*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
11/03/2025
Full time
Senior Engineer - ServiceNow Salary: $100k - $110k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development ServiceNow platform experience ServiceNow ticketing experience Confluence administration and Jira reporting Basic understanding of IT infrastructure and IT systems design 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Responsibilities Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
07/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired
07/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams [Required] Demonstrated experience using planning and project management tools like Jira & Confluence [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy [Required] Strong presentation and communication skills [Required] Strong analytical skills with an interest in designing innovative solutions [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel [Required] Project planning tools like MS Project, ServiceNow or Jira Plans [Required] ServiceNow platform experience [Required] Confluence administration and Jira reporting are preferred [Required] Basic understanding of IT infrastructure and IT systems design [Preferred] Familiarity within a ticketing system such as ServiceNow [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach [Required] 1-3 years working as a business or system analyst (BA/SA) [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience [Preferred]other low-code/COTS implementation certifications are desired