IT Service Desk Analyst Fixed Term contract until 31st December 2025 Circa £25,000 (Per Annum Pro Rata) Plus Standard Jumar Benefits Location: Warwickshire - hybrid working (2 days a week onsite, rest remote working) Jumar is expanding their Managed Services capability; and we're recruiting for a customer focused IT Service Desk Analyst who is Midlands based. This is a superb opening to join Jumar on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 2 days per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Commercial experience in a 1st line service desk/helpdesk/technical support role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Experience of ServiceNow Demonstrable analytical and problem-solving skills Knowledge of IT on a professional level Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have been placed on both lists for Great places to work & Best workplaces for Well-being and take pride in the work we have put in to creating a positive culture here at Jumar. The salary is crica £25,000 Per Annum, and also come with a Jumar Benefits package (Holiday, Private Medical, Pension etc). If you have proven experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
01/04/2025
IT Service Desk Analyst Fixed Term contract until 31st December 2025 Circa £25,000 (Per Annum Pro Rata) Plus Standard Jumar Benefits Location: Warwickshire - hybrid working (2 days a week onsite, rest remote working) Jumar is expanding their Managed Services capability; and we're recruiting for a customer focused IT Service Desk Analyst who is Midlands based. This is a superb opening to join Jumar on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 2 days per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Commercial experience in a 1st line service desk/helpdesk/technical support role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Experience of ServiceNow Demonstrable analytical and problem-solving skills Knowledge of IT on a professional level Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have been placed on both lists for Great places to work & Best workplaces for Well-being and take pride in the work we have put in to creating a positive culture here at Jumar. The salary is crica £25,000 Per Annum, and also come with a Jumar Benefits package (Holiday, Private Medical, Pension etc). If you have proven experience in the above areas - please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Service Desk Analyst Location: Lancaster Permanent Salary: £26,038 - £29,659 (Grade 5) Closing Date: Tuesday 22nd April Interview Date: Tuesday 6th May Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service. We're looking for a problem-solver passionate about IT and customer service with substantial experience in technical support. Required experience, skills & abilities: In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential) Experience of providing excellent customer service whilst working in a customer service environment. (Essential) Logical and systematic problem solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential) Ability to work in a team towards clearly defined aims and objectives. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Experience of ISS Service Desk systems & processes (Desirable) Experience of working in an IT or AV service environment. (Desirable) Experience of working within an academic environment. (Desirable) Microsoft Office Specialist certification. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
31/03/2025
Full time
Service Desk Analyst Location: Lancaster Permanent Salary: £26,038 - £29,659 (Grade 5) Closing Date: Tuesday 22nd April Interview Date: Tuesday 6th May Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service. We're looking for a problem-solver passionate about IT and customer service with substantial experience in technical support. Required experience, skills & abilities: In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential) Experience of providing excellent customer service whilst working in a customer service environment. (Essential) Logical and systematic problem solving skills. (Essential) Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential) Ability to work in a team towards clearly defined aims and objectives. (Essential) Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential) Experience of ISS Service Desk systems & processes (Desirable) Experience of working in an IT or AV service environment. (Desirable) Experience of working within an academic environment. (Desirable) Microsoft Office Specialist certification. (Desirable) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus-based role. If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages. The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Guidewire Application Support Analyst Permanent Hybrid - 2 days in London £65,000 - £75,000 An Application Support Analyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of applications. The Role: The organisation is a highly successful Lloyd's insurer based in the City of London. You will have prior experience working in supporting insurance-based applications for Guidewire, ideally you will have experience in ClaimCenter. You should also come from a technical background where you are able to interrogate databases and SQL queries as well as managing and escalating tickets in a timely manner. As this role will require interaction with third parties you should have strong written and spoken communication skills being able to relay IT related issues to non-technical people. You should have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes Responsibilities: Responsible for the support & integration of Guidewire application to business estates Identify opportunities and propose integration solutions including batch processing and message queues Manage and provide technical for Guidewire applications in production. Liaise & interact with 3rd party vendors Engage with technical teams and business analysts to achieve and support successful integration Requirements: London Markets or Speciality Insurance experience is required Extensive experience with Guidewire ClaimCenter Deep understanding of ITIL Service Management Experience using Microsoft SQL Applications Support Analyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, Support Analyst,
31/03/2025
Full time
Guidewire Application Support Analyst Permanent Hybrid - 2 days in London £65,000 - £75,000 An Application Support Analyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of applications. The Role: The organisation is a highly successful Lloyd's insurer based in the City of London. You will have prior experience working in supporting insurance-based applications for Guidewire, ideally you will have experience in ClaimCenter. You should also come from a technical background where you are able to interrogate databases and SQL queries as well as managing and escalating tickets in a timely manner. As this role will require interaction with third parties you should have strong written and spoken communication skills being able to relay IT related issues to non-technical people. You should have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes Responsibilities: Responsible for the support & integration of Guidewire application to business estates Identify opportunities and propose integration solutions including batch processing and message queues Manage and provide technical for Guidewire applications in production. Liaise & interact with 3rd party vendors Engage with technical teams and business analysts to achieve and support successful integration Requirements: London Markets or Speciality Insurance experience is required Extensive experience with Guidewire ClaimCenter Deep understanding of ITIL Service Management Experience using Microsoft SQL Applications Support Analyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, Support Analyst,
Customer Success Manager Our client is searching for two Customer Success Managers to help manage and expand their Enterprise and Strategic customer accounts. Customer Success Managers are individual contributors, focused on on-boarding new business accounts and growing the client footprint through advocacy in the form of upsells within enterprise size accounts of more than 2,000 employees and ensuring that customers are successfully leveraging the client solutions across their organization. As a Customer Success Analyst, you will: Help support the management of the companies biggest and best clients across U.K. and Europe Work with clients on digital engagement on the platform and personally help manage renewals Support the customer journey and data strategy for each client and work closely with them to achieve this, providing appropriate project management and tracking. Work with customers to collate, store, analyse and present key data and information. Managing a change combining data, process and people transformational change A hands-on role is required to work with disparate and incomplete data sets manipulating data in Excel Configure the contract smart-on-boarding engine using Regular Expressions to identify and capture key meta data. Help run Business Reviews with clients and be responsible for building strong relationships Manage client strategy and support across the platform, to ensure they are using it to its full capability. Meet clients on-site as much as possible and is requested by the client Work directly with the head of Customer Success Technical Account Team Experience Evidence of project managing implementations with hands-on delivery of key tasks and data analytics. You will ideally have experience analysing large data and presenting this back to clients using tools like Excel or other BI tools, PowerBI and Tableau Knowledge of compute languages, pattern matching and regular expressions is an advantage. A self-starter that can educate yourself using online material and computer-based training You have experience managing customers and developing relationships. You have strong customer-facing experience and regularly meet clients.
31/03/2025
Full time
Customer Success Manager Our client is searching for two Customer Success Managers to help manage and expand their Enterprise and Strategic customer accounts. Customer Success Managers are individual contributors, focused on on-boarding new business accounts and growing the client footprint through advocacy in the form of upsells within enterprise size accounts of more than 2,000 employees and ensuring that customers are successfully leveraging the client solutions across their organization. As a Customer Success Analyst, you will: Help support the management of the companies biggest and best clients across U.K. and Europe Work with clients on digital engagement on the platform and personally help manage renewals Support the customer journey and data strategy for each client and work closely with them to achieve this, providing appropriate project management and tracking. Work with customers to collate, store, analyse and present key data and information. Managing a change combining data, process and people transformational change A hands-on role is required to work with disparate and incomplete data sets manipulating data in Excel Configure the contract smart-on-boarding engine using Regular Expressions to identify and capture key meta data. Help run Business Reviews with clients and be responsible for building strong relationships Manage client strategy and support across the platform, to ensure they are using it to its full capability. Meet clients on-site as much as possible and is requested by the client Work directly with the head of Customer Success Technical Account Team Experience Evidence of project managing implementations with hands-on delivery of key tasks and data analytics. You will ideally have experience analysing large data and presenting this back to clients using tools like Excel or other BI tools, PowerBI and Tableau Knowledge of compute languages, pattern matching and regular expressions is an advantage. A self-starter that can educate yourself using online material and computer-based training You have experience managing customers and developing relationships. You have strong customer-facing experience and regularly meet clients.
