Application Support Analyst - WFH 3 days per week - SQL - 3rd line

Job title: Application Support Analyst

Job reference number: LB010

Contract: Permanent, full time, 35 hours per week. Flexible working covering 7 hours per day between 7am and 6pm Monday - Friday. Some out of hours/weekend work may be required on occasion.

Location: Kings Hill-based (Kent) with hybrid working (Average of 2 days per week in the Kings Hill office)

What you'll do

You will be a key part of our Technology team helping ensure we maintain high level of customer service of both internal and external customers. The role involves supporting business users with 2nd and 3rd line queries and finding resolutions or escalating them to the relevant Technology team or suppliers.

As an Application Support Analyst, you will:

- Manage/support production business systems and internal users

- Attend regular meetings with 3rd Party suppliers and Internal Service Reviews

- Action Service Request, Incident and Problem Management tasks, resolving issues by yourself or with other team members

Who you'll be

This role is for you if you have experience of working in Application Support or have relevant transferable skills and are keen to make a difference to society.

We are looking for:

- Strong SQL Knowledge and troubleshooting experience

- Experience of systems integration projects

- Experience of Application Management

- Banking/Financial systems experience is beneficial

- Database Administrator skills are beneficial

- Experience of liaising with 3rd party suppliers

- Experience of the full ITIL Service Delivery Life Cycle.

- Excellent communication skills

- High energy level and ability to drive all types of requests/incidents through to completion