Job Title: Microsoft Dynamics 365 Field Service Architect
Location: UK (Remote with monthly 1-2 visits to Scrumconnect office)
Employment Type: Fixed-Term Contract (12 months)
Immediate Joiners Preferred
Pay: Industry standards

About the Role

We are seeking an experienced Microsoft Dynamics 365 Field Service Architect to join our team. In this role, you will play a key part in designing and implementing solutions that enhance field service operations, ensuring seamless scheduling, resource optimization, and exceptional customer service. Your expertise will enable our clients to meet customer demands efficiently while leveraging cutting-edge technologies.

Key Responsibilities

• Solution Implementation:

  • Design and implement solutions to schedule resources effectively to meet customer requirements.
  • Optimize resource utilization by aligning skills, locations, and availability.
  • Equip frontline workers with tools and information for delivering exceptional service.
  • Build and maintain service histories for customer assets.

• Configuration and Customization:

  • Configure default administration areas of the Field Service application.
  • Set up and optimize resources, scheduling (Universal Resource Scheduling), and service agreements.
  • Manage work orders, incident types, and bookings for seamless operations.
  • Configure customer assets and integrate them into the service life cycle.
  • Install and configure the Field Service mobile app for on-the-go support.

• Enhancements and Continuous Improvement:

  • Enhance Field Service applications based on evolving customer requirements.
  • Collaborate with stakeholders to identify opportunities for innovation and optimization.

Essential Skills and Qualifications

• Experience:
  
  • A minimum of 3 years of hands-on experience in Microsoft Dynamics 365 Field Service implementations.
• Technical Expertise:
  
  • Proficiency in D365 Field Services and Power Platform.
  • Strong understanding of resource scheduling, work order management, and mobile app configurations.
• Certification:
  
  • Preferably MB-240: Microsoft Dynamics 365 Field Service Functional Consultant Associate certification.
• Soft Skills:
  
  • Excellent problem-solving and analytical skills.
  • Strong communication and stakeholder management abilities.

Why Join Us?

• Opportunity to work with cutting-edge technologies in a dynamic environment.
• Flexible remote working with occasional visits to our office.
• Be part of a forward-thinking team dedicated to delivering exceptional solutions.