of technical background and synthesize non-technical requests into technical output Comfortable supporting business analysts on high-priority projects. High attention to detail and ability to think structurally about a solution Experience working within an agile environment Technical Skills & Background Ability to write and optimize complex analytical (SELECT) SQL queries Experience with data viz/prep tools Tableau and Alteryx [Preferred] Experience with SaaS tools and their backends, such as Jira and ServiceNow [Preferred] Applied knowledge of Python for writing custom pipeline code (virtual environments, functional programming, and unit testing) [Preferred] Experience with a source code repository system (preferably Git) [Preferred] Familiarity with at least one cloud data platform, such as AWS or GCP [Preferred] Experience creating and/or maintaining a cloud data warehouse or database [Preferred] Exposure to data orchestration tools, such as Airflow [Preferred] Understanding of applied statistics and hands-on experience applying these concepts Bachelor's degree in quantitative discipline (eg, Statistics, Computer Science, Mathematics, Physics, Electrical Engineering, Industrial Engineering) or equivalent professional experience 5+ years of experience as a business analyst, data analyst, data engineer, research analyst, data engineer, analytics engineer, Business Intelligence analyst, data analyst, data scientist, or research analyst
10/03/2025
Full time
NO SPONSORSHIP Associate Principal, Data Analytics Engineering SALARY: $110k flex plus 10% bonus LOCATION: Chicago, IL Hybrid 3 days in office and 2 days remote You will be expanding analytics capabilities to design and build internal analytics within data warehouse using on-premises and cloud-based tools. You will create dashboards or visualization using the tools tableau powerBI SQL Queries Alteryx Jira services now. GIT a big plus, AWS or loud data warehouse airflow bs degree masters preferred this is working for operational risk 5 years experience building dashboards any audit risk knowledge is a plus This role will drive a team responsible for expanding analytics capabilities by making internal corporate data accessible and usable to analysts throughout the organization. Primary Duties and Responsibilities: Work closely with data analyst and business stakeholders to understand their data needs and provide support in data access, data preparation, and ad hoc queries Automate data processes to reduce manual interventions, improve data processing efficiency and optimize data workflow for performance scalability Integrate data form multiple sources and ensure data consistency and quality Build data models to ensure information is available in our analytics warehouse for downstream uses, such as analysis and create dashboards or visualizations using Tableau, Power BI to present insights Maintain performance requirements of our analytics warehouse by tuning optimizations and processes Create documentation and testing to ensure data is accurate and easily understandable Promote self-service capabilities and data literacy for business users leveraging the platform through development of training presentations and resources Discover and share best practices for data and analytics engineering with members of the team Invest in your continued learning on data and analytics engineering best practices and evaluate them for fit in improving maintainability and reliability of analytics infrastructure Qualifications: Ability to collaborate with multiple partners (eg, Corporate Risk, Compliance, Audit, Production Operations, DBAs, Data Architecture, Security) to craft solutions that align business goals with internal security and development standards Ability to communicate technical concepts to audiences with varying levels of technical background and synthesize non-technical requests into technical output Comfortable supporting business analysts on high-priority projects. High attention to detail and ability to think structurally about a solution Experience working within an agile environment Technical Skills & Background Ability to write and optimize complex analytical (SELECT) SQL queries Experience with data viz/prep tools Tableau and Alteryx [Preferred] Experience with SaaS tools and their backends, such as Jira and ServiceNow [Preferred] Applied knowledge of Python for writing custom pipeline code (virtual environments, functional programming, and unit testing) [Preferred] Experience with a source code repository system (preferably Git) [Preferred] Familiarity with at least one cloud data platform, such as AWS or GCP [Preferred] Experience creating and/or maintaining a cloud data warehouse or database [Preferred] Exposure to data orchestration tools, such as Airflow [Preferred] Understanding of applied statistics and hands-on experience applying these concepts Bachelor's degree in quantitative discipline (eg, Statistics, Computer Science, Mathematics, Physics, Electrical Engineering, Industrial Engineering) or equivalent professional experience 5+ years of experience as a business analyst, data analyst, data engineer, research analyst, data engineer, analytics engineer, Business Intelligence analyst, data analyst, data scientist, or research analyst
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
07/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
07/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired