3rd Line IT Support Engineer

Location: Bedfordshire, UK (Onsite 5 days per week)

Salary: £37k - £38k

Role Profile

We are seeking a highly motivated and customer-oriented 1st Line IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.

You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person.
• Desktop/laptop issues (software, hardware, peripherals)
• Network connectivity problems (Wi-Fi, VPN, LAN)
• Email and calendaring software issues
• Printer and scanner issues
• Basic software installation and configuration
• Password resets and account lockout resolution
• Log and track all support requests in the ticketing system.
• Escalate complex issues to higher-level support personnel when necessary.
• Maintain accurate records of all support activities.
• Proactively identify and resolve recurring IT issues.
• Assist with the deployment and maintenance of IT equipment.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.