Event Manager - IT Service Management

Location: Amsterdam (Hybrid Work Environment)
Department: IT Control & Service Management (ITC&SM)
Reporting To: ITC&SM Team Lead

Company Overview

ABN AMRO Clearing is a leading global clearing firm providing integrated financial services to professional trading participants. With a presence across Europe, the Americas, and Asia Pacific, we process over 16 million trades daily, covering 90 of the world's leading exchanges. Our comprehensive market access includes stocks, futures, options, bonds, OTC derivatives, forex, and commodities.

Role Overview

As an Event Manager, you will be responsible for designing, implementing, and operationalizing the Event Management module in the IT Service Management tool (ServiceNow). You will collaborate with global IT teams to optimize the IT Event Management process, ensuring high system availability and performance.

Key Responsibilities

• Assess & Analyze
  • Evaluate the current IT Service Management tool setup and its Event Management capabilities.
  • Analyze the application landscape and infrastructure to identify areas where IT Event Management can add value.
• Design & Implementation
  • Develop a structured IT Event Management process aligned with best practices.
  • Configure and deploy the Event Management module within ServiceNow.
  • Ensure seamless integration with existing IT Service Management processes.
• Operationalization & Handover
  • Ensure the implemented solution is fully operational and meets stakeholder requirements.
  • Provide knowledge transfer and documentation for the IT Service Management team.
• Reporting & Collaboration
  • Generate management reports on implementation progress and ongoing operations.
  • Collaborate with IT teams across APAC, Amsterdam, and Chicago on global initiatives and projects.

Required Qualifications & Experience

• Must-Have:
  • 7-10 years of experience in an IT environment, with at least 3 years of IT Event Management implementation.
  • Proven expertise in ServiceNow Event Management module and IT Service Management tools.
  • Strong knowledge of IT Service Management processes (ITIL framework).
  • Experience designing and deploying IT Event Management processes in financial services.
• Preferred:
  • ITIL v4 Certification.
  • Familiarity with the NIST framework.
  • Bachelor's/Master's degree in IT or a related field.

Key Skills & Competencies

• Proactive, takes initiative, and leads from the front.
• Ability to work independently and self-manage tasks.
• Strong communication skills to engage with all organizational levels, including senior management.
• Excellent problem-solving, collaboration, and assertiveness.

About Levy:

Since 2000 Levy provides professional Solutions to organizations ranging from tech start-ups to global players. From our offices in the UK and Amsterdam we have built an international local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will always be a key factor in our strategy for many years to come multiplying by unity!