Network Engineer (Cisco) - MOD DV - Permanent

• Type: Permanent
• Location: Farnborough (4-5 days a week on-site)
• Salary: £45,000 - £65,000 + Company Benefits
• Clearance: Active MOD DV
• Contingency: Must be a sole British national

This is an opportunity to join an exciting SME in the UK Secure Sector, they are looking to add a Network Support Engineer to join one of their technical teams.

As a Network Support Engineer, you will provide support for Cisco network routing, switching and data centre fabric products and services (both hardware and software) and the technologies used to InterconnecT network devices and end systems/hosts. You will collaborate internally and externally with customers, vendors & 3rd parties to troubleshoot & debug issues with customer networks. You will require analytical skills and technical knowledge to solve complex product and network problems. Effectively utilise lab setups to recreate and solve problems and support various customers and their networks.

Key Responsibilities

• Customer Engagement: Lead the delivery of services, foster strong relationships with customer operational teams, and coordinate incident management and resolution.
• Problem Resolution: Act as a focal point for resolving complex customer problems, leveraging Cisco technologies across Security, Unified Collaboration, and Data Centre solutions.
• Incident Management: Diagnose, troubleshoot, and resolve technical incidents related to Cisco products, services, and solutions.
• Testing and Compatibility: Build or utilise test environments to resolve complex problems and compatibility issues.
• Knowledge Sharing: Develop and deliver knowledge transfer materials and problem resolution documentation for customers and team members.
• Incident Documentation: Maintain accurate records in incident and knowledge management systems and ensure adherence to case management guidelines.
• Communication: Provide clear and effective communication with customers and Networkology stakeholders regarding the status and progress of service requests.

Skills

• Certification: CCNA/CCNP
• Technical Expertise: Strong knowledge of Cisco solutions, particularly in one or more of the following: Security, Unified Collaboration, Data Centre
• Problem-Solving Skills: Proven ability to diagnose, troubleshoot, and resolve complex technical issues.
• Communication Skills: Strong verbal and written communication skills for customer and stakeholder interactions.
• Customer Focus: Experience in building and maintaining positive customer relationships.
• Documentation: Proficiency in maintaining detailed and accurate incident documentation