Support Engineer: Desktop, Windows 11, Windows 10, Service Desk Our Client is looking for highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Start Date: January 2025 Duration: 51 days (initially) Pay Rate: £150/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £168/day (includes rolled up holiday) IR35 Status: Inside Location: Edinburgh Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using the ticketing system. Collaborate with other teams to implement and improve support processes and knowledge base resources. Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: Proven experience in supporting Windows 11 in a service desk environment. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software Excellent customer communication and interpersonal skills. Strong problem-solving ability, with a methodical and patient approach to technical challenge Familiarity with ITIL processes and service desk tools. Ability to work independently and as part of a team to deliver high-quality support. Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks. Preferred Qualifications: Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+) Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem solving skills To apply for this Support Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
03/01/2025
Project-based
Support Engineer: Desktop, Windows 11, Windows 10, Service Desk Our Client is looking for highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Start Date: January 2025 Duration: 51 days (initially) Pay Rate: £150/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £168/day (includes rolled up holiday) IR35 Status: Inside Location: Edinburgh Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using the ticketing system. Collaborate with other teams to implement and improve support processes and knowledge base resources. Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: Proven experience in supporting Windows 11 in a service desk environment. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software Excellent customer communication and interpersonal skills. Strong problem-solving ability, with a methodical and patient approach to technical challenge Familiarity with ITIL processes and service desk tools. Ability to work independently and as part of a team to deliver high-quality support. Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks. Preferred Qualifications: Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+) Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects. Experience in operationally supporting large, complex technical environment. Methodical and structured in their approach to tasks. Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical and problem solving skills To apply for this Support Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Junior Desktop Analyst (m/f/d) - desktop hardware / desktop software / incidents requests/ German / English Project: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Junior Desktop Analyst (m/f/d). Background: We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication. The perfect candidate: We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace. Tasks & Responsibilities: . Acting as a digital enabler for our business colleagues & functions . Create, resolve and close incidents/service requests within allocated timelines . Support IT hardware life cycle management processes . Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers . Drive the user experience and promote best practice. . Support all standard workplace infrastructure, global/local projects and deployments. . Ensure that knowledge base articles are created and maintained. . Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience. . Proactively addressing and following through process-improvement ideas Must Haves: . 0-2 years of experience in a desktop support or similar IT role . Innovative and proactive problem solver highly accountable, result oriented mindset . Good interpersonal communication skills pairing with empathy . Consultancy skills on digital workplace tools and solutions . Enterprise Application, deployments, consulting and adoption . Passionate and knowledgeable about the digital workplace . Desire to learn . Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals . German and English fluent and B2 writing skills Nice to Have: . Basic understanding of ITIL practices and frameworks. Reference Nr.: 923899TP Role: Junior Desktop Analyst (m/f/d) Industrie: Pharma Workplace: Basel Pensum: 100% Start: 01.02.2025 Duration: 11 Monate Deadline : 08.01.2025 If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
02/01/2025
Project-based
Junior Desktop Analyst (m/f/d) - desktop hardware / desktop software / incidents requests/ German / English Project: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Junior Desktop Analyst (m/f/d). Background: We are seeking technically perceptive candidates with excellent interpersonal skills for the Desktop Analyst position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication. The perfect candidate: We are looking for a junior candidate who either has eg 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace. Tasks & Responsibilities: . Acting as a digital enabler for our business colleagues & functions . Create, resolve and close incidents/service requests within allocated timelines . Support IT hardware life cycle management processes . Provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers . Drive the user experience and promote best practice. . Support all standard workplace infrastructure, global/local projects and deployments. . Ensure that knowledge base articles are created and maintained. . Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience. . Proactively addressing and following through process-improvement ideas Must Haves: . 0-2 years of experience in a desktop support or similar IT role . Innovative and proactive problem solver highly accountable, result oriented mindset . Good interpersonal communication skills pairing with empathy . Consultancy skills on digital workplace tools and solutions . Enterprise Application, deployments, consulting and adoption . Passionate and knowledgeable about the digital workplace . Desire to learn . Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals . German and English fluent and B2 writing skills Nice to Have: . Basic understanding of ITIL practices and frameworks. Reference Nr.: 923899TP Role: Junior Desktop Analyst (m/f/d) Industrie: Pharma Workplace: Basel Pensum: 100% Start: 01.02.2025 Duration: 11 Monate Deadline : 08.01.2025 If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
Service Desk Analyst - Windows 11 Edinburgh - Onsite 5 days a week 3 month contract - Start Date 13th Jan Hours - 14:00 - 22:00 £22.00 - £24.00 per hour We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Key Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using the ticketing system. Collaborate with other teams to implement and improve support processes and knowledge base resources. Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: Proven experience in supporting Windows 11 in a service desk environment. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software. Excellent customer communication and interpersonal skills. Strong problem-solving ability, with a methodical and patient approach to technical challenges. Familiarity with ITIL processes and service desk tools. Ability to work independently and as part of a team to deliver high-quality support. If you are available and interested please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/01/2025
Project-based
Service Desk Analyst - Windows 11 Edinburgh - Onsite 5 days a week 3 month contract - Start Date 13th Jan Hours - 14:00 - 22:00 £22.00 - £24.00 per hour We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Key Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. Maintain accurate records of incidents, resolutions, and updates using the ticketing system. Collaborate with other teams to implement and improve support processes and knowledge base resources. Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: Proven experience in supporting Windows 11 in a service desk environment. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software. Excellent customer communication and interpersonal skills. Strong problem-solving ability, with a methodical and patient approach to technical challenges. Familiarity with ITIL processes and service desk tools. Ability to work independently and as part of a team to deliver high-quality support. If you are available and interested please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
