Your new company
My client, a fast-growing technology company, is looking for a skilled 2nd Line IT Engineer to provide exceptional technical support to their expanding customer base in line with an exciting new business venture.

Your new role

• Provide technical expertise to our customer base and resolve issues up to a second line level on a multitude of technologies ranging from Microsoft through to VoIP deployments.
• Provide onsite technical support, resolving issues in a competent manner whilst communicating with internal and external stakeholders.
• Assist with project work ranging from server installation and configuration to network installation and configuration.
• Maintain a high standard of documentation, creating training material for first line support.
• Responsible for creating documentation of any issues that is escalated to a senior level, ensuring a repeat escalation is not required.
• Provide regular feedback to drive technical and process improvements

What you'll need to succeed

• Azure.
• Active Directory.
• Microsoft Office 365 Administration.
• Windows Server Administration.
• Microsoft SQL Server Administration (Database, maintenance plan management).
• SharePoint Administration (Sharing document library's, editing permissions).
• Management and maintenance of our Anti-Virus environment.
• Vulnerability Management and resolution.
• Backup and recovery including DRaaS, EDR,MDR.
• Networking, Network Access Control Administration.
• Good understanding of general desktop, networking and peripheral technologies.
• Extensive end user device hardware & printer support experience.
• Significant Microsoft Windows 10 and 11 Operating System skills and experience.
• Significant Microsoft Office Applications 2016 and 2019 skills and experience.
• Remote software deployment.
• Good understanding of VoIP, SIP trunks and general digital telephony.
• Strong understanding of Firewalls and networks, Ubiquity experience advantageous.
• Prior experience working in a fast paced environment in a similar role.
• Excellent communication and documentation skills.
• The ability to work well as part of a team and individually.
• Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision making process.
• The ability to set and achieve challenging goals.
• Fault finding and troubleshooting skills are essential and be logical and thorough in approach to incidents and requests.
• ITIL Awareness.
• Understanding best practice around security.
• Microsoft certification advantageous.

What you'll get in return
Competitive salary depending on experience and a benefits package, to include:

• 23 days holiday rising to 28, plus bank holidays.
• Stakeholder Pension Scheme.
• Healthcare Cashplan.
• Voucher and discount hub.
• Cycle to work scheme.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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