Database Implementation Support Engineer

Initial 1 year freelance contract + option to extend

Hybrid - Leuven, Belgium and Remote (must be able to come onsite weekly)

ASAP start

Our client provides the flexibility to work both from their offices and remotely from home. This to maintain a healthy work-life balance while being an integral part of the team.

We are seeking an experienced Database Implementation Support Engineer who will be responsible for supporting the deployment, testing, and integration of our custom-made database tools, addressing technical challenges related to new functionalities. You will collaborate with internal teams and external suppliers to gather requirements, troubleshoot issues, and ensure the successful implementation of software solutions. Assignments will vary in scope, requiring initiative, strong communication skills, and a keen ability to solve technical problems and provide effective user support.

The assignment

• Collaborate with stakeholders to gather, analyze, and document requirements for database functionalities and communicate them to the development team.
• Test, debug, and validate newly implemented features in the database tool to ensure they align with requirements and resolve any identified issues.
• Configure and support the deployment of database functionalities while ensuring seamless integration with existing systems.
• Train customers and end-users on the tool's features, providing clear documentation and user-friendly guidance.
• Act as the primary point of contact for end-user support, troubleshooting issues, and addressing feedback to enhance the tool's functionality.

Required knowledge and skills

• A Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or a related field.
• 2+ years of experience in software implementation, technical support, or a similar role, preferably with a focus on database tools or systems.
• Proficiency in English, both written and spoken, is mandatory.
• Excellent analytical and communication skills, with the ability to translate user requirements into actionable tasks for developers.
• Strong customer-focused mindset, capable of providing exceptional support and delivering clear training to non-technical users.
• Detail-oriented, adaptable, and comfortable working in dynamic environments and collaborating with cross-functional teams.