Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the business's systems. You will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support queues, and offer advice to users and colleagues. Documentation: Maintain and update technical manuals and support documents. Routine Tasks & Reporting: Ensure completion of daily, weekly, and monthly reports and tasks. Project Involvement: Support project teams with system advice and technical insights. Technical Skills: Experience with ERP system administration. Proficiency in Microsoft Office, SharePoint, Teams, and advanced-level Excel. Familiarity with incident and request management through a service desk. Attributes: Strong problem-solving skills and a keen interest in technology. Exceptional communication skills for both technical and non-technical stakeholders. High attention to detail, self-motivation, and task prioritization abilities. Analytical thinking to identify effective solutions. Benefits: Work with experienced IT professionals in a mentorship environment. Opportunities for personal and professional growth in an innovative and supportive workplace. Competitive salary with access to a profit share scheme and company pension. Working Hours: Monday to Friday, 8:30 AM - 5:00 PM. Occasional out-of-hours work may be required. Assessment Process: Successful candidates will complete a Thomas GIA/PPA assessment before the final interview stage. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
22/01/2025
Full time
Application Support & Administration Specialist Location: Fully onsite in Luton (LU4) Salary: Competitive Are you passionate about systems, technology, and problem-solving? Our client is looking for an Application Support & Administration Specialist to join a dynamic and innovative team in Luton. This is a full-time, fully onsite role, offering an exciting opportunity for someone with a passion for technology and a drive to make an impact. Role Overview As a 1st/2nd Line Application Support Specialist, you will act as the primary contact for technical support across the business's systems. You will handle technical and complex queries, ensure smooth operation through regular tasks and reports, and contribute to impactful business projects. Key Responsibilities Technical Support: Provide expert support for business applications, including ERP systems, and resolve technical issues. Incident Management: Address helpdesk tickets, manage support queues, and offer advice to users and colleagues. Documentation: Maintain and update technical manuals and support documents. Routine Tasks & Reporting: Ensure completion of daily, weekly, and monthly reports and tasks. Project Involvement: Support project teams with system advice and technical insights. Technical Skills: Experience with ERP system administration. Proficiency in Microsoft Office, SharePoint, Teams, and advanced-level Excel. Familiarity with incident and request management through a service desk. Attributes: Strong problem-solving skills and a keen interest in technology. Exceptional communication skills for both technical and non-technical stakeholders. High attention to detail, self-motivation, and task prioritization abilities. Analytical thinking to identify effective solutions. Benefits: Work with experienced IT professionals in a mentorship environment. Opportunities for personal and professional growth in an innovative and supportive workplace. Competitive salary with access to a profit share scheme and company pension. Working Hours: Monday to Friday, 8:30 AM - 5:00 PM. Occasional out-of-hours work may be required. Assessment Process: Successful candidates will complete a Thomas GIA/PPA assessment before the final interview stage. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Carlisle. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology
22/01/2025
Full time
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Carlisle. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology
1st Line Support Engineer Salary : £25,000 Location : Measham Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm. First point of contact for technical support Commitment to exceptional customer service Opportunity to work with remote support technologies What you'll do: As a 1st Line Support Engineer, your primary responsibility will be to provide exceptional technical support to end users. You will be tasked with troubleshooting and resolving issues, maintaining the company's IT infrastructure, and ensuring compliance with company policies. Your strong communication skills will allow you to effectively diagnose issues and explain solutions in non-technical language. You will also have the opportunity to work with remote support technologies, providing timely solutions to customer problems. Provide initial technical support to end users Fix technical faults, answer queries and fulfil requests Assist with user rights, passwords and user accounts Maintain company's IT hardware, software, and services Escalate tickets as required to senior support staff Ensure compliance with company policies and procedures Provide support both remotely and in-office What you bring: The ideal candidate for the 1st Line Support Engineer role brings a wealth of experience in user support, incident management, and service delivery. Your ability to empathise with others, understand their point of view, and present information confidently will set you apart. Your attention to detail will ensure that all tasks are completed accurately and free from errors. Additionally, your leadership skills will enable you to build positive relationships within your team. Ability to effectively question users to establish symptoms Experience in escalating unresolved incidents and requests Knowledge of ServiceNow for recording incidents Proactive approach towards service delivery in accordance with agreed SLAs Excellent listening and empathy skills Confidence in presenting information clearly with audience-specific terminology Attention to detail and ability to follow established procedures accurately Leadership skills and ability to build positive relationships with team members What sets this company apart: This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities. What's next: Ready for a rewarding challenge? Apply now! Apply today by clicking on the link or reach out directly with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
22/01/2025
Full time
1st Line Support Engineer Salary : £25,000 Location : Measham Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm. First point of contact for technical support Commitment to exceptional customer service Opportunity to work with remote support technologies What you'll do: As a 1st Line Support Engineer, your primary responsibility will be to provide exceptional technical support to end users. You will be tasked with troubleshooting and resolving issues, maintaining the company's IT infrastructure, and ensuring compliance with company policies. Your strong communication skills will allow you to effectively diagnose issues and explain solutions in non-technical language. You will also have the opportunity to work with remote support technologies, providing timely solutions to customer problems. Provide initial technical support to end users Fix technical faults, answer queries and fulfil requests Assist with user rights, passwords and user accounts Maintain company's IT hardware, software, and services Escalate tickets as required to senior support staff Ensure compliance with company policies and procedures Provide support both remotely and in-office What you bring: The ideal candidate for the 1st Line Support Engineer role brings a wealth of experience in user support, incident management, and service delivery. Your ability to empathise with others, understand their point of view, and present information confidently will set you apart. Your attention to detail will ensure that all tasks are completed accurately and free from errors. Additionally, your leadership skills will enable you to build positive relationships within your team. Ability to effectively question users to establish symptoms Experience in escalating unresolved incidents and requests Knowledge of ServiceNow for recording incidents Proactive approach towards service delivery in accordance with agreed SLAs Excellent listening and empathy skills Confidence in presenting information clearly with audience-specific terminology Attention to detail and ability to follow established procedures accurately Leadership skills and ability to build positive relationships with team members What sets this company apart: This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities. What's next: Ready for a rewarding challenge? Apply now! Apply today by clicking on the link or reach out directly with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Helpdesk Analyst - 1st Line/MS Stack - Derby Full on site working - 5 days/week (standard working hours - 8:30-17:00) Salary range - £25,000-£27,500 , Dependent on level of experience Helpdesk Analyst required for a leading client based in Derbyshire - required on site for 5 days per week. The ideal candidate will have strong communication and organisational abilities and will provide support to employees facing challenges with IT applications, products, or services. Reporting to the IT Coordinator, you will work as part of a small team supporting approximately 100 users, ensuring timely resolution of issues. For complex or high-priority matters, you will escalate them to the 2nd Line Support team as needed. Key skills and responsibilities: Delivering Tier 1 support for issues reported through the company helpdesk, phone, instant messaging, or email, ensuring resolution within agreed SLAs Engagement with 3rd Party software and hardware vendors to resolve external issues that can't be solved in-house Track and follow up on pending requests to ensure timely resolution. Manage user onboarding and offboarding processes, including creating accounts and setting up hardware. Provide remote support to users across the UK and internationally. Strong customer service and troubleshooting skills with the ability to communicate technical information effectively to diverse end-users. Basic knowledge of IT operating systems, applications, and hardware, including PCs, printers, scanners, peripherals, and mobile devices (iOS, Android). Skilled in diagnosing and resolving technical issues, producing documentation, and working independently or as part of a team. Additional Beneficial Skiils/Knowledge: Active Directory and Azure Entra, Microsoft 365 Products, including Teams, SharePoint, and OneDrive, Mail Security Platform, AMDB (Asset Management Database, Mobile voice, data connections, and VOIP phone systems, Mobile Device Management Platforms, Anti-Virus Management Consoles Interested? Please submit your updated CV to Lewis Rushton at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
21/01/2025
Full time
Helpdesk Analyst - 1st Line/MS Stack - Derby Full on site working - 5 days/week (standard working hours - 8:30-17:00) Salary range - £25,000-£27,500 , Dependent on level of experience Helpdesk Analyst required for a leading client based in Derbyshire - required on site for 5 days per week. The ideal candidate will have strong communication and organisational abilities and will provide support to employees facing challenges with IT applications, products, or services. Reporting to the IT Coordinator, you will work as part of a small team supporting approximately 100 users, ensuring timely resolution of issues. For complex or high-priority matters, you will escalate them to the 2nd Line Support team as needed. Key skills and responsibilities: Delivering Tier 1 support for issues reported through the company helpdesk, phone, instant messaging, or email, ensuring resolution within agreed SLAs Engagement with 3rd Party software and hardware vendors to resolve external issues that can't be solved in-house Track and follow up on pending requests to ensure timely resolution. Manage user onboarding and offboarding processes, including creating accounts and setting up hardware. Provide remote support to users across the UK and internationally. Strong customer service and troubleshooting skills with the ability to communicate technical information effectively to diverse end-users. Basic knowledge of IT operating systems, applications, and hardware, including PCs, printers, scanners, peripherals, and mobile devices (iOS, Android). Skilled in diagnosing and resolving technical issues, producing documentation, and working independently or as part of a team. Additional Beneficial Skiils/Knowledge: Active Directory and Azure Entra, Microsoft 365 Products, including Teams, SharePoint, and OneDrive, Mail Security Platform, AMDB (Asset Management Database, Mobile voice, data connections, and VOIP phone systems, Mobile Device Management Platforms, Anti-Virus Management Consoles Interested? Please submit your updated CV to Lewis Rushton at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Role: Developer Department: ISS - Information Systems Services Salary: Grade 7 - £39,105 - £45,163 Closing Date: Friday 31st January 2025 at 6pm Interview Date: w/c Monday 10th February 2025 Who we are Lancaster University is a top-ranked collegiate institution with a global reputation for excellence in teaching and research. By joining our IT team, you will become part of a group renowned for its technical expertise and exceptional delivery. This is a pivotal moment to join us as we launch a new five-year Digital Strategy, with the ambitious goal of establishing 'Digital at Lancaster' as a global leader in higher education. We are looking for someone who shares our enthusiasm to take up a developer role within Identity Management as part of the Platform team. What you will do here As a developer within the Identity Management team, you will play a vital role in developing and maintaining systems essential to the University's operations. Collaborating with system owners across our academic, research and professional services, you will leverage your problem-solving skills to support and enhance University functions. Identity management is a cornerstone of the five-year IT Digital Strategy, making your contributions critical to its success. As part of the Platform team, we are not only advancing Identity management but also pioneering Cloud deployment and helping drive DevOps development. The Role Will Involve Becoming a subject matter expert in Lancaster University's Identity services Development of full stack systems ranging from Web Apps to databases Integration of identity with architectures such as services, APIs, events, relational and non-relational databases and cloud Using modern computing concepts such as CI/CD, Cloud, Containerisation, Orchestration (such as Kubernetes) and Microservices Enabling University projects where Identity plays a critical role Being forward looking and challenging how we operate Providing third line support for Identity services Excellent analytical, technical and communications skills Ability to juggle priorities and balance long-term and short-term demands A degree, professional qualification or career experience in a relative field The Benefits Alongside a competitive salary, we offer a flexible benefits package that you can tailor to your needs, including options for travel, childcare, wellbeing, shopping, and additional annual leave. We are dedicated to fostering a learning environment where you'll be encouraged to develop new skills and explore emerging technologies. The role is primarily based on the Bailrigg campus, with flexible hybrid working options to support a positive work-life balance. We would expect a minimum of 2 days a week in the office. Lancaster University is a global and inclusive institution, with students from over 100 countries and more than half of our staff from outside the UK. We are committed to fostering a diverse, welcoming environment where everyone can thrive and reach their potential. We actively engage with staff to understand their experiences and assess our progress in creating a fairer, more inclusive university. Our multi-faith Chaplaincy Centre is a welcoming space for all, regardless of faith. We welcome applications from people in all diversity groups.
20/01/2025
Full time
Role: Developer Department: ISS - Information Systems Services Salary: Grade 7 - £39,105 - £45,163 Closing Date: Friday 31st January 2025 at 6pm Interview Date: w/c Monday 10th February 2025 Who we are Lancaster University is a top-ranked collegiate institution with a global reputation for excellence in teaching and research. By joining our IT team, you will become part of a group renowned for its technical expertise and exceptional delivery. This is a pivotal moment to join us as we launch a new five-year Digital Strategy, with the ambitious goal of establishing 'Digital at Lancaster' as a global leader in higher education. We are looking for someone who shares our enthusiasm to take up a developer role within Identity Management as part of the Platform team. What you will do here As a developer within the Identity Management team, you will play a vital role in developing and maintaining systems essential to the University's operations. Collaborating with system owners across our academic, research and professional services, you will leverage your problem-solving skills to support and enhance University functions. Identity management is a cornerstone of the five-year IT Digital Strategy, making your contributions critical to its success. As part of the Platform team, we are not only advancing Identity management but also pioneering Cloud deployment and helping drive DevOps development. The Role Will Involve Becoming a subject matter expert in Lancaster University's Identity services Development of full stack systems ranging from Web Apps to databases Integration of identity with architectures such as services, APIs, events, relational and non-relational databases and cloud Using modern computing concepts such as CI/CD, Cloud, Containerisation, Orchestration (such as Kubernetes) and Microservices Enabling University projects where Identity plays a critical role Being forward looking and challenging how we operate Providing third line support for Identity services Excellent analytical, technical and communications skills Ability to juggle priorities and balance long-term and short-term demands A degree, professional qualification or career experience in a relative field The Benefits Alongside a competitive salary, we offer a flexible benefits package that you can tailor to your needs, including options for travel, childcare, wellbeing, shopping, and additional annual leave. We are dedicated to fostering a learning environment where you'll be encouraged to develop new skills and explore emerging technologies. The role is primarily based on the Bailrigg campus, with flexible hybrid working options to support a positive work-life balance. We would expect a minimum of 2 days a week in the office. Lancaster University is a global and inclusive institution, with students from over 100 countries and more than half of our staff from outside the UK. We are committed to fostering a diverse, welcoming environment where everyone can thrive and reach their potential. We actively engage with staff to understand their experiences and assess our progress in creating a fairer, more inclusive university. Our multi-faith Chaplaincy Centre is a welcoming space for all, regardless of faith. We welcome applications from people in all diversity groups.
Role: Application Support Location: Birmingham (required on-site minimum 2 days per week) Salary: £28,000 - £30,000 Network IT are looking for an Application Support professional to join our client to support their Oracle HR and Payroll solutions. You will be required to be on-site minimum 2 weeks at their Birmingham office, so you must be commutable to Birmingham. Role Our client has created a new function to specifically manage their HR and Payroll systems, in which you would be coming in at a technical level to support their Oracle systems. Key responsibilities include: Become Subject Matter Expert for their Oracle HR and Payroll solutions. Resolve 1st and 2nd Line system issues received from the Service Desk. Undertake and manage the release of quarterly release upgrades. Provide high standard of end-user support and training to stakeholders across the organisation. You will be given support and training from the experienced head of the function, to become a subject matter expert and eventually oversee/lead the functionality of the systems you support. Experience The successful candidate will currently be working at 2nd Line with responsibility providing application support with bespoke, enterprise applications. Excellent communicator. Strong motivation to develop and progress. Whilst not necessary, if you have exposure with Oracle HR or Payroll systems, this would be highly advantageous.
17/01/2025
Full time
Role: Application Support Location: Birmingham (required on-site minimum 2 days per week) Salary: £28,000 - £30,000 Network IT are looking for an Application Support professional to join our client to support their Oracle HR and Payroll solutions. You will be required to be on-site minimum 2 weeks at their Birmingham office, so you must be commutable to Birmingham. Role Our client has created a new function to specifically manage their HR and Payroll systems, in which you would be coming in at a technical level to support their Oracle systems. Key responsibilities include: Become Subject Matter Expert for their Oracle HR and Payroll solutions. Resolve 1st and 2nd Line system issues received from the Service Desk. Undertake and manage the release of quarterly release upgrades. Provide high standard of end-user support and training to stakeholders across the organisation. You will be given support and training from the experienced head of the function, to become a subject matter expert and eventually oversee/lead the functionality of the systems you support. Experience The successful candidate will currently be working at 2nd Line with responsibility providing application support with bespoke, enterprise applications. Excellent communicator. Strong motivation to develop and progress. Whilst not necessary, if you have exposure with Oracle HR or Payroll systems, this would be highly advantageous.
Role: Application Support Location: Birmingham (required on-site minimum 2 days per week) Salary: £28,000 - £34,000 Network IT are looking for an Application Support professional to join our client to support their Oracle HR and Payroll solutions. You will be required to be on-site minimum 2 weeks at their Birmingham office, so you must be commutable to Birmingham. Role Our client has created a new function to specifically manage their HR and Payroll systems, in which you would be coming in at a technical level to support their Oracle systems. Key responsibilities include: Become Subject Matter Expert for their Oracle HR and Payroll solutions. Resolve 1st and 2nd Line system issues received from the Service Desk. Undertake and manage the release of quarterly release upgrades. Provide high standard of end-user support and training to stakeholders across the organisation. You will be given support and training from the experienced head of the function, to become a subject matter expert and eventually oversee/lead the functionality of the systems you support. Experience The successful candidate will currently be working at 2nd Line with responsibility providing application support with bespoke, enterprise applications. Excellent communicator. Strong motivation to develop and progress. Whilst not necessary, if you have exposure with Oracle HR or Payroll systems, this would be highly advantageous.
17/01/2025
Full time
Role: Application Support Location: Birmingham (required on-site minimum 2 days per week) Salary: £28,000 - £34,000 Network IT are looking for an Application Support professional to join our client to support their Oracle HR and Payroll solutions. You will be required to be on-site minimum 2 weeks at their Birmingham office, so you must be commutable to Birmingham. Role Our client has created a new function to specifically manage their HR and Payroll systems, in which you would be coming in at a technical level to support their Oracle systems. Key responsibilities include: Become Subject Matter Expert for their Oracle HR and Payroll solutions. Resolve 1st and 2nd Line system issues received from the Service Desk. Undertake and manage the release of quarterly release upgrades. Provide high standard of end-user support and training to stakeholders across the organisation. You will be given support and training from the experienced head of the function, to become a subject matter expert and eventually oversee/lead the functionality of the systems you support. Experience The successful candidate will currently be working at 2nd Line with responsibility providing application support with bespoke, enterprise applications. Excellent communicator. Strong motivation to develop and progress. Whilst not necessary, if you have exposure with Oracle HR or Payroll systems, this would be highly advantageous.
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line Internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UK's flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior Support Engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting Routers, Switches, Firewalls In-Depth understand of network infrastructure Experience with wired network technologies eg Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies eg Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (see below) or call Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
16/01/2025
Full time
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line Internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UK's flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior Support Engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting Routers, Switches, Firewalls In-Depth understand of network infrastructure Experience with wired network technologies eg Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies eg Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (see below) or call Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.