*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Enterprise Company is currently seeking a ServiceNow Jira Analyst. Candidate will provide expertise in implementing and supporting various third-party software packages in support of clearing and enterprise business systems. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical recommendations to help achieve objectives. This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies. This role will coach team members and advise teams, product owners, and business stakeholders on agile practices.

Responsibilities:

• Embraces and advocates for Agile best practices for software development discipline (be true to Agile Manifesto)
• Proactively identify and mitigate risks using Agile best practices and project data
• Support daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives
• Support efforts to guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work
• Assist with internal and external communication, improving transparency, and information radiation
• Implement and manage monitoring technologies for software, server, and network platforms
• Resolve configuration-related problems
• Assist production support and development staff in debugging application defects
• Drives continuous improvement efforts by identifying and championing practical means of reducing time to market while maintaining high quality
• Lead/facilitate technology improvements while partnering with business stakeholders to achieve expected outcomes
• Assists Production Support by providing advice on system functionality and fixes as required

Qualifications:

• [Required] Foundational understanding of Agile and scaling Agile practices for multiple teams
• [Required] Demonstrated experience using planning and project management tools like Jira & Confluence
• [Required] 3 - 5 years' experience in roles that help deliver technology improvements, road mapping and product development
• [Required] A creative, technical expert who possesses business acumen to help create innovative and modern products for our users
• [Required] A leader who will develop customer-focused and innovative solutions to complex problems inspiring stakeholders and supporting a robust product strategy
• [Required] Strong presentation and communication skills
• [Required] Strong analytical skills with an interest in designing innovative solutions
• [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel
• [Required] Project planning tools like MS Project, ServiceNow or Jira Plans
• [Required] ServiceNow platform experience
• [Required] Confluence administration and Jira reporting are preferred
• [Required] Basic understanding of IT infrastructure and IT systems design
• [Preferred] Familiarity within a ticketing system such as ServiceNow
• [Required] Experience working as Business Analyst on building Product teams or working with teams to move towards a Product mindset
• [Required] 1-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach
• [Required] 1-3 years working as a business or system analyst (BA/SA)
• [Required] BS degree in Computer Science, similar technical field, or equivalent practical experience
• [Preferred]other low-code/COTS implementation certifications are desired