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IT Support

Network IT Recruitment

Alte locuri de munca publicate de aceasta companie

IT Support

IT Support Analyst

Location: Cheshire (Hybrid)
Salary: £25,000 - £27,000

Are you passionate about technology and eager to grow your skills?

Do you want to work closely with key decision-makers and have a clear path to becoming a cloud engineer?

Look no further!

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and system issues.
  • Assist clients with Active Directory management, including user and group administration, Group Policies, and troubleshooting.
  • Manage and support Office365 accounts, including setup, configuration, and troubleshooting.
  • Configure and maintain DNS and DHCP settings.
  • Troubleshoot and support Azure-based services and infrastructure.
  • Document support activities and resolutions in the ticketing system.
  • Escalate complex issues to 2nd line support or relevant teams as needed.
  • Maintain up-to-date knowledge of industry trends and emerging technologies.

Qualifications:
  • Proven experience in a 1st line support role or similar technical support position.
  • Strong knowledge of Active Directory, Group Policies, Office365, DNS, and DHCP.
  • Familiarity with Azure services and infrastructure.
  • Excellent communication and customer service skills.
  • Ability to diagnose and resolve technical issues efficiently.
  • Strong organizational and multitasking abilities.
  • A passion for learning and personal development.

Benefits:

  • Opportunities for career advancement and professional development.
  • Budget for training & exams in aid of achieving certifications.
  • Supportive and collaborative team environment.
  • Access to the latest technology and tools.
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Detalii oferta de angajare

13 Jan 2025

Locatia jobului

Tip job

Full time

Categorie job

Tehnologia informaţiei, Telecomunicaţii

Salariu lunar

Aplica pentru job