Desktop Support Engineer - Boston, MA - 5 days on-site - 3 months

Our client, a global system integrator, is looking for multiple Desktop Support Technicians for a 6-month contract based in Boston, MA. This is an exciting opportunity to provide essential IT support and help users get the most out of their systems!

• Location: Boston, MA (onsite work required, 5 days a week)
• Day Rate: Competitive (negotiable based on experience)
• Contract Duration: 3 months (potential for permanent position once contract ends)

Key Responsibilities:

• Handle help requests from users via phone and work orders.
• Troubleshoot and resolve desktop hardware/software issues.
• Install and upgrade software, configure systems, and perform system backups.
• Track and document the troubleshooting process until issues are resolved.
• Create help guides and knowledge base articles for users.

Requirements:

• Good understanding of computer hardware and desktop operating systems (Microsoft and Mac OS X).
• Experience in application support and using diagnostic tools.
• Strong communication and problem-solving skills.

Desktop Support Engineer - Boston, MA - 5 days on-site - 3 months