Business Systems Support Manager - West Midlands (Hybrid) - £55k - £60k

Business Systems | Service Delivery | Vendor Management | Service Reviews | Applications

Salary: £55,000 - £60,000

Location: West Midlands (Hybrid)

Are you an experienced Business Systems professional, looking for a new challenge in your career? Do you have a technical background and a strong understanding of service delivery? Have you got experience of managing vendors and ensuring SLA's are adhered to? Can you provide a holistic approach to ensure issues are resolved quickly and systems are up and running again in a timely manner? Interested in working for an innovative and award-winning company who support the development of your career? If so, I have a fantastic opportunity for you!

I'm looking to speak with individuals who have a track record in managing standard and major incidents to a successful conclusion. You will work closely with the Senior IT Leadership team to collaborate and ensure maximum system availability. You will be able to demonstrate that you can manage the integration of various business applications, ensuring a seamless data flow.

Key Responsibilities

Oversee critical business systems ensuring optimal availability and performance

Manage third-party vendor relationships to ensure SLAs are met

Ensure business applications are integrated to allow a seamless data flow

Assist in managing both standard and major incidents to conclusion

Support the transition of business systems, guiding teams through change

Maintain detailed documentation of system processes and procedures

Take the lead on system related projects

Deliver training programs to allow colleagues to develop their knowledge of business systems

Analyse and report on system performance and recommend improvements

Understand business needs and translate into system requirements

The Ideal Candidate

Demonstrable experience in a similar Business Systems role (5+years)

Strong communication and interpersonal skills

Able to articulate technical information to non-technical stakeholders

Excellent problem solving skills

Proactive mindset and tackles challenges head on

Can work independently and manage priorities in a fast-paced environment

Desired experience with:

Vendor Management

Business Systems

Incident Management

Change Management

Service Delivery

If you would like to be considered for this role, apply below, or get in contact with Andrew Rose for further details.

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