Role Overview As a 1st Line Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership of a designated customer base, acting as the lead engineer from initial commissioning through to ongoing management of queues and cases, ensuring adherence to contractual SLAs. Serve as the technical lead during customer service reviews. Manage customer expectations by regularly communicating status updates, analysing impacts, devising workarounds, and outlining next steps to ensure a superior customer service experience. Follow all established procedures, policies, and practices ensuring timely submission of business and financial reports. Continuously develop and apply personal knowledge and skills within the product and technology markets. Represent the organisation professionally in all interactions with customers and suppliers, both over the phone and in person. What you'll need to succeed Ability to work onsite at the Milton Keynes office 5 days a week, and work in 8-hour shift patterns once initial training is completed. Excellent verbal and written communication skills, with fluency in English (Spanish fluency is a bonus). Familiarity with VoIP, signalling, data networks, Firewalls, and IT security is advantageous but not essential. Strong team player with the ability to collaborate effectively with colleagues. Proficiency in Microsoft Office applications and general computer literacy. Ability to perform well under pressure and manage multiple tasks efficiently. What you'll get in return A competitive salary of £20,000 - £25,000 per annum, dependent on experience. 21 days of holiday (rising up to 25) per annum in accordance to their holiday policy. Comprehensive IT training is provided to support your professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
13/03/2025
Full time
Role Overview As a 1st Line Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership of a designated customer base, acting as the lead engineer from initial commissioning through to ongoing management of queues and cases, ensuring adherence to contractual SLAs. Serve as the technical lead during customer service reviews. Manage customer expectations by regularly communicating status updates, analysing impacts, devising workarounds, and outlining next steps to ensure a superior customer service experience. Follow all established procedures, policies, and practices ensuring timely submission of business and financial reports. Continuously develop and apply personal knowledge and skills within the product and technology markets. Represent the organisation professionally in all interactions with customers and suppliers, both over the phone and in person. What you'll need to succeed Ability to work onsite at the Milton Keynes office 5 days a week, and work in 8-hour shift patterns once initial training is completed. Excellent verbal and written communication skills, with fluency in English (Spanish fluency is a bonus). Familiarity with VoIP, signalling, data networks, Firewalls, and IT security is advantageous but not essential. Strong team player with the ability to collaborate effectively with colleagues. Proficiency in Microsoft Office applications and general computer literacy. Ability to perform well under pressure and manage multiple tasks efficiently. What you'll get in return A competitive salary of £20,000 - £25,000 per annum, dependent on experience. 21 days of holiday (rising up to 25) per annum in accordance to their holiday policy. Comprehensive IT training is provided to support your professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Lead Middleware Engineer with Apigee and OpenShift experience. Candidate will provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Candidate will provide technical expertise to Middleware staff, as well as manage day to day activities when called upon. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals. Qualifications: Excellent problem solving skills. Ability to work independently. Ability to multi-task and work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision Flexibility to be on call as per team' schedule Good written and oral communication skills. Demonstrate accountability and Transparency Ability to collaborate, cross train and maintain healthy team environment Technical Skills: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Cloud certification a plus.
12/03/2025
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Lead Middleware Engineer with Apigee and OpenShift experience. Candidate will provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Candidate will provide technical expertise to Middleware staff, as well as manage day to day activities when called upon. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals. Qualifications: Excellent problem solving skills. Ability to work independently. Ability to multi-task and work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision Flexibility to be on call as per team' schedule Good written and oral communication skills. Demonstrate accountability and Transparency Ability to collaborate, cross train and maintain healthy team environment Technical Skills: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Cloud certification a plus.
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Lead Middleware Engineer with Apigee and OpenShift experience. Candidate will provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Candidate will provide technical expertise to Middleware staff, as well as manage day to day activities when called upon. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals. Qualifications: Excellent problem solving skills. Ability to work independently. Ability to multi-task and work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision Flexibility to be on call as per team' schedule Good written and oral communication skills. Demonstrate accountability and Transparency Ability to collaborate, cross train and maintain healthy team environment Technical Skills: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Cloud certification a plus.
12/03/2025
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Lead Middleware Engineer with Apigee and OpenShift experience. Candidate will provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Candidate will provide technical expertise to Middleware staff, as well as manage day to day activities when called upon. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals. Qualifications: Excellent problem solving skills. Ability to work independently. Ability to multi-task and work with management to prioritize tasks. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Ability to work under minimal supervision Flexibility to be on call as per team' schedule Good written and oral communication skills. Demonstrate accountability and Transparency Ability to collaborate, cross train and maintain healthy team environment Technical Skills: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Cloud certification a plus.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of DevOps Engineering Support with AWS experience. Candidate will provide subject matter expertise for ongoing support of custom applications and 3rd party infrastructure deployed on-prem and AWS environments. Candidate will identify areas for improvement, allocate resources, and hire where appropriate to ensure successful support of these environments. Responsibilities: Team Leadership: Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Translate middle and senior management directives into workable policies Monitor project status and take remedial action on projects behind schedule and/or over budget Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Assist production support and development staff in debugging environment defects. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Supervisory Responsibilities Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Prepare and conduct employee reviews as well as monitors progress to satisfy employee and management goals Promote employee development by conducting career-planning sessions and scheduling employee training classes, conferences and seminars Ensure that proper funding is added to the department budget Qualifications: Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Experience with Middleware technologies Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues. Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Cloud Certification a plus
11/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of DevOps Engineering Support with AWS experience. Candidate will provide subject matter expertise for ongoing support of custom applications and 3rd party infrastructure deployed on-prem and AWS environments. Candidate will identify areas for improvement, allocate resources, and hire where appropriate to ensure successful support of these environments. Responsibilities: Team Leadership: Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Translate middle and senior management directives into workable policies Monitor project status and take remedial action on projects behind schedule and/or over budget Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Assist production support and development staff in debugging environment defects. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Supervisory Responsibilities Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Prepare and conduct employee reviews as well as monitors progress to satisfy employee and management goals Promote employee development by conducting career-planning sessions and scheduling employee training classes, conferences and seminars Ensure that proper funding is added to the department budget Qualifications: Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Experience with Middleware technologies Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues. Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Cloud Certification a plus
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Apigee Middleware Engineer. This lead will be the subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments (Apigee, Nginx, Apache in containers is a must). Responsibilities: Apigee Platform Expertise: Deep and thorough knowledge of Apigee platforms (Edge Cloud, OPDK, Hybrid, X). Proficiency in Apigee Proxy development, CI/CD integration, and networking requirements. Extensive knowledge of Apigee architecture, including both on-premise and cloud form factors. Implementation and Operation: At least 5 years of experience in implementing and operating Apigee platforms. Demonstrated experience in designing and executing Apigee implementations. Deep understanding of Apigee components like nginx Routers, and Kubernetes. Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT s, Password rotations and Certificate renewals Qualifications: Bachelor's degree in a related area Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies APIGEE, NGINX Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Apigee Platform Expertise: Deep and thorough knowledge of Apigee platforms (Edge Cloud, OPDK, Hybrid, X). Proficiency in Apigee Proxy development, CI/CD integration, and networking requirements. Extensive knowledge of Apigee architecture, including both on-premise and cloud form factors. At least 5 years of experience in implementing and operating Apigee platforms. Demonstrated experience in designing and executing Apigee implementations. Deep understanding of Apigee components like nginx Routers, and Kubernetes. J2EE application services in containers and Legacy systems Systems administration and change management practices Message-oriented Middleware (tools such as Kafka, MQ) Scripting and coding CI/CD tools - Strong on Ansible, Terraform and Cloud Formation Cloud native applications Technologies used to support microservices (like RKE)
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Apigee Middleware Engineer. This lead will be the subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments (Apigee, Nginx, Apache in containers is a must). Responsibilities: Apigee Platform Expertise: Deep and thorough knowledge of Apigee platforms (Edge Cloud, OPDK, Hybrid, X). Proficiency in Apigee Proxy development, CI/CD integration, and networking requirements. Extensive knowledge of Apigee architecture, including both on-premise and cloud form factors. Implementation and Operation: At least 5 years of experience in implementing and operating Apigee platforms. Demonstrated experience in designing and executing Apigee implementations. Deep understanding of Apigee components like nginx Routers, and Kubernetes. Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT s, Password rotations and Certificate renewals Qualifications: Bachelor's degree in a related area Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies APIGEE, NGINX Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Apigee Platform Expertise: Deep and thorough knowledge of Apigee platforms (Edge Cloud, OPDK, Hybrid, X). Proficiency in Apigee Proxy development, CI/CD integration, and networking requirements. Extensive knowledge of Apigee architecture, including both on-premise and cloud form factors. At least 5 years of experience in implementing and operating Apigee platforms. Demonstrated experience in designing and executing Apigee implementations. Deep understanding of Apigee components like nginx Routers, and Kubernetes. J2EE application services in containers and Legacy systems Systems administration and change management practices Message-oriented Middleware (tools such as Kafka, MQ) Scripting and coding CI/CD tools - Strong on Ansible, Terraform and Cloud Formation Cloud native applications Technologies used to support microservices (like RKE)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of DevOps Engineering Support with AWS experience. Candidate will provide subject matter expertise for ongoing support of custom applications and 3rd party infrastructure deployed on-prem and AWS environments. Candidate will identify areas for improvement, allocate resources, and hire where appropriate to ensure successful support of these environments. Responsibilities: Team Leadership: Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Translate middle and senior management directives into workable policies Monitor project status and take remedial action on projects behind schedule and/or over budget Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Assist production support and development staff in debugging environment defects. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Supervisory Responsibilities Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Prepare and conduct employee reviews as well as monitors progress to satisfy employee and management goals Promote employee development by conducting career-planning sessions and scheduling employee training classes, conferences and seminars Ensure that proper funding is added to the department budget Qualifications: Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Experience with Middleware technologies Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues. Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Cloud Certification a plus
11/03/2025
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Manager of DevOps Engineering Support with AWS experience. Candidate will provide subject matter expertise for ongoing support of custom applications and 3rd party infrastructure deployed on-prem and AWS environments. Candidate will identify areas for improvement, allocate resources, and hire where appropriate to ensure successful support of these environments. Responsibilities: Team Leadership: Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Translate middle and senior management directives into workable policies Monitor project status and take remedial action on projects behind schedule and/or over budget Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Assist production support and development staff in debugging environment defects. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Supervisory Responsibilities Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Prepare and conduct employee reviews as well as monitors progress to satisfy employee and management goals Promote employee development by conducting career-planning sessions and scheduling employee training classes, conferences and seminars Ensure that proper funding is added to the department budget Qualifications: Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Experience with Middleware technologies Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues. Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Cloud Certification a plus
Lead Associate Principal, Software Engineering Middleware SALARY: $150k - 170k plus 15% bonus LOCATION: Chicago, IL Open to h1b transfer, 3 days onsite and 2 days remote Looking for a candidate that is strong in Middleware integration Proxy/reverse Proxy. Oriented Middleware working with apigee, nginx, Apache in containers a must. system administration j2ee application services in containers message Kafka MQ cicd strong ansible terraform cloud formation sftp pki infrastructure multi platform unix linux windows aws Provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals Qualifications: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies
11/03/2025
Full time
Lead Associate Principal, Software Engineering Middleware SALARY: $150k - 170k plus 15% bonus LOCATION: Chicago, IL Open to h1b transfer, 3 days onsite and 2 days remote Looking for a candidate that is strong in Middleware integration Proxy/reverse Proxy. Oriented Middleware working with apigee, nginx, Apache in containers a must. system administration j2ee application services in containers message Kafka MQ cicd strong ansible terraform cloud formation sftp pki infrastructure multi platform unix linux windows aws Provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals Qualifications: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies
Lead Associate Principal, Software Engineering Middleware SALARY: $150k - 170k plus 15% bonus LOCATION: DALLAS Open to h1b transfer, 3 days onsite and 2 days remote Looking for a candidate that is strong in Middleware integration Proxy/reverse Proxy. Oriented Middleware working with apigee, nginx, Apache in containers a must. system administration j2ee application services in containers message Kafka MQ cicd strong ansible terraform cloud formation sftp pki infrastructure multi platform unix linux windows aws Provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals Qualifications: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies
11/03/2025
Full time
Lead Associate Principal, Software Engineering Middleware SALARY: $150k - 170k plus 15% bonus LOCATION: DALLAS Open to h1b transfer, 3 days onsite and 2 days remote Looking for a candidate that is strong in Middleware integration Proxy/reverse Proxy. Oriented Middleware working with apigee, nginx, Apache in containers a must. system administration j2ee application services in containers message Kafka MQ cicd strong ansible terraform cloud formation sftp pki infrastructure multi platform unix linux windows aws Provide subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments. Responsibilities: Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Advise on industry best practices as it relates to new product selection. Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals Qualifications: Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Education and/or Experience: Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* *Flexibility to support team on call from 5 PM to 7 AM* A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth. Run the incident and problem management process for non-production environments. Manage L1/L2 support for non-production and production environments Resolve complex support issues in production and non-production environments. Have an understanding of Cloud Native applications running on Kubernetes within AWS. Create procedural and troubleshooting documentation related to cloud native applications Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues Qualifications Bachelor's degree in a related area 10-15 years of overall IT experience Minimum 10 years experience working in a distributed multi-platform environment. Minimum 3 years management experience Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT ServiceNow Ticketing Cloud native applications, including Terraform experience. Technologies used to support microservices. Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Lead, Middleware Software Engineering. This lead will be the subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments (Apigee, Nginx, Apache in containers is a must). Responsibilities: Apigee Platform Expertise: Deep and thorough knowledge of Apigee platforms (Edge Cloud, OPDK, Hybrid, X). Proficiency in Apigee Proxy development, CI/CD integration, and networking requirements. Extensive knowledge of Apigee architecture, including both on-premise and cloud form factors. Implementation and Operation: At least 5 years of experience in implementing and operating Apigee platforms. Demonstrated experience in designing and executing Apigee implementations. Deep understanding of Apigee components like nginx Routers, and Kubernetes. Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT s, Password rotations and Certificate renewals Qualifications: Bachelor's degree in a related area Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies APIGEE, NGINX Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications
11/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Lead, Middleware Software Engineering. This lead will be the subject matter expertise for implementation and ongoing support of Middleware integration technologies in production, non-production Legacy and container-based environments (Apigee, Nginx, Apache in containers is a must). Responsibilities: Apigee Platform Expertise: Deep and thorough knowledge of Apigee platforms (Edge Cloud, OPDK, Hybrid, X). Proficiency in Apigee Proxy development, CI/CD integration, and networking requirements. Extensive knowledge of Apigee architecture, including both on-premise and cloud form factors. Implementation and Operation: At least 5 years of experience in implementing and operating Apigee platforms. Demonstrated experience in designing and executing Apigee implementations. Deep understanding of Apigee components like nginx Routers, and Kubernetes. Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT s, Password rotations and Certificate renewals Qualifications: Bachelor's degree in a related area Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies APIGEE, NGINX Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools ( Strong on Ansible, Terraform and Cloud Formation) Cloud native applications
Lead Middleware Engineer Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Responsibilities Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals
11/03/2025
Full time
Lead Middleware Engineer Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Responsibilities Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals
Lead Middleware Engineer Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Responsibilities Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals
11/03/2025
Full time
Lead Middleware Engineer Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's degree in a related area 7-10 years of related experience with Minimum 7 years experience working in a distributed multi-platform environment. Minimum 3 supporting Middleware technologies Expert understanding of: Proxy/Reverse Proxy-oriented Middleware (tools such as Apigee, Nginx, Apache in containers is a must) Systems administration and change management practices J2EE application services in containers and Legacy systems Message-oriented Middleware (tools such as Kafka, MQ) Internet/Web based technologies ITLT Best Practices Scripting and coding Network technologies CI/CD tools (Strong on Ansible, Terraform and Cloud Formation) Cloud native applications Technologies used to support microservices (like RKE) File transfer protocols including SFTP Encryption technologies (SSL/TLS, PKI Infrastructure management) Security controls as applied to software technologies. Responsibilities Install, configure and maintain 3rd party software components classified as Middleware on multiple operating system platforms. Use subject matter expertise with products to advise on design and assist with development of applications using these tools. Configure production, development and testing environments and ensure the availability of these application services Write complex automation scripts using common automation tools, such as Jenkins and Ansible Provide performance tuning of components and services Design disaster recovery solutions for Middleware technologies to comply with business continuity objectives Resolve configuration related problems Resolve complex support issues in both production and non-production environments. Assist production support and development staff in debugging Middleware application defects. Create procedural and troubleshooting documentation related to Middleware products Participate in or lead moderately or high complex projects. Properly secure Middleware technologies Manage day to day activities of the Middleware staff when called upon to do so. Management of Vulnerabilities, SORT's, Password rotations and Certificate renewals
Solution Architect Reports To: Lead Architect Overview The Digital Design function manages and defines a conceptual architectural blueprint of digital technology, structure, and operation to achieve and evolve organizational objectives effectively. The team comprises an Enterprise Architect, Solution Architects, and Business Analysts. As a Solution Architect, you will manage architectural principles related to design, implementation, security, and business technologies, ensuring efficiency and efficacy through collaboration with colleagues and team members to design IT solutions. Responsibilities Serve as a technical leader with a deep understanding of business goals, processes, and enterprise architecture to conceptualize and create solution architecture designs that meet business needs and align with existing architectures. Enhance and accelerate projects while ensuring alignment with the standards and reference architectures defined by technical domains and enterprise architects. Collaborate closely with delivery leads, project managers, business analysts, technical architects, and external vendors to deliver the architectural design of technology solutions. Ensure compatibility and alignment of proposed solutions with the digital design enterprise architecture. Review and validate digital delivery and third-party technical designs to ensure alignment with enterprise and solution architecture. Populate and maintain the solution architecture repository to ensure all solution designs are documented. Work in an agile team to incrementally develop the solution and support team members. Identify, manage, and mitigate all technical risks that could impact the directorate and the organization's objectives. Behaviours Co-creating: Collaborates to generate the best ideas and solutions for the organization, its stakeholders, and its staff. Evolving: Focuses on continuous improvement and innovation to create a better future. Aligning: Concentrates on what is in the best interests of the organization and its stakeholders, positively aligning with the overall strategy. Qualifications Educated to degree level, or equivalent, in software engineering, software testing, computer science, or computing infrastructure. TOGAF certification is desirable. Background & Experience Extensive experience in at least two IT disciplines (such as technical architecture, network management, application development, Middleware, information analysis, database management, or operations) in a multitier environment, or significant experience in business analysis or business strategic planning. Experience with public, private, and hybrid cloud environments and design is desirable. Skills Framework for the Information Age (SFIA) - IT Skills & Competencies Strategic Planning (Level 5): Ensures adherence to the strategic management approach and timetables, collates information, and creates reports to support strategy management processes. Develops and communicates plans to drive the strategy forward. Information Governance (Level 5): Understands the implications of internal and external information and makes decisions based on that information, including the need for system changes. Reviews new change proposals and provides specialist advice on information and records management. Consultancy (Level 5): Takes responsibility for understanding client requirements, collecting data, delivering analysis, and resolving problems. Identifies, evaluates, and recommends options, implementing solutions if required. Specialist Advice (Level 5): Maintains recognized expert-level knowledge in one or more identifiable specialisms, providing definitive and expert advice. Enterprise and Business Architecture (Level 5): Contributes to creating and reviewing a systems capability strategy that meets strategic business requirements, developing models and plans to execute the strategy. Emerging Technology Monitoring (Level 5): Monitors external environments to gather intelligence on emerging technologies, assesses their impacts, and creates reports and technology roadmaps. Solution Architecture (Level 5): Leads the development of solution architectures in specific business, infrastructure, or functional areas, ensuring the correct application of tools, methods, and technical strategies. Commitment to Equality, Diversity, and Inclusion (EDI) We are committed to advancing equality, diversity, and inclusion (EDI). This includes achieving greater diversity within our workforce and creating an inclusive working environment. We strive for a collaborative and innovative culture that adapts to the changing needs of our clients, with EDI at its core. In this role, you can expect to contribute to and challenge how we address equity disparities, embrace diversity, and become more inclusive. Our shortlisting and interview panels aim to be diverse in terms of gender, age, ethnicity, nationality, and socio-economic background. This is an excellent opportunity for an experienced Solution Architect to join a dynamic team and make a significant impact on our digital transformation journey. Apply today to be part of an organization that values innovation, collaboration, and continuous improvement. Alternatively send your CV to (see below) and one of the team will be in touch.
11/03/2025
Full time
Solution Architect Reports To: Lead Architect Overview The Digital Design function manages and defines a conceptual architectural blueprint of digital technology, structure, and operation to achieve and evolve organizational objectives effectively. The team comprises an Enterprise Architect, Solution Architects, and Business Analysts. As a Solution Architect, you will manage architectural principles related to design, implementation, security, and business technologies, ensuring efficiency and efficacy through collaboration with colleagues and team members to design IT solutions. Responsibilities Serve as a technical leader with a deep understanding of business goals, processes, and enterprise architecture to conceptualize and create solution architecture designs that meet business needs and align with existing architectures. Enhance and accelerate projects while ensuring alignment with the standards and reference architectures defined by technical domains and enterprise architects. Collaborate closely with delivery leads, project managers, business analysts, technical architects, and external vendors to deliver the architectural design of technology solutions. Ensure compatibility and alignment of proposed solutions with the digital design enterprise architecture. Review and validate digital delivery and third-party technical designs to ensure alignment with enterprise and solution architecture. Populate and maintain the solution architecture repository to ensure all solution designs are documented. Work in an agile team to incrementally develop the solution and support team members. Identify, manage, and mitigate all technical risks that could impact the directorate and the organization's objectives. Behaviours Co-creating: Collaborates to generate the best ideas and solutions for the organization, its stakeholders, and its staff. Evolving: Focuses on continuous improvement and innovation to create a better future. Aligning: Concentrates on what is in the best interests of the organization and its stakeholders, positively aligning with the overall strategy. Qualifications Educated to degree level, or equivalent, in software engineering, software testing, computer science, or computing infrastructure. TOGAF certification is desirable. Background & Experience Extensive experience in at least two IT disciplines (such as technical architecture, network management, application development, Middleware, information analysis, database management, or operations) in a multitier environment, or significant experience in business analysis or business strategic planning. Experience with public, private, and hybrid cloud environments and design is desirable. Skills Framework for the Information Age (SFIA) - IT Skills & Competencies Strategic Planning (Level 5): Ensures adherence to the strategic management approach and timetables, collates information, and creates reports to support strategy management processes. Develops and communicates plans to drive the strategy forward. Information Governance (Level 5): Understands the implications of internal and external information and makes decisions based on that information, including the need for system changes. Reviews new change proposals and provides specialist advice on information and records management. Consultancy (Level 5): Takes responsibility for understanding client requirements, collecting data, delivering analysis, and resolving problems. Identifies, evaluates, and recommends options, implementing solutions if required. Specialist Advice (Level 5): Maintains recognized expert-level knowledge in one or more identifiable specialisms, providing definitive and expert advice. Enterprise and Business Architecture (Level 5): Contributes to creating and reviewing a systems capability strategy that meets strategic business requirements, developing models and plans to execute the strategy. Emerging Technology Monitoring (Level 5): Monitors external environments to gather intelligence on emerging technologies, assesses their impacts, and creates reports and technology roadmaps. Solution Architecture (Level 5): Leads the development of solution architectures in specific business, infrastructure, or functional areas, ensuring the correct application of tools, methods, and technical strategies. Commitment to Equality, Diversity, and Inclusion (EDI) We are committed to advancing equality, diversity, and inclusion (EDI). This includes achieving greater diversity within our workforce and creating an inclusive working environment. We strive for a collaborative and innovative culture that adapts to the changing needs of our clients, with EDI at its core. In this role, you can expect to contribute to and challenge how we address equity disparities, embrace diversity, and become more inclusive. Our shortlisting and interview panels aim to be diverse in terms of gender, age, ethnicity, nationality, and socio-economic background. This is an excellent opportunity for an experienced Solution Architect to join a dynamic team and make a significant impact on our digital transformation journey. Apply today to be part of an organization that values innovation, collaboration, and continuous improvement. Alternatively send your CV to (see below) and one of the team will be in touch.
Job title: Network Development Specialist Location: Basingstoke (Occasional travel may be required) Salary: £55k - £60k plus 10% bonus, 3% SIS bonus as well as a 10% DV allowance Candidate must be willing and eligible to go through SC and DV clearance for this role. Overview: I am looking for Network Development Specilaists for a client of mine who are leading IT systems integrator operating with the UK defence sector. You will play a key role in designing energy-efficient network solutions that enhance performance while minimizing resource utilization and energy consumption. Key Responsibilities Research, plan, evaluate, and create high- and low-level design artefacts. Apply engineering design theories and principles to develop compelling solutions that meet customer requirements. Automate, where possible, the deployment of network configurations and software components in a verifiable way. Provide professional documentation to accompany all components produced. Offer 4th Line support, including direct engagement with vendors, ensuring successful resolution. Skills and Experience: Experience in delivering high-quality solutions and documentation using a structured approach for components of varying complexity. Proficiency in producing design artefacts such as architectural overview documents, high-level, and low-level designs. Strong understanding of networking protocols including OSPF, EIGRP, and BGP. Knowledge of NAT, GRE Tunnelling, DMVPN Tunnelling, Subnetting & Supernetting. Ability to automate network configurations and/or software components. Experience supporting and maintaining work packages throughout the Customer Solution Lifecycle. Advanced knowledge of Cisco routing and switching appliances. Note: Even if you do not meet all the requirements, we encourage you to apply. If you have a background in network infrastructure deployment, configuration, administration, or 4th Line Support, this could be the next opportunity for you. If you are interested in this role or wish to apply, please feel free to reply to this advert or call me
11/03/2025
Full time
Job title: Network Development Specialist Location: Basingstoke (Occasional travel may be required) Salary: £55k - £60k plus 10% bonus, 3% SIS bonus as well as a 10% DV allowance Candidate must be willing and eligible to go through SC and DV clearance for this role. Overview: I am looking for Network Development Specilaists for a client of mine who are leading IT systems integrator operating with the UK defence sector. You will play a key role in designing energy-efficient network solutions that enhance performance while minimizing resource utilization and energy consumption. Key Responsibilities Research, plan, evaluate, and create high- and low-level design artefacts. Apply engineering design theories and principles to develop compelling solutions that meet customer requirements. Automate, where possible, the deployment of network configurations and software components in a verifiable way. Provide professional documentation to accompany all components produced. Offer 4th Line support, including direct engagement with vendors, ensuring successful resolution. Skills and Experience: Experience in delivering high-quality solutions and documentation using a structured approach for components of varying complexity. Proficiency in producing design artefacts such as architectural overview documents, high-level, and low-level designs. Strong understanding of networking protocols including OSPF, EIGRP, and BGP. Knowledge of NAT, GRE Tunnelling, DMVPN Tunnelling, Subnetting & Supernetting. Ability to automate network configurations and/or software components. Experience supporting and maintaining work packages throughout the Customer Solution Lifecycle. Advanced knowledge of Cisco routing and switching appliances. Note: Even if you do not meet all the requirements, we encourage you to apply. If you have a background in network infrastructure deployment, configuration, administration, or 4th Line Support, this could be the next opportunity for you. If you are interested in this role or wish to apply, please feel free to reply to this advert or call me
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis . Field Services Engineer Full-time permanent role £24,500 - £26,500 depending on experience + Car allowance + Fuel Card + etc. benefits Role Overview: Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A full valid UK drivers licence and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Our offer to you: Salary range £23,500 to £26,500 per annum depending on experience Full training provided as part of robust induction process Access to the certification programme for one of the world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral programme - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Programme providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
11/03/2025
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis . Field Services Engineer Full-time permanent role £24,500 - £26,500 depending on experience + Car allowance + Fuel Card + etc. benefits Role Overview: Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A full valid UK drivers licence and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell/Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Our offer to you: Salary range £23,500 to £26,500 per annum depending on experience Full training provided as part of robust induction process Access to the certification programme for one of the world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral programme - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Programme providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
NO SPONSORSHIP Manager, Network Engineering - Hands on SALARY: $123K - $155K flex PLUS 15% BONUS LOCATION: CHICAGO, IL Hybrid, 3 days in office Mandatory Five day in office from Aug 4th-Sept 26th, 2025 Looking for a hands on manager of WAN/LAN, CISCO, AIC, checkpoint, F5. 2 years leading teams in advanced routing protocols BGP MPLS OSPF. Support of network troubleshooting, devops, ansible, terraform, Jenkins, python, github. Key responsibilities include overseeing network service and delivery across various platforms, such as Cisco ACI, Checkpoint, F5 and hybrid LAN/Cloud (AWS) environments. The goal is to ensure the team consistently deliver a high-quality, stable network experience for customers. Oversee management of team members from HR, mentoring and career development. Design, implement, oversee and support services for customers and partners. Ensure compliance with Network, IT, Security and Governance standards (NIST-CSF, COBIT) Enhance network performance and availability. Document, research, publish, maintain company policies and procedures. Collaborate with project teams to improve network deployments and operations. Work with management and partners to refine processes and reduce inefficiencies. Encourage innovations, out-of-the-box problem-solving Collaborate with customers, partners, vendors and carriers to identify and address complex challenges. Support enterprise on-call rotations and change management schedule. Manage, mentor and assist team members Qualifications: 2+ years' experience successfully managing/leading technical teams. Understanding of network management, security, monitoring Advanced knowledge of routing protocols, switching, Firewalls (BGP, MPLS, ISIS) 4+ years' experience hands on support and troubleshooting of networks 2+ years' experience with design and implementation of moderate/complex networks Experience delivering Infrastructure as code, using and integrating DEVOPS tooling (Ansible, Terraform, Jenkins, Python or Github). Experience building cloud infrastructure in environments such as AWS (preferred), Azure, Google, or similar Experience using Agile Methodology
10/03/2025
Full time
NO SPONSORSHIP Manager, Network Engineering - Hands on SALARY: $123K - $155K flex PLUS 15% BONUS LOCATION: CHICAGO, IL Hybrid, 3 days in office Mandatory Five day in office from Aug 4th-Sept 26th, 2025 Looking for a hands on manager of WAN/LAN, CISCO, AIC, checkpoint, F5. 2 years leading teams in advanced routing protocols BGP MPLS OSPF. Support of network troubleshooting, devops, ansible, terraform, Jenkins, python, github. Key responsibilities include overseeing network service and delivery across various platforms, such as Cisco ACI, Checkpoint, F5 and hybrid LAN/Cloud (AWS) environments. The goal is to ensure the team consistently deliver a high-quality, stable network experience for customers. Oversee management of team members from HR, mentoring and career development. Design, implement, oversee and support services for customers and partners. Ensure compliance with Network, IT, Security and Governance standards (NIST-CSF, COBIT) Enhance network performance and availability. Document, research, publish, maintain company policies and procedures. Collaborate with project teams to improve network deployments and operations. Work with management and partners to refine processes and reduce inefficiencies. Encourage innovations, out-of-the-box problem-solving Collaborate with customers, partners, vendors and carriers to identify and address complex challenges. Support enterprise on-call rotations and change management schedule. Manage, mentor and assist team members Qualifications: 2+ years' experience successfully managing/leading technical teams. Understanding of network management, security, monitoring Advanced knowledge of routing protocols, switching, Firewalls (BGP, MPLS, ISIS) 4+ years' experience hands on support and troubleshooting of networks 2+ years' experience with design and implementation of moderate/complex networks Experience delivering Infrastructure as code, using and integrating DEVOPS tooling (Ansible, Terraform, Jenkins, Python or Github). Experience building cloud infrastructure in environments such as AWS (preferred), Azure, Google, or similar Experience using Agile Methodology
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Manager of Network Engineering/Production Support. This is a hands-on manager who will focus on production support and engineering of LAN/WAN, Cisco ACI, F5, Checkpoint, AWS networking, routing/switching, Firewalls, Automation, Ansible, Python, etc. This manager will have 8 direct reports. Responsibilities: Oversee management of team members from HR, mentoring and career development. Design, implement, oversee and support services for customers and partners. Ensure compliance with Network, IT, Security and Governance standards (NIST-CSF, COBIT) Enhance network performance and availability. Document, research, publish, maintain company policies and procedures. Collaborate with project teams to improve network deployments and operations. Work with management and partners to refine processes and reduce inefficiencies. Collaborate with customers, partners, vendors and carriers to identify and address complex challenges. Support enterprise on-call rotations and change management schedule. Serve as part of the network management team, overseeing direct reports and coordinating with fellow managers, working together as one team. Qualifications: Bachelors Degree in Computer Science/Engineering or related field. 2+ years experience successfully managing/leading technical teams. Understanding of network management, security, monitoring Advanced knowledge of routing protocols, switching, Firewalls (BGP, MPLS, ISIS) 4+ years experience hands on support and troubleshooting of networks 2+ years experience with design and implementation of moderate/complex networks Heavy Automation Experience, Python Experience delivering Infrastructure as code, using and integrating DEVOPS tooling (Ansible, Terraform, Jenkins, Python or Github). Experience building cloud infrastructure in environments such as AWS (preferred), Azure, Google, or similar Experience using Agile Methodology Experience with SDN deployments or Cisco ACI Experience with Checkpoint Firewalls (on-prep and virtual) Advanced experience with architecting, designing, deploying, and operating network elements such as DNS/IPAM; Firewalls; Network Access Control Solutions (NAC); load balancing; DDoS mitigation, tapping/sniffing infrastructures; and NTP
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Manager of Network Engineering/Production Support. This is a hands-on manager who will focus on production support and engineering of LAN/WAN, Cisco ACI, F5, Checkpoint, AWS networking, routing/switching, Firewalls, Automation, Ansible, Python, etc. This manager will have 8 direct reports. Responsibilities: Oversee management of team members from HR, mentoring and career development. Design, implement, oversee and support services for customers and partners. Ensure compliance with Network, IT, Security and Governance standards (NIST-CSF, COBIT) Enhance network performance and availability. Document, research, publish, maintain company policies and procedures. Collaborate with project teams to improve network deployments and operations. Work with management and partners to refine processes and reduce inefficiencies. Collaborate with customers, partners, vendors and carriers to identify and address complex challenges. Support enterprise on-call rotations and change management schedule. Serve as part of the network management team, overseeing direct reports and coordinating with fellow managers, working together as one team. Qualifications: Bachelors Degree in Computer Science/Engineering or related field. 2+ years experience successfully managing/leading technical teams. Understanding of network management, security, monitoring Advanced knowledge of routing protocols, switching, Firewalls (BGP, MPLS, ISIS) 4+ years experience hands on support and troubleshooting of networks 2+ years experience with design and implementation of moderate/complex networks Heavy Automation Experience, Python Experience delivering Infrastructure as code, using and integrating DEVOPS tooling (Ansible, Terraform, Jenkins, Python or Github). Experience building cloud infrastructure in environments such as AWS (preferred), Azure, Google, or similar Experience using Agile Methodology Experience with SDN deployments or Cisco ACI Experience with Checkpoint Firewalls (on-prep and virtual) Advanced experience with architecting, designing, deploying, and operating network elements such as DNS/IPAM; Firewalls; Network Access Control Solutions (NAC); load balancing; DDoS mitigation, tapping/sniffing infrastructures; and NTP
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
10/03/2025
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Associate, ServiceNow Developer. This role will work as a business analyst/ServiceNow engineer to focus on troubleshooting applications within ServiceNow. This role will require experience with project planning tools such as MS Project, ServiceNow or Jira Plans, also confluence administration and Jira reporting. Responsibilities: Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto) Proactively identify and mitigate risks using Agile best practices and project data Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work Assist with internal and external communication, improving transparency, and information radiation Implement and manage monitoring technologies for software, server, and network platforms Resolve configuration-related problems Assist production support and development staff in debugging application defects Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes Assists Production Support by providing advice on system functionality and fixes as required Qualifications: BS degree in Computer Science, similar technical field, or equivalent practical experience Project planning tools like MS Project, ServiceNow or Jira Plans ServiceNow platform experience Confluence administration and Jira reporting are preferred Familiarity within a ticketing system such as ServiceNow Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach 1-3 years working as a business or system analyst (BA/SA) Foundational understanding of Agile and scaling Agile practices for multiple teams Demonstrated experience using planning and project management tools like Jira & Confluence 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
