Brillio are currently looking for 2 x ServiceNow Developers with experience working on complex CMDB migrations and improvement initiatives to support the development of a global ServiceNow implementation. Key Points: Inside IR35 1 day per week on site (Central London) Client onboarding which can take up to 4 weeks INTERPERSONAL SKILLS: Demonstrate verbal and written communication skills while interacting with customers as a senior technical ServiceNow SME. Have held workshops with senior members and have an architectural understanding of the CMDB. Provide creative solutions to resolve business problems via agreed customer requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent), and cultural challenges (people). Work closely with the Business Analyst to ensure the stories captured are correctly estimated for implementation. Work closely with the different Brillio practices, internal resources, and external customer SMEs and partners to support the delivery of approved ServiceNow outcomes. DEVELOPMENT SKILLS: Have a strong and proven background in developing on the ServiceNow platform Have a strong and proven background in delivering on the ServiceNow platform Have a strong and proven background in developing CMDB as well as understanding the CSDM framework extensively. Develop the technical solutions, implement them, and perform the relevant component integration tests. Manage customer defects and backlog for approved development elements of customer delivery. Able to work closely within a mixed development team that may include external development capability and ensures that code and update sets are managed in line with ServiceNow best practices. PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT SKILLS AS THERE WILL BE A SCRIPTING TEST AS PART OF THE APPLICATION
14/03/2025
Project-based
Brillio are currently looking for 2 x ServiceNow Developers with experience working on complex CMDB migrations and improvement initiatives to support the development of a global ServiceNow implementation. Key Points: Inside IR35 1 day per week on site (Central London) Client onboarding which can take up to 4 weeks INTERPERSONAL SKILLS: Demonstrate verbal and written communication skills while interacting with customers as a senior technical ServiceNow SME. Have held workshops with senior members and have an architectural understanding of the CMDB. Provide creative solutions to resolve business problems via agreed customer requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent), and cultural challenges (people). Work closely with the Business Analyst to ensure the stories captured are correctly estimated for implementation. Work closely with the different Brillio practices, internal resources, and external customer SMEs and partners to support the delivery of approved ServiceNow outcomes. DEVELOPMENT SKILLS: Have a strong and proven background in developing on the ServiceNow platform Have a strong and proven background in delivering on the ServiceNow platform Have a strong and proven background in developing CMDB as well as understanding the CSDM framework extensively. Develop the technical solutions, implement them, and perform the relevant component integration tests. Manage customer defects and backlog for approved development elements of customer delivery. Able to work closely within a mixed development team that may include external development capability and ensures that code and update sets are managed in line with ServiceNow best practices. PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT SKILLS AS THERE WILL BE A SCRIPTING TEST AS PART OF THE APPLICATION
ServiceNow Developer - ITOM, ITSM, HamPro, SamPro Contract-to-hire after 6 months RATW: $90/hour - $95/HOUR END SALARY: $135K - $140K PLUS 15% BONUS DALLAS 3 DAYS ONSITE & 2 DAYS REMOTE This is a 6 months contract to hire role. Must want to convert to full time after 6 months. You will need 5-7 years of ServiceNow development and have experience with the modules ITOM and be familiar with HamPro And SamPro, Jira, Confluence, ITSM. You will design develop and deploy services within ServiceNow development and delivery of integrations out of the box configurations. low level code software development implementations ServiceNow ITSM ITOM HamPRo SamPro SecOps This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. EXPERIENCE REQUIRED: Required 7+ year of working experience in IT Required 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules Required 3+ years of experience with JavaScript Required Experience with RESTful APIs and JSON Required ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies Required BS Degree in Management Information System, Compute Science, similar field
14/03/2025
ServiceNow Developer - ITOM, ITSM, HamPro, SamPro Contract-to-hire after 6 months RATW: $90/hour - $95/HOUR END SALARY: $135K - $140K PLUS 15% BONUS DALLAS 3 DAYS ONSITE & 2 DAYS REMOTE This is a 6 months contract to hire role. Must want to convert to full time after 6 months. You will need 5-7 years of ServiceNow development and have experience with the modules ITOM and be familiar with HamPro And SamPro, Jira, Confluence, ITSM. You will design develop and deploy services within ServiceNow development and delivery of integrations out of the box configurations. low level code software development implementations ServiceNow ITSM ITOM HamPRo SamPro SecOps This resource will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. The project will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. EXPERIENCE REQUIRED: Required 7+ year of working experience in IT Required 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules Required 3+ years of experience with JavaScript Required Experience with RESTful APIs and JSON Required ability to recommend and follow the coding standards Experience with Scaled Agile Farmework (SAFe), Agile/Scrum and DevSecOps methodologies Required BS Degree in Management Information System, Compute Science, similar field
*We are unable to sponsor for this 6+ month Contract to Hire onsite Hybrid role* Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. Responsibilities: Provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
13/03/2025
*We are unable to sponsor for this 6+ month Contract to Hire onsite Hybrid role* Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box configurations and consultative services for low code software development. Responsibilities: Provide services to a team of engineers to design, deploy and integrate various product capabilities. Contribute to design, technical direction, and architecture with various teams to build solutions based on requirements. Follow agreed upon SDLC procedures to ensure that all information system products and services meet quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented. Manage Product Support on system functionality and provide fixes as required. Qualifications: 7+ year of working experience in IT 5+ years of experience in implementing ServiceNow ITSM, ITOM, HAM Pro, SAM Pro, and SecOps modules 3+ years of experience with JavaScript Experience with RESTful APIs and JSON Ability to recommend and follow the coding standards Experience with Scaled Agile Framework (SAFe), Agile/Scrum and DevSecOps methodologies BS Degree in Management Information System, Compute Science, similar field
Senior ServiceNow Developer - UK - remote - £325 - £350 - 6 months Skills/experience 5+ years strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB. Ideally 2+ years demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management Ideally experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc) Good understanding of development life cycle and software life cycle in general. Good experience in project (problems and incident) planning Ability to work with others and to be able to effectively work alone. ITIL Foundation Certification Role To be responsible for the operational support of the client's ServiceNow Platform(s), primarily focusing on ITSM Work collaboratively with the Service Development Team, ServiceNow Manager and Process & Business Analysis Team to agree strategies and drive ServiceNow platform priorities To take ownership for incident and problem management in accordance with agreed standards and time, cost and quality measures of issues raised on the ServiceNow platform. Work collaboratively with the team to develop and manage ITSM and other ServiceNow Module enhancements in line with Business needs Create and deliver solutions in line with your technical expertise on ServiceNow Provide advice and guidance on all business queries and requests
13/03/2025
Project-based
Senior ServiceNow Developer - UK - remote - £325 - £350 - 6 months Skills/experience 5+ years strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB. Ideally 2+ years demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management Ideally experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc) Good understanding of development life cycle and software life cycle in general. Good experience in project (problems and incident) planning Ability to work with others and to be able to effectively work alone. ITIL Foundation Certification Role To be responsible for the operational support of the client's ServiceNow Platform(s), primarily focusing on ITSM Work collaboratively with the Service Development Team, ServiceNow Manager and Process & Business Analysis Team to agree strategies and drive ServiceNow platform priorities To take ownership for incident and problem management in accordance with agreed standards and time, cost and quality measures of issues raised on the ServiceNow platform. Work collaboratively with the team to develop and manage ITSM and other ServiceNow Module enhancements in line with Business needs Create and deliver solutions in line with your technical expertise on ServiceNow Provide advice and guidance on all business queries and requests
Job Title: Senior ServiceNow Developer Location: Remote Salary/Rate: £350 per day inside IR35 Start Date: March 2025 Job Type: 6 month Contract My client within the finance sector is currently seeking a Senior ServiceNow Developer for a 6 month initial contract role. Job Responsibilities/Objective 1. Work collaboratively with other IT colleagues and support the ServiceNow Manager to deliver a stable and performant ServiceNow platform. 2. Identify ways to improve performance and effectiveness of the ServiceNow platform. 3. Work with the team to create an efficient yet open/creative environment for delivering change 4. To be responsible for the operational support of the client's ServiceNow Platform(s), primarily focusing on ITSM 5. Build effective relationships with supporting departments, our partners and our customers 6. Seek to help develop the broader team in line with their objectives and their technical career paths Required Skills/Experience 1. Strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB. 2. Demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management 3. Experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc) 4. Understanding of development life cycle and software life cycle in general. 5. Ability to work with others and to be able to effectively work alone. 7. ITIL Foundation Certification If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
13/03/2025
Project-based
Job Title: Senior ServiceNow Developer Location: Remote Salary/Rate: £350 per day inside IR35 Start Date: March 2025 Job Type: 6 month Contract My client within the finance sector is currently seeking a Senior ServiceNow Developer for a 6 month initial contract role. Job Responsibilities/Objective 1. Work collaboratively with other IT colleagues and support the ServiceNow Manager to deliver a stable and performant ServiceNow platform. 2. Identify ways to improve performance and effectiveness of the ServiceNow platform. 3. Work with the team to create an efficient yet open/creative environment for delivering change 4. To be responsible for the operational support of the client's ServiceNow Platform(s), primarily focusing on ITSM 5. Build effective relationships with supporting departments, our partners and our customers 6. Seek to help develop the broader team in line with their objectives and their technical career paths Required Skills/Experience 1. Strong demonstrable experience of ServiceNow ITSM inc. workflow, Incident/Change/Problem, Scripting, portal design, CMDB. 2. Demonstrable experience of ServiceNow ITOM inc. Discovery and Event Management 3. Experience of other ServiceNow modules (HR, Legal, IRM, SecOps etc) 4. Understanding of development life cycle and software life cycle in general. 5. Ability to work with others and to be able to effectively work alone. 7. ITIL Foundation Certification If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development