*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week*

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Financial Company is currently seeking a Technology Operations Support Analyst, preferably with UC4 experience. Candidate will be responsible for monitoring the production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management.

Responsibilities:

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (ie. network, DB etc) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a shepherd' for all things Production
• Analyze repeating alerts to pro-actively identify environmental issues
• Surface any/all environmental & operational risks identified
• Prioritizes and align efforts to Production availability requirements and business priorities
• After hours, weekend work may be required during off hours maintenance windows.
• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using OCC approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing OCC approved software. (Service Now/Remedy)
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Assist with Mainframe IPL's, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support MQ channels
• Support the execution and troubleshooting of scheduling jobs.
• Provide first-level support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.

Qualifications:

• [Required] Basic knowledge of ITIL principles
• [Required] Working knowledge of Scheduling applications/tools (UC4/Control M)
• [Required] Basic understanding of Network
• [Required] Basic understanding of Unix/Linux
• [Required] Basic understanding Windows
• [Required] Basic understanding Storage
• [Required] Basic knowledge of IBM JCL
• [Required] Understands technical monitoring and metrics
• [Required] Sophisticated understanding of enterprising technology
• [Required] Mature understanding of the relationship between software and hardware
• [Nice to have] Knowledge of Clearing and Finance industry
• [Required] Basic Knowledge of Application life cycle and deployment
• [Required] Knowledge of MQ (stop/start/recycle)
• [Required] Problem/Incident management applications and tools experience
• [Required or in process of acquiring] Bachelor's degree in Computer Information Systems or a related discipline
• 3+ years of OS390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Some knowledge of cloud environment
• [Preferred] Industry certifications in the areas of ITIL