IT Support Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, * Previous EUC experience * Previous experience in an onsite 2nd line engineering role. * Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. * Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. * Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. * Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. * Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. * Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. * Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. * Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. * Strong understanding of core application technologies, such as email, document management, and time recording systems. * Solid understanding of Group Policy operations. * Hands-on experience with PC device builds and post-build configuration. * Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. * Experience in break/fix work from incident and request queues. * Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. * Device administration using SCCM, MDM, and Active Directory. * User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
09/01/2025
Full time
IT Support Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, * Previous EUC experience * Previous experience in an onsite 2nd line engineering role. * Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. * Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. * Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. * Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. * Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. * Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. * Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. * Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. * Strong understanding of core application technologies, such as email, document management, and time recording systems. * Solid understanding of Group Policy operations. * Hands-on experience with PC device builds and post-build configuration. * Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. * Experience in break/fix work from incident and request queues. * Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. * Device administration using SCCM, MDM, and Active Directory. * User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
EUC Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, Previous EUC experience Previous experience in an onsite 2nd line engineering role. Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. Strong understanding of core application technologies, such as email, document management, and time recording systems. Solid understanding of Group Policy operations. Hands-on experience with PC device builds and post-build configuration. Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. Experience in break/fix work from incident and request queues. Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. Device administration using SCCM, MDM, and Active Directory. User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
09/01/2025
Full time
EUC Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, Previous EUC experience Previous experience in an onsite 2nd line engineering role. Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. Strong understanding of core application technologies, such as email, document management, and time recording systems. Solid understanding of Group Policy operations. Hands-on experience with PC device builds and post-build configuration. Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. Experience in break/fix work from incident and request queues. Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. Device administration using SCCM, MDM, and Active Directory. User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Helpdesk Support Analyst Are you passionate about technology and providing exceptional support? Do you thrive in a fast-paced environment where your communication and problem-solving skills make a real difference? If so, we want you on our clients team! As a Helpdesk Support Analyst , you'll be the go-to expert for technical assistance, supporting both the clients network and internal users. This is your opportunity to join a dedicated team, delivering high-quality IT support and ensuring seamless technology experiences. Your Role As our Helpdesk Support Analyst, you will: Provide technical IT support to our dealer network, assisting with systems and dealer-related software products. Offer first-line support for desktop and laptop users. Resolve issues related to printers, copiers, and scanners. Perform routine server maintenance and monitoring. Manage the meeting room booking system and perform daily IT tasks. Create, maintain, and publish user-friendly support documentation. Collaborate with a small but skilled team to maintain high service levels. Undertake additional duties as required to support the team's success. What You'll Need To succeed in this role, you'll bring: Excellent Communication Skills : You can explain technical issues clearly to non-technical users. Problem-Solving Abilities : You're analytical and proactive in finding solutions. Team Spirit : A motivated team player with the flexibility to adapt to changing priorities. Attention to Detail : You take pride in getting things right the first time. Technical Proficiency : Confidence working with computers, mobile phones, data dongles, and other technology products. Helpdesk Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
09/01/2025
Full time
Helpdesk Support Analyst Are you passionate about technology and providing exceptional support? Do you thrive in a fast-paced environment where your communication and problem-solving skills make a real difference? If so, we want you on our clients team! As a Helpdesk Support Analyst , you'll be the go-to expert for technical assistance, supporting both the clients network and internal users. This is your opportunity to join a dedicated team, delivering high-quality IT support and ensuring seamless technology experiences. Your Role As our Helpdesk Support Analyst, you will: Provide technical IT support to our dealer network, assisting with systems and dealer-related software products. Offer first-line support for desktop and laptop users. Resolve issues related to printers, copiers, and scanners. Perform routine server maintenance and monitoring. Manage the meeting room booking system and perform daily IT tasks. Create, maintain, and publish user-friendly support documentation. Collaborate with a small but skilled team to maintain high service levels. Undertake additional duties as required to support the team's success. What You'll Need To succeed in this role, you'll bring: Excellent Communication Skills : You can explain technical issues clearly to non-technical users. Problem-Solving Abilities : You're analytical and proactive in finding solutions. Team Spirit : A motivated team player with the flexibility to adapt to changing priorities. Attention to Detail : You take pride in getting things right the first time. Technical Proficiency : Confidence working with computers, mobile phones, data dongles, and other technology products. Helpdesk Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.
07/01/2025
Project-based
IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.
Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the organisation for employees, customers, and business partners. Essential Skills & Experiences: Office365 Intune Azure VMware Active Directory Hardware Management Windows MDM SharePoint If this Service Desk Analyst role is of interest, please apply ASAP!
06/01/2025
Full time
Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the organisation for employees, customers, and business partners. Essential Skills & Experiences: Office365 Intune Azure VMware Active Directory Hardware Management Windows MDM SharePoint If this Service Desk Analyst role is of interest, please apply ASAP!
Service Desktop Engineer (SC Cleared) - 6 months - Leiston - Inside IR35 Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months. The role require 5 Day Per Week onsite in Leiston. Key Responsibilities: Keying the incidents from Client ticket system to Partners ticket system. Act as an escalation point agent when difficult are received. Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users Responsible for monitor and maintaining defined SLA's. Apply temporary/permanent fixes, as required to eliminate issues. What you Will Ideally Bring: SC Clearance (Active) Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately. Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams. Clean Driving Licence Contract Details: Duration: 6 months Location: Leiston 5 Days Per Week Onsite Day Rate: Up to £225 Per Day (Inside IR35) Active SC Clearance Service Desktop Engineer (SC Cleared) - 6 months - Leiston - Inside IR35
06/01/2025
Project-based
Service Desktop Engineer (SC Cleared) - 6 months - Leiston - Inside IR35 Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months. The role require 5 Day Per Week onsite in Leiston. Key Responsibilities: Keying the incidents from Client ticket system to Partners ticket system. Act as an escalation point agent when difficult are received. Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users Responsible for monitor and maintaining defined SLA's. Apply temporary/permanent fixes, as required to eliminate issues. What you Will Ideally Bring: SC Clearance (Active) Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately. Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams. Clean Driving Licence Contract Details: Duration: 6 months Location: Leiston 5 Days Per Week Onsite Day Rate: Up to £225 Per Day (Inside IR35) Active SC Clearance Service Desktop Engineer (SC Cleared) - 6 months - Leiston - Inside IR35
Job Posting Title : Junior Desktop Analyst Background We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication. The perfect candidate: We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace. General Information: Start date: 1.2.2025 latest Start Date: 1.3.2025 Planned duration: 31.12.2025 Workplace: Basel Workload: 100% Remote/Home Office: onsite work required, no remote work Tasks & Responsibilities: Acting as a digital enabler for our business colleagues & functions Create, resolve and close incidents/service requests within allocated timelines Support IT hardware life cycle management processes Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice. Support all standard workplace infrastructure, global/local projects and deployments. Ensure that knowledge base articles are created and maintained. Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized company employee experience. Proactively addressing and following through process-improvement ideas Must Haves: 0-2 years of experience in a desktop support or similar IT role Innovative and proactive problem solver highly accountable, result oriented mindset Good interpersonal communication skills pairing with empathy Consultancy skills on digital workplace tools and solutions Enterprise Application, deployments, consulting and adoption Passionate and knowledgeable about the digital workplace Desire to learn Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals German and English fluent and B2 writing skills Nice to Have: Basic understanding of ITIL practices and frameworks Job Title: IT Helpdesk Support Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
06/01/2025
Project-based
Job Posting Title : Junior Desktop Analyst Background We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication. The perfect candidate: We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace. General Information: Start date: 1.2.2025 latest Start Date: 1.3.2025 Planned duration: 31.12.2025 Workplace: Basel Workload: 100% Remote/Home Office: onsite work required, no remote work Tasks & Responsibilities: Acting as a digital enabler for our business colleagues & functions Create, resolve and close incidents/service requests within allocated timelines Support IT hardware life cycle management processes Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice. Support all standard workplace infrastructure, global/local projects and deployments. Ensure that knowledge base articles are created and maintained. Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized company employee experience. Proactively addressing and following through process-improvement ideas Must Haves: 0-2 years of experience in a desktop support or similar IT role Innovative and proactive problem solver highly accountable, result oriented mindset Good interpersonal communication skills pairing with empathy Consultancy skills on digital workplace tools and solutions Enterprise Application, deployments, consulting and adoption Passionate and knowledgeable about the digital workplace Desire to learn Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals German and English fluent and B2 writing skills Nice to Have: Basic understanding of ITIL practices and frameworks Job Title: IT Helpdesk Support Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
