Microsoft Solution Engineer

Monday to Friday (3 days in office/2 days remote)

1 x Saturday per month (10am - 3pm)

Hemel Hempstead

Our client is an established IT Managed Services Provider with an exciting opportunity to join their dedicated technical team.

This is a full time, permanent role, offering an immediate start for a Microsoft Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills.

The successful candidate will be required to complete a satisfactory DBS check.

Role Responsibilities:

• Responding to and resolving technical queries from end users and VIPs via ITSM tool
• MDM Administration
• Desktop troubleshooting
• Working with the team to identify and implement changes to Customer Environments to address common issues
• Providing the highest level of Customer Service
• Equipment request handling
• Device management and stock control
• Updating assets on our Asset Management system
• Incoming call handling
• Management of Customer Endpoint protection
• Assist Senior Engineers in implementing best practices across systems
• Dealing with escalations and BAU. Reporting to Line Manager
• Customer site visits where required

Key Skills & Experience

• Experience in supporting Windows Desktop
• Strong people skills
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Willing to learn new skills
• Extensive experience of troubleshooting a range of devices
• Ability to provide VIP support both remote and face to face
• Ability to create detailed and accessible documentation
• Detail oriented and organised
• Have an ability to work independently, autonomously and take initiative
• Can multi-task and proactively manage various issues and conflicting priorities
• Have strong and effective written and verbal communication skills

Desirable Skills and Experience:

• MDM (Mobile Device Management) Especially
• Experience in supporting Apple MacOS/Ios and MS Windows
• Familiarity with an ITSM tool
• Phone Management

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.