Application Support Analyst

Location: Imperial Way, Watford - Hybrid

Salary: £25,000 - £35,000

About the Role:
We are seeking a proactive and tech-savvy Application Support Analyst to support the implementation, deployment, and ongoing management of digital tools across our project sites. You will play a key role in ensuring teams are equipped to maximize the benefits of digital solutions, providing training, troubleshooting, and continuous improvement feedback.

Key Responsibilities:

• Quickly adapt to and become proficient in our suite of digital tools.
  
• Stay informed about updates, changes, and best practices related to digital tools.
  
• Support the roll-out of tools on new project sites and provide continuous support to live sites.
  
• Train users on digital tools and address daily queries and issues.
  
• Set up and configure tools for deployment across sites.
• Provide hands-on, in-person support through regular site visits.
  
• Troubleshoot and escalate issues when necessary, following established escalation routes.
  
• Identify opportunities for continuous improvement and communicate feedback to management.
  
• Attend meetings with digital tool vendors and account managers, recording key discussions and outcomes.
  
• Promote a positive and collaborative attitude towards digital adoption.
  
• Maintain awareness of ISO 19650 standards and their impact on common data environment (CDE) configuration.

What an Average Day Looks Like:

• Deliver training sessions and user support for digital tools.
  
• Respond promptly to site-specific digital tool issues and queries.
  
• Visit project sites to provide in-person support.
  
• Collaborate with site teams to gather insights for continuous improvement.
  
• Escalate unresolved issues and track their resolution.
  
• Document discussions from vendor and account manager meetings.

Key Skills and Experience:

• Proven experience in supporting and deploying digital tools in a project-based environment.
  
• Strong technical proficiency with digital platforms and tools.
  
• Excellent communication and training skills.
  
• Problem-solving mindset with the ability to escalate effectively.
  
• Proactive and adaptable approach to change.
  
• Knowledge of ISO 19650 standards is desirable.

Why Join Us?

• Opportunity to work with innovative digital tools in a dynamic environment.
  
• Collaborative team culture focused on growth and continuous improvement.
  
• Competitive salary and benefits package.

If you're a tech-savvy professional with a passion for empowering teams through digital solutions, we want to hear from you!

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.