Senior Operational Readiness Coordinator

Salary: Open

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• • Bachelor's degree
  • 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
  • 6+ years of experience and knowledge of change management principles, methodologies and tools.
  • Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Requires a broad knowledge of ServiceNow

Responsibilities

• • Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
  • Review release gate acceptance criteria for movement of releases between stages
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Provide input, document requirements and support the design and delivery of training programs.
  • Track and report issues
  • Support change management at the organizational level
  • Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption