Job Description:

In this role, you will be reporting into the ServiceNow Product Owner. You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.

Key Responsibilities

Platform Development & Configuration:

• Design, develop & implement ServiceNow solutions, including customapplications, integrations & flows.
• Configure, support & maintain core applications such as; ITSM, ITOM, PA,CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.

Technical Leadership & Collaboration:

• Serve as a technical lead providing guidance & best practices.
• Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions.
• Work with cross-functional teams to ensure seamless integration & delivery of
• end-to-end solutions.

Innovation & Continuous Improvement:

• Stay current with ServiceNow best practices & industry trends to promote innovation.
• Develop proof of concepts (POCs) for new ServiceNow features & capabilities.
• Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers).

System Administration & Support:

• Perform regular system & application maintenance, ensuring optimal performance & stability.
• Troubleshoot & resolve issues, providing timely & effective support to end- users.
• Conduct system audits (when required) & prepare comprehensive documentation.

Training & Documentation:

• Create technical documentation, including design documents, process flows & user guides.
• Maintain ServiceNow specific technical documentation within ServiceNownnowledge base & customer systems (as appropriate)
• Train & support end-users on ServiceNow functionalities & best practices.

Must Have Skills

• Able to commute to the central Leeds office.
• Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role.
• Extensive experience with ServiceNow development, including Scripting (JavaScript, Glide).
• Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Good understanding of ServiceNow out of the box architecture.
• Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
• Excellent analytical & problem-solving skills, with a strong attention to detail.
• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
• ServiceNow Certified System Administrator (CSA).
• ITIL v4 qualified.

Preferred Skills

• Experience with Agile/Scrum methodologies & tools.
• Good understanding of ServiceNow modules such as; ITOM, CSM & SPM.
• Good understanding of the Atlassian products, such as Jira & Confluence.
• Good understanding of authentication methods used within ServiceNow.
• Certified Implementation Specialist (CIS), or other relevant certifications.