IT Service Desk Engineers

Hybrid Working - Birmingham, West Midlands/Remote Working

£25,000 Per Annum Plus Corporate Benefits

Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey and require customer service focused, Midlands based Service Desk Analyst's to join them on a full time basis, and support their strategic project initiatives.

Our client is open to candidates at all levels for these roles, including graduates, and people who have previously worked in contact centres/call handling type roles. Strong communication, aptitude, and attitude are key.

These positions will be on a shift rota basis; 24 hours over 5 days, working a 3-shift rota, so flexibility is needed.

Role Purpose:

• Provide first-line IT support services to employees worldwide, ensuring prompt incident resolution, request fulfilment, and excellent customer service
• The role requires troubleshooting technical issues, maintaining accurate documentation, and collaborating with IT teams to deliver efficient IT services

Key Responsibilities:

• Incident and Request Management
• Technical Troubleshooting
• Documentation and Knowledge Management
• Continuous Improvement

Experience/Knowledge:

• Ideally 1-2 years' experience in an IT support or Service Desk role
• Basic knowledge of ITIL principles
• Familiarity with ITSM tools (eg, Halo ITSM, ServiceNow)
• Proficiency in troubleshooting Windows OS, Office 365, Active Directory, and basic networking concepts
• Knowledge of Cloud services (Azure, AWS) is a plus
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively
• Detail-oriented with a commitment to maintaining accurate documentation

If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion.

Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.