Key Responsibilities:

. User Support: Provide technical assistance, guidance, and improve the user experience across various legal applications.

. Application Management: Oversee the functional aspects of critical applications, including configuration, reporting, and feature prioritization.

. Incident Resolution: Address and resolve incidents promptly, maintaining clear communication with stakeholders.

. Process & Application Improvement: Identify areas for enhancement in application performance, data quality, and user workflows.

. Documentation & Training: Create instructional materials, such as user guides, Q&A documents, and training videos, to aid users.

. Collaboration: Coordinate with external IT vendors and internal teams to ensure seamless application functionality and integration.

. Mailbox & Task Management: Manage and respond to requests via the shared team mailbox, ensuring timely and organized task completion.

Required Skills & Experience:

. Bachelor's or Master's degree in a relevant field (eg, Industrial Engineering & Management or similar).

. 1-3 years of experience in functional application management or a similar role.

. Strong technical aptitude, with the ability to quickly learn and adapt to new software and workflows.

. Excellent communication skills, both written and verbal.

. Highly organized with strong prioritization and multitasking abilities.

. Positive, proactive attitude with a problem-solving mindset.

. Fluent in English (Dutch is a plus but not required).

Offer:

. Opportunity to work in a fast-paced, international, and collaborative environment.

. Hybrid working model with flexible arrangements.

. A role that offers growth in technical and management skills while supporting critical legal operations.

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