Technical Support Engineer (NOC) Redhill, Surrey Candidates must be eligible for SC Clearance c£32,000 per year + £3.5K (Shift-Allowance) 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis, so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability and willingness to continuously learn and support new systems and services. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work. Excellent customer service skills and ability to interact with customers both on the phone and in meetings. Customer Service/Network Operations experience. Technical Engineering experience. Previous experience working with the MOD is desirable. Inmarsat and/or VSAT operational, service or technical experience. In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable. Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable. Please contact John Noonan here at ISR to learn more about our exciting client based in Redhill, Surrey and their ongoing growth plans
02/04/2025
Full time
Technical Support Engineer (NOC) Redhill, Surrey Candidates must be eligible for SC Clearance c£32,000 per year + £3.5K (Shift-Allowance) 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis, so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability and willingness to continuously learn and support new systems and services. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work. Excellent customer service skills and ability to interact with customers both on the phone and in meetings. Customer Service/Network Operations experience. Technical Engineering experience. Previous experience working with the MOD is desirable. Inmarsat and/or VSAT operational, service or technical experience. In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable. Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable. Please contact John Noonan here at ISR to learn more about our exciting client based in Redhill, Surrey and their ongoing growth plans
Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c£32,000 per year + £3.5K (Shift-Allowance) 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability and willingness to continuously learn and support new systems and services. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work. Excellent customer service skills and ability to interact with customers both on the phone and in meetings. Customer Service/Network Operations experience. Technical Engineering experience. Previous experience working with the MOD is desirable. Inmarsat and/or VSAT operational, service or technical experience. In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable. Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable. Please contact John Noonan here at ISR to learn more about our exciting client based in Redruth, Cornwall and their ongoing growth plans
02/04/2025
Full time
Technical Support Engineer (NOC) Redruth, Cornwall Candidates must be eligible for SC Clearance Up to c£32,000 per year + £3.5K (Shift-Allowance) 25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc. The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively. To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year. Ability and willingness to continuously learn and support new systems and services. Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work. Excellent customer service skills and ability to interact with customers both on the phone and in meetings. Customer Service/Network Operations experience. Technical Engineering experience. Previous experience working with the MOD is desirable. Inmarsat and/or VSAT operational, service or technical experience. In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable. Practical experience of IP Networking (CCNA/JNCIA etc.) is highly desirable. Please contact John Noonan here at ISR to learn more about our exciting client based in Redruth, Cornwall and their ongoing growth plans
Job Title: Design Engineer - Distribution Substations Location: Kilmarnock, Scotland Salary/Rate: 70-90k per annum Start Date: 28/04/2025 Job Type: Perm Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Design Engineer to join their team for a key distribution substation project. Job Responsibilities/Objectives As a Design Engineer for Distribution Substations, you will be responsible for delivering electrical designs for distribution substations. This role involves designing systems to meet both technical and regulatory requirements, ensuring safe, efficient, and cost-effective designs that support the future of energy distribution across Scotland. You will collaborate with internal teams and external stakeholders, contributing to a range of projects from the conceptual design phase through to the final implementation. The ideal candidate will have experience in electrical distribution systems, particularly in the design and development of substations. 1. Design electrical systems for distribution substations, ensuring compliance with industry standards and regulations. 2. Prepare detailed design documentation, including technical drawings, calculations, and specifications. 3. Undertake site surveys and assess project requirements, ensuring accurate data collection for design purposes. 4. Perform electrical load analysis, fault level studies, and protection coordination as part of substation design. 5. Assist in preparing risk assessments and ensure designs meet health, safety, and environmental standards Required Skills/Experience The ideal candidate will have the following: 1. Bachelor's degree in Electrical Engineering or a related field (or equivalent experience). MUST 2. Proven track record in the design of distribution substations, preferably in the UK energy sector. 3. Strong knowledge of electrical engineering principles, including power systems, protection, and control systems. 4. Understanding of UK electrical standards, such as the Electricity at Work Regulations (EWR), and other industry guidelines. 5. Able to use AutoCAD, electrical design software, and other relevant tools. Desirable Skills/Experience Although not essential, the following skills are desired by the client: 1. Chartered Engineer status or working towards it (IET, IMechE, or equivalent). 2. Familiarity with renewable energy systems and their integration into the electrical grid. 3. Knowledge of SCADA systems and their integration with distribution substations. 4.Ability to produce technical drawings, reports, and specifications with attention to detail. Benefits & Perks The company offers standard corporate benefits, including: 1.Sponsorship for the right candidate 2.Company car and fuel card 3.Internal training and support 4.Progression If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
28/03/2025
Full time
Job Title: Design Engineer - Distribution Substations Location: Kilmarnock, Scotland Salary/Rate: 70-90k per annum Start Date: 28/04/2025 Job Type: Perm Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Design Engineer to join their team for a key distribution substation project. Job Responsibilities/Objectives As a Design Engineer for Distribution Substations, you will be responsible for delivering electrical designs for distribution substations. This role involves designing systems to meet both technical and regulatory requirements, ensuring safe, efficient, and cost-effective designs that support the future of energy distribution across Scotland. You will collaborate with internal teams and external stakeholders, contributing to a range of projects from the conceptual design phase through to the final implementation. The ideal candidate will have experience in electrical distribution systems, particularly in the design and development of substations. 1. Design electrical systems for distribution substations, ensuring compliance with industry standards and regulations. 2. Prepare detailed design documentation, including technical drawings, calculations, and specifications. 3. Undertake site surveys and assess project requirements, ensuring accurate data collection for design purposes. 4. Perform electrical load analysis, fault level studies, and protection coordination as part of substation design. 5. Assist in preparing risk assessments and ensure designs meet health, safety, and environmental standards Required Skills/Experience The ideal candidate will have the following: 1. Bachelor's degree in Electrical Engineering or a related field (or equivalent experience). MUST 2. Proven track record in the design of distribution substations, preferably in the UK energy sector. 3. Strong knowledge of electrical engineering principles, including power systems, protection, and control systems. 4. Understanding of UK electrical standards, such as the Electricity at Work Regulations (EWR), and other industry guidelines. 5. Able to use AutoCAD, electrical design software, and other relevant tools. Desirable Skills/Experience Although not essential, the following skills are desired by the client: 1. Chartered Engineer status or working towards it (IET, IMechE, or equivalent). 2. Familiarity with renewable energy systems and their integration into the electrical grid. 3. Knowledge of SCADA systems and their integration with distribution substations. 4.Ability to produce technical drawings, reports, and specifications with attention to detail. Benefits & Perks The company offers standard corporate benefits, including: 1.Sponsorship for the right candidate 2.Company car and fuel card 3.Internal training and support 4.Progression If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Job title: 3rd Line SD-WAN Engineer Location: Birmingham Salary: £50 - £53k plus £5k on call shift allowance Candidates must be willing to go through SC and NPVV3 security clearance for this role This role has a 1 in 4 weeks on call rota. I am looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) for a client of mine who are a leading IT systems integrator operating within the UK defence sector to work collaboratively across their SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. Your role will involve Network Monitoring & Event management via Orchestrator tools Detailed investigation and Diagnostics Create workarounds, solutions, and mitigations for identified issues. Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. To perform remote diagnostic tests where applicable to aid primary fault rectification To ensure all work performed complies with the Company's quality requirements and ISO9000. Pre 'configured' equipment for customer installation. Implement Approved Configuration Changes Assist in Collation of Performance & Availability Data Test and development within the Pre-Production environment and rollout to the Production environment Your experience Experience working in a 3rd NOC support group. Networking SME Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable. Ideally have been in a support role in a WAN environment, ie has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva) Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career If you are interested in this role or wish to apply, please feel free to reply to this advert or call me Many thanks,
27/03/2025
Full time
Job title: 3rd Line SD-WAN Engineer Location: Birmingham Salary: £50 - £53k plus £5k on call shift allowance Candidates must be willing to go through SC and NPVV3 security clearance for this role This role has a 1 in 4 weeks on call rota. I am looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) for a client of mine who are a leading IT systems integrator operating within the UK defence sector to work collaboratively across their SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. Your role will involve Network Monitoring & Event management via Orchestrator tools Detailed investigation and Diagnostics Create workarounds, solutions, and mitigations for identified issues. Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. To perform remote diagnostic tests where applicable to aid primary fault rectification To ensure all work performed complies with the Company's quality requirements and ISO9000. Pre 'configured' equipment for customer installation. Implement Approved Configuration Changes Assist in Collation of Performance & Availability Data Test and development within the Pre-Production environment and rollout to the Production environment Your experience Experience working in a 3rd NOC support group. Networking SME Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable. Ideally have been in a support role in a WAN environment, ie has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva) Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career If you are interested in this role or wish to apply, please feel free to reply to this advert or call me Many thanks,
Job title: 3rd Line SD-WAN Engineer Location: Basingstoke or Bracknell Candidates must be willing to go through SC and NPVV3 security clearance We are working with a large organisation who are seeking a 3rd Line SD-WAN Engineer to join their team in either of their offices - Basingstoke or Bracknell. The role: Network Monitoring & Event management via Orchestrator tools Pre 'configured' equipment for customer installation Ensure all work performed complies with the Company's quality requirements and ISO9000 Assist in Collation of Performance & Availability Data Test and development within the Pre-Production environment and rollout to the Production environment About you: Cisco SD Wan experience preferred. Cisco WAN or juniper WAN experience CCNA or CCNP advantageous 5 years network support experience required 1-2 years 3rd line experience required or being a strong 2nd line engineer but must have Cisco Wan experience Experience working in a 3rd NOC support group Networking SME CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
27/03/2025
Full time
Job title: 3rd Line SD-WAN Engineer Location: Basingstoke or Bracknell Candidates must be willing to go through SC and NPVV3 security clearance We are working with a large organisation who are seeking a 3rd Line SD-WAN Engineer to join their team in either of their offices - Basingstoke or Bracknell. The role: Network Monitoring & Event management via Orchestrator tools Pre 'configured' equipment for customer installation Ensure all work performed complies with the Company's quality requirements and ISO9000 Assist in Collation of Performance & Availability Data Test and development within the Pre-Production environment and rollout to the Production environment About you: Cisco SD Wan experience preferred. Cisco WAN or juniper WAN experience CCNA or CCNP advantageous 5 years network support experience required 1-2 years 3rd line experience required or being a strong 2nd line engineer but must have Cisco Wan experience Experience working in a 3rd NOC support group Networking SME CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
