Helpdesk Support Analyst

Are you passionate about technology and providing exceptional support? Do you thrive in a fast-paced environment where your communication and problem-solving skills make a real difference? If so, we want you on our clients team!

As a Helpdesk Support Analyst, you'll be the go-to expert for technical assistance, supporting both the clients network and internal users. This is your opportunity to join a dedicated team, delivering high-quality IT support and ensuring seamless technology experiences.

As our Helpdesk Support Analyst, you will:

• Provide technical IT support to our dealer network, assisting with systems and dealer-related software products.
• Offer first-line support for desktop and laptop users.
• Resolve issues related to printers, copiers, and scanners.
• Perform routine server maintenance and monitoring.
• Manage the meeting room booking system and perform daily IT tasks.
• Create, maintain, and publish user-friendly support documentation.
• Collaborate with a small but skilled team to maintain high service levels.
• Undertake additional duties as required to support the team's success.

To succeed in this role, you'll bring:

• Excellent Communication Skills: You can explain technical issues clearly to non-technical users.
• Problem-Solving Abilities: You're analytical and proactive in finding solutions.
• Team Spirit: A motivated team player with the flexibility to adapt to changing priorities.
• Attention to Detail: You take pride in getting things right the first time.
• Technical Proficiency: Confidence working with computers, mobile phones, data dongles, and other technology products.

Helpdesk Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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