Health and Safety Oversight: Ensure the highest standards of Health and Safety are maintained on-site, adhering to regulations and company policies.
Subcontractor Oversight: Manage and monitor subcontractors' work to ensure alignment with scope, timelines, and quality expectations.
Programme Adherence: Understand and deliver on the project's target delivery programme, including RTS/RTO dates, with proactive intervention to avoid delays.
Quality Control: Continuously inspect on-site works, addressing and resolving quality issues in a timely manner.
Documentation: Ensure all relevant documentation, including indirections, sign-off sheets, and IFCO closures, is accurately completed on the DMS platform (eg, Zutec).
Handover Management: Oversee the process from the plastering/skimming stage through to 2nd fix, 3rd fix, snagging, and final handover, ensuring the highest standards of finish.
Snagging Coordination: Manage snagging labour to efficiently address defects and facilitate a smooth handover.
Daily Reporting: Complete daily allocation sheets for labour and materials, ensuring accurate record-keeping and resource management.
Stakeholder Communication: Collaborate with the Site Administrator, Completions Coordinator, and Sales Team, providing regular updates on unit handover timelines.
Customer Service: Engage with homeowners and potential purchasers, addressing aftercare issues promptly while maintaining a positive and professional demeanor.
Brand Representation: Instill a best-in-class customer service ethos, representing the company's brand values at every stage of the project.
The Ideal Candidate:
Experience: Trade background with proven experience in finishing works, preferably in a similar role.
Quality Focus: Demonstrates an eye for detail and a commitment to delivering high-quality finishes.
Time Management: Strong organizational skills to achieve challenging timeframes without compromising on quality.
Communication Skills: Excellent verbal and written communication, able to liaise effectively with multiple stakeholders.
Problem Solver: Ability to identify and resolve issues promptly to avoid delays and maintain project standards.
Team Player: Collaborative approach to working with subcontractors, site teams, and other stakeholders.
Customer-Centric: Focused on providing a positive customer experience, with a proactive approach to aftercare and issue resolution.
Responsibility: Comfortable taking ownership of tasks and delivering on commitments.