Our client is revolutionising retail operations with cutting-edge AI-powered computer vision solutions. They are seeking a Software Support Lead to join their team. This role offers the opportunity to work on innovative projects shaping the future of retail, providing third-line support to customers and collaborating closely with engineering teams. If you thrive in technical problem-solving, enjoy delving into application-level details and are excited to work with cutting-edge AI technology, this could be the role for you.

SOFTWARE SUPPORT LEAD - AI COMPUTER VISION SYSTEMS

Salary: up to £80K DOE
Location: Manchester City Centre (1 day a week on-site)

Our client is revolutionising retail operations with cutting-edge AI-powered computer vision solutions. They are seeking a Software Support Lead to join their dynamic team in Manchester. This role offers the opportunity to work on innovative projects shaping the future of retail, providing third-line support to customers and collaborating closely with engineering teams. If you thrive in technical problem-solving, enjoy delving into application-level details and are excited to work with cutting-edge AI technology, this could be the perfect role for you.

. Opportunity to work with cutting-edge AI technology
. Competitive salary up to £80K DOE
. Career development and professional growth opportunities

What you'll do:

As a Software Support Lead, your primary focus will be maintaining and improving the performance of our client's application stack. You will provide third-line support to customers, managing reported issues throughout their life cycle while maintaining customer communications. Your role will involve close collaboration with engineering teams to diagnose problems, implement fixes, and enhance the codebase. You will also generate insightful reports on system performance to inform commercial strategy, support customer feedback, and build compelling business cases.

. Act as a key resource for third-line support, resolving escalated, deeply technical issues related to software stack in collaboration with the engineering teams.
. Investigate application-level errors by reviewing logs, analysing metadata and identifying potential root causes.
. Work directly with engineering to understand and resolve issues in the codebase.
. Document and track support cases to ensure timely closure and knowledge base enhancement.
. Examine video footage, application logs and AI metadata to diagnose performance anomalies.
. Identify trends in system behaviour and collaborate with engineering to propose fixes or enhancements.
. Create detailed operational and performance reports based on system data.
. Highlight application successes, limitations and opportunities for optimisation.
. Share actionable insights with product and commercial teams to inform decision-making and customer engagement.
. Provide real-world feedback to engineering and product teams to enhance system reliability and functionality.

What you bring:

The ideal candidate for the Software Support Lead position will bring proven experience from a senior software support role. You should be comfortable dealing professionally with customers and have significant hands-on experience with programming languages such as Go or Python. A strong understanding of software engineering principles is essential along with an analytical mindset and strong problem-solving skills. Your ability to analyse data, including video and metadata, to extract meaningful insights will be key in this role. Excellent communication skills are also required as you'll need to explain technical problems to non-technical stakeholders.

. Proven experience in a senior software support role.
. Comfortable and professional in front of customers.
. Significant hands-on experience with programming languages such as Go, Python or similar.
. Knowledge of software engineering principles and best practices.
. Strong problem-solving skills with a technical and analytical mindset.
. Proficiency in analysing data, including video and metadata, to extract meaningful insights.
. Excellent communication skills, able to explain technical problems to non-technical stakeholders.
. Willingness to adapt working hours to meet customer and operational demands.

What sets this company apart:

Our client is at the forefront of AI technology, offering a collaborative environment where innovation thrives. They provide opportunities to work on projects that are shaping the future of retail. Alongside a competitive salary and benefits package, they offer career development and professional growth opportunities.

What's next:

Ready for a new challenge? Apply now if you're excited about working with cutting-edge AI technology!

Apply Today by clicking on the link!

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