8 joburi disponibile

IT Service Desk Technician Hourly Rate: £11.91 Location: Plymouth, Devon Job Type: Temporary to Permanent - initially 12 weeks Join a leading company recognised in the Sunday Times Top Track 100 as an IT Service Desk Technician. Based in Plymouth, you will be an integral part of a dynamic Incident team, dedicated to providing professional, timely, and courteous support by resolving computer software/hardware issues for our end users. Day-to-day of the role: Provide comprehensive IT support service to end customers within a retail environment. Receive, log, monitor, and respond promptly to Service Requests across three communication channels. Escalate complex and high-priority Service Records to both internal and external teams in line with agreed processes. Offer technical support on hardware, software, and data networks. Assess technical errors and determine a resolution process around till peripherals, such as Till Printers, Scanners, PEDs. Follow up on issue resolution via communication with Front End customers. Serve as a customer-centric interface for users of IT systems and external parties where applicable. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Stay updated with new technologies that may be implemented by the business to maintain expert knowledge and uphold the ability to provide support. Required Skills & Qualifications: Experience working in an IT support provision. Previous experience in a customer-facing role. Basic knowledge of troubleshooting network infrastructure issues (WAN, LAN, etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem-solving. Excellent written and verbal communication skills. Good working knowledge of current Windows PC operating systems, Windows File Server environments, and current data communications methodology. To apply for this IT Service Desk Technician position, please submit your CV detailing your relevant experience.

Company Overview I'm assisting a genuine and World-Wide renowed flagship organisition in their recruitment of a Junior iPaaS (Integration Platform as a Service) Integration Analyst to join their internal technology systems team. This is an exditing and outsatnding opportunity for an individual looking to grow their career in integration technology and play a key role in delivering seamless cloud integrations. Position Overview As a Junior/Mid-Level iPaaS Integration Analyst, you will work closely with senior team members to assist in the design, implementation, and management of integration solutions using iPaaS platforms. You will support internal stakeholders in streamlining their workflows, ensuring smooth data exchange between systems, and providing top-notch customer service. This is an ideal role for someone with a passion for technology, problem-solving, and learning new tools in a fast-paced environment. Key Responsibilities: Assist in the design, configuration, and deployment of integration solutions using iPaaS platforms (eg, MuleSoft, Dell Boomi, Informatica Cloud). Collaborate with senior analysts and technical teams to gather requirements and ensure seamless integration between internal and third-party systems. Troubleshoot integration issues and assist in identifying root causes and implementing solutions. Maintain and monitor the performance of existing integrations to ensure they meet business requirements. Work closely with cross-functional teams to ensure that integrations align with business goals. Participate in quality assurance processes by testing integrations and validating data flows. Provide technical support and training to end-users as needed. Stay up-to-date with the latest iPaaS technologies and industry best practices. Qualifications: Ideally a degree in Computer Science, Information Technology, Engineering or equivalent experience. Basic understanding of integration platforms (iPaaS) and cloud technologies. Familiarity with data formats like XML, JSON, CSV, and APIs. Good undersatnding of SQL. Strong analytical and problem-solving skills. Ability to work in a team-oriented, collaborative environment. Excellent communication skills. Eagerness to learn and grow in the field of integration technology. Previous experience in an integration or technical support role is a plus but not required. Preferred Skills (but not required): Hands-on experience with iPaaS tools such as MuleSoft, Dell Boomi, or Informatica Cloud. Experience with web services (REST, SOAP) and API management. Basic knowledge of programming languages (Java, JavaScript, Python). Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Why Join? Growth Opportunities : the business is committed to your professional development, with opportunities for training, certification, and career progression. Collaborative Culture : Join a supportive and collaborative team that values innovation and knowledge sharing. Competitive Compensation : WThey offer a competitive salary and benefits package, including bonus, health insurance, paid time off, and more. Exciting Projects : Work on cutting-edge integration projects that help businesses streamline their operations. Hybrid Working You must be based in the UK and be able to work frm the company's Manchester office twoce a week. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

Role Overview As a 1st Line Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership of a designated customer base, acting as the lead engineer from initial commissioning through to ongoing management of queues and cases, ensuring adherence to contractual SLAs. Serve as the technical lead during customer service reviews. Manage customer expectations by regularly communicating status updates, analysing impacts, devising workarounds, and outlining next steps to ensure a superior customer service experience. Follow all established procedures, policies, and practices ensuring timely submission of business and financial reports. Continuously develop and apply personal knowledge and skills within the product and technology markets. Represent the organisation professionally in all interactions with customers and suppliers, both over the phone and in person. What you'll need to succeed Ability to work onsite at the Milton Keynes office 5 days a week, and work in 8-hour shift patterns once initial training is completed. Excellent verbal and written communication skills, with fluency in English (Spanish fluency is a bonus). Familiarity with VoIP, signalling, data networks, Firewalls, and IT security is advantageous but not essential. Strong team player with the ability to collaborate effectively with colleagues. Proficiency in Microsoft Office applications and general computer literacy. Ability to perform well under pressure and manage multiple tasks efficiently. What you'll get in return A competitive salary of £20,000 - £25,000 per annum, dependent on experience. 21 days of holiday. Comprehensive IT training is provided to support your professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Incident Manager - Hiring ASAP Start date: ASAP Duration: 6 months Location: 3 weeks remote, 1 week in Galway office Rate: €300-€325 per day Summary: In this role you will be responsible for handling an unplanned interruption or degradation of an IT Service that causes an impact to business operations directly or indirectly affecting many users, depriving the business of one or more crucial services. The role will operate as part of a rotational shift that will cover 24/7, and may include weekends and bank holidays, you will be responsible for leading major incidents that fall within your shift. This is a highly transparent position that requires frequent contact with Senior Leadership. Your excellent communications skills and your ability to prioritize numerous tasks simultaneously will serve you well as a focal point of a dynamic, fast-paced business environment. Responsibilities: Within the Incident Management contractor role, you will be responsible for working on the restoration of our Technology services. The role is high energy, high engagement with high awareness of global teams, technologies, and leadership. It provides an exceptional opportunity to obtain a full appreciation, insight and understanding of global systems, operations, and processes across a global enterprise. Ensure the incidents are handled within the service level agreement (SLA) timescales. Ensure that Major Incidents are resolved and closed without undue delay. Ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident management tool. Help the team to coordinate the resolution of high impact Major Incidents to minimize business disruption. Collaborate with the Change Management and Problem Management teams. Maintain effective communication across the board in terms of technical team members and leadership. Collaborate efficiently to ensure that events, alerts, and changes are defined and understood to enable faster response to incidents. Take advantage of every opportunity to communicate relevant information remaining mindful of the audience (eg translates sophisticated/technical issues to meet the audience's competency level); Perform accurate and precise Real Time investigation and triage of Infrastructure alerts. Provisioning user's accounts and custom roles on multiple systems. Work under specific direction of other Project Managers, IT Managers or Program Managers. Interact with internal customers (ie, Product Managers, Project Managers, and Business Analysts, etc.). Work with cross-functional teams, globally, and across cultural boundaries. Hold individual and teams of problem solvers to task on simultaneous technical workstreams with strict, very short deadlines. Apply business impact analysis techniques to evaluate impact of high severity problems and/or potential impact of proposed changes. Assist support teams in translating technical impact to business impact and align on priority based on the realized and potential business impact. Constantly seek clarification and current resolution status and actions plan(s) to ensure accurate and concise communications. Skills: Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience. Experience of data analysis and trending with ability to identify improvements and actions. Demonstrated ability to quickly understand sophisticated systems. Diligent with the ability to follow processes and procedures. Ability to adapt to changes in processes and services. Ability to rapidly absorb and understand complex technical situations. Ability to facilitate conversations with large groups of remote people. Ability to maintain calm during stressful situations. Ability to handle and prioritize and tasks and time efficiently. Find opportunities for improvement within the business processes. Excellent team contributor with excellent people leadership skills. Diplomatic, and able to act in an often-complex business environment. Handle less complex single project, or module of larger project, typically in single functional area.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Sr. Cyber Defense Threat Engineer. Candidate will be responsible for the in-depth analysis and response to security incidents escalated from Tier 1 analysts. This role involves investigating complex security events, identifying potential threats, and implementing measures to mitigate risks. The Tier 2 analyst plays a critical role in maintaining the security posture of the organization by leveraging advanced threat intelligence and incident response techniques. Responsibilities: Monitor security alerts and events from various security tools and technologies. Perform advanced analysis of security logs, network traffic, and endpoint data. Review and respond to security incidents escalated by Tier 1 analysts. Conduct thorough investigations to determine the scope and impact of security incidents. Implement containment, eradication, and recovery measures for confirmed incidents. Document and report findings, actions taken, and lessons learned. Work closely with threat intelligence team to enhance detection and response capabilities. Collaborate with other security team members and IT staff to address security incidents. Provide guidance and support to Tier 1 analysts on complex security issues. Communicate effectively with stakeholders regarding security incidents and mitigation efforts. Participate in post-incident reviews to identify areas for improvement. Stay current with the latest cybersecurity trends, threats, and technologies. Contribute to the development and enhancement of SOC processes and procedures. Qualifications: Proven team player will be working primarily with other staff members, on both long-term projects and rapid response under tight deadlines. Team Leadership experience, taking initiative; providing and following through on solutions across various skillsets. Knowledge and experience implementing controls based on security regulation (eg, NIST Cyber Security Framework) is a plus. Effective and excellent oral and written communication, analytical, judgment and consultation skills. Ability to effectively communicate in both formal and informal review settings with all levels of management. Ability to work with local and remote IT staff/management, vendors and consultants. Ability to work independently and possess strong project management skills. Log analysis and security content development in SIEM solutions (Splunk, IBM QRadar, LogRhythm, etc.). SOAR products such as Splunk SOAR, Cortex XSOAR, FortiSOAR, etc. SOAR playbook development experience is a plus. Endpoint detection and response tools, eg CrowdStrike, SentinelOne, Microsoft Defender, etc. Incident Response playbook development, managing security incident analysis and remediation. Network-based preventative and detective technologies (IDS/IPS, Firewalls, Proxy Servers) Standard technical writing tools including MS Word, Excel, Project and Visio Vulnerability assessment tools (Qualys, Nessus, nmap, etc.). Directory services, LDAP, and their inherent security (Active Directory, CA Directory, Entra ID). Client Server platforms including Sun Solaris, Windows, Linux. Operating system hardening procedures (Solaris, Linux, Windows, etc.) Web Application Firewalls. Cloud based security tools and techniques (AWS, Azure, GCP, etc.) Scripting and development activities to appropriately leverage Application Programing Interfaces (APIs) to optimize integrations between disparate security monitoring and analysis devices. Education and Experience: Bachelor's degree in cybersecurity, computer science, or another related field. Minimum three years of information security experience, preferably in the financial services industry. Hands-on security operations experience including interdisciplinary experience with two or more of the following: Cyber Threat Analysis, Incident Response, Application Security, Operating Systems Security, Networking, Programming languages, Incident Response. Technical experience and comprehensive knowledge of threat actor capabilities, intentions, methodologies, and motives. Familiarity with computer network exploitation and network attack methodologies while maintaining an understanding of the relationship these activities have with the financial services industry and critical infrastructure. Industry knowledge of leading-edge security technologies and methods. Shift work and working in an on-call response capacity is required including availability for 24 x 7 on-call support responsibilities. Previous people/project management experience is a plus. Strongly prefer at least one of the following certifications: CISSP, GCIA, GCIH, CHFI, GCFA, CASP+.

*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Sr. Cyber Defense Threat Engineer. Candidate will be responsible for the in-depth analysis and response to security incidents escalated from Tier 1 analysts. This role involves investigating complex security events, identifying potential threats, and implementing measures to mitigate risks. The Tier 2 analyst plays a critical role in maintaining the security posture of the organization by leveraging advanced threat intelligence and incident response techniques. Responsibilities: Monitor security alerts and events from various security tools and technologies. Perform advanced analysis of security logs, network traffic, and endpoint data. Review and respond to security incidents escalated by Tier 1 analysts. Conduct thorough investigations to determine the scope and impact of security incidents. Implement containment, eradication, and recovery measures for confirmed incidents. Document and report findings, actions taken, and lessons learned. Work closely with threat intelligence team to enhance detection and response capabilities. Collaborate with other security team members and IT staff to address security incidents. Provide guidance and support to Tier 1 analysts on complex security issues. Communicate effectively with stakeholders regarding security incidents and mitigation efforts. Participate in post-incident reviews to identify areas for improvement. Stay current with the latest cybersecurity trends, threats, and technologies. Contribute to the development and enhancement of SOC processes and procedures. Qualifications: Proven team player will be working primarily with other staff members, on both long-term projects and rapid response under tight deadlines. Team Leadership experience, taking initiative; providing and following through on solutions across various skillsets. Knowledge and experience implementing controls based on security regulation (eg, NIST Cyber Security Framework) is a plus. Effective and excellent oral and written communication, analytical, judgment and consultation skills. Ability to effectively communicate in both formal and informal review settings with all levels of management. Ability to work with local and remote IT staff/management, vendors and consultants. Ability to work independently and possess strong project management skills. Log analysis and security content development in SIEM solutions (Splunk, IBM QRadar, LogRhythm, etc.). SOAR products such as Splunk SOAR, Cortex XSOAR, FortiSOAR, etc. SOAR playbook development experience is a plus. Endpoint detection and response tools, eg CrowdStrike, SentinelOne, Microsoft Defender, etc. Incident Response playbook development, managing security incident analysis and remediation. Network-based preventative and detective technologies (IDS/IPS, Firewalls, Proxy Servers) Standard technical writing tools including MS Word, Excel, Project and Visio Vulnerability assessment tools (Qualys, Nessus, nmap, etc.). Directory services, LDAP, and their inherent security (Active Directory, CA Directory, Entra ID). Client Server platforms including Sun Solaris, Windows, Linux. Operating system hardening procedures (Solaris, Linux, Windows, etc.) Web Application Firewalls. Cloud based security tools and techniques (AWS, Azure, GCP, etc.) Scripting and development activities to appropriately leverage Application Programing Interfaces (APIs) to optimize integrations between disparate security monitoring and analysis devices. Education and Experience: Bachelor's degree in cybersecurity, computer science, or another related field. Minimum three years of information security experience, preferably in the financial services industry. Hands-on security operations experience including interdisciplinary experience with two or more of the following: Cyber Threat Analysis, Incident Response, Application Security, Operating Systems Security, Networking, Programming languages, Incident Response. Technical experience and comprehensive knowledge of threat actor capabilities, intentions, methodologies, and motives. Familiarity with computer network exploitation and network attack methodologies while maintaining an understanding of the relationship these activities have with the financial services industry and critical infrastructure. Industry knowledge of leading-edge security technologies and methods. Shift work and working in an on-call response capacity is required including availability for 24 x 7 on-call support responsibilities. Previous people/project management experience is a plus. Strongly prefer at least one of the following certifications: CISSP, GCIA, GCIH, CHFI, GCFA, CASP+.