Service Desk Engineer

Job in Edinburgh EH2 1HJ - £21.57 per hour PAYE/£24.18 per hour Umbrella

13/01/25 to 04/04/25

Working hours:

8.00 to 16.00

We have the pleasure of recruiting an IT Support Engineer to work in our office for one of the UK's leading and most recognised IT Service providers. A real British institution and recognised organisation, my client is offering a fantastic contract to work with an IT supplier.

This fantastic opportunity has arisen due to the uplift in workload and working on new projects within the business.

We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team.

The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities:

* Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.

* Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.

* Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.

* Maintain accurate records of incidents, resolutions, and updates using the ticketing system.

* Collaborate with other teams to implement and improve support processes and knowledge-based resources.

* Stay current with Windows 11 updates, best practices, and new features to deliver effective support.

Required Skills and Experience:

* Proven experience of supporting Windows 11 in a service desk environment.

* Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.

* Excellent customer communication and interpersonal skills.

* Strong problem-solving ability, with a methodical and patient approach to technical challenges.

* Familiarity with ITIL processes and service desk tools.

* Ability to work independently and as part of a team to deliver high-quality support.

Preferred Qualifications:

* Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+).

* Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks.

(work schedule Monday to Friday 08:00-16:00 with a 30-min break)

If you're interested in this role, click 'apply now' to forward Nikesh Parmar an up-to-date copy of your CV.

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