Role: Techbar Support Engineer
Location: Leiston, UK
Onsite
Inside IR35

Job Description
Job Purpose and primary objectives: Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users.
The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.

Key responsibilities (please specify if the position is an individual one or part of a team): Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
Managing incident queues
Handling calls with Customers, VIP user management
Vendor management
Responding in a timely fashion to reactive or proactive incidents
Recording and documenting incident tickets
Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
Management of Win-10 devices (MMD - Microsoft Managed Devices)
Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
Antivirus Management (Defender/McAfee)
Device movement from one desk to another as per requirement/project requirement.
Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
Help creating any technical project documentation, reporting and manuals
Building & deploying workstations (Laptops/Desktops) with the standard approved image
Providing Tech-Bar support for users queries/technical resolution.
Hardware Asset and CDM Management
IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
Managing the IT kit retirement and moving the device to disposal area.
Printers - providing primary support including replacing consumables.
Active Directory group management, account unlocks and password resets.
Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) and should have car. Major travel will be within the site only to travel from one building to another.
Other responsibilities - Budgets, targets, equipment etc (please specify): Candidate should have full UK driving license and ready to travel

Key Skills/Knowledge/Experience:
Experience to troubleshoot issues on Windows 10 Operating systems.
Knowledge in Installing configuring Starlink satellite network devices
Experience in configuring iPhone/iPad
Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal
Knowledge in new Microsoft Team creation in Teams admin portal
L1 Support knowledge of Application & SharePoint
L1 support troubleshoot office Apps.
Should have effective communications skills
Ability to multitask and time management skills
Should have Customer Service experience
Proven strong written and verbal communication and interpersonal skills.
Self-motivated and willingness to learn
Proven ability to work well with technical and non-technical staff across numerous areas.
Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
Excellent problem solving and Root Cause Analysis skills
Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
Understanding of virtualization and environments ability to understand Intune administration
Knowledge on supporting conference room devices
Knowledge on managing cloud printing
Managing asset inventory.
Desktop support expérience on Microsoft Managed desktop environnent
ITIL certifications or process knowledge
Special working conditions (travel, on call etc): This is 100% onsite role (candidate should ready to work from office location at Leiston every day)
Candidate should be SC Cleared (Mandatory)
Should be ready to work in out of hours (based on Oncall requirement)