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Associate Principal, Operational Readiness - Change Management

SALARY: $138k-$170k base + 15% bonus

LOCATION: CHICAGO, IL

Hybrid 3 days onsite

Looking for an Operational Readiness Coordinator with 7 years release and change management and project management. You will have a broad knowledge of ServiceNow, confirms documentation monitors runbooks and NFRs Non-functional requirements impact analyses assess change readiness stay current on trends and regulations to ensure effectiveness and compliance

The Associate Principal, Operational Readiness Coordinator, will work closely and collaboratively with Development, Technical and Business teams to lead sustainable change processes.

The primary responsibility will be collecting and analysing planned changes for risk and impact across the technology and business domains. This person also reviews the evidence and acceptance criterion collected as part of the release workflow and attests to its completeness.

Primary Duties and Responsibilities:

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the delivery and management of communications.
  • Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
  • Review release gate acceptance criteria for movement of releases between stages
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Provide input, document requirements and support the design and delivery of training programs.
  • Track and report issues
  • Support change management at the organizational level
  • Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption
  • Continually work towards making improvements in the change process
  • Stay current on trends and regulations to ensure effectiveness and compliance
  • Other job-related duties as assigned.

Qualifications:

• 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
• Experience and knowledge of change management principles, methodologies and tools.
• Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to work with a team, ensuring team efficiency
• Requires a broad knowledge of ServiceNow
• Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience.
• Eight or more years of experience in change management.