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As a Senior Technical Business Analyst, you will be a critical part of the Diabetes EMEA Transformation Program, providing key support to Product Owners and customer owners for efficient decision-making. By clearly defining the behavior of the solution, you ensure the team has enough understanding and confidence that they know enough, and the solution is technically feasible to be able to build the best solution. As part of the product team WeCare App, you will be accountable for creating a valuable, useful increment every iteration.

This role emphasizes seniority, requiring extensive experience and leadership in driving technical business analysis within Salesforce and OutSystems environments specifically tailored for the medical business area.

Support Product and Customer Owners:

• Define end-to-end business requirements, customer needs, and impact.
• Collaborate with all necessary functions to refine and plan high-level business requirements.
• Create and clearly communicate Product Backlog items.
• Support the Product Owner in ordering the Product Backlog items and ensure transparency, visibility, and understanding.
• Refine Backlog items together with the team and it, by breaking them down into smaller, precise items with detailed descriptions, order, and size.
• Conduct functional testing of the product throughout the development process (during the sprint).
• Support the Product Owner during UAT and follow up on defects before and after go-live.

Alignment and Collaboration:

• Organize alignment between OU, IT, regions, and functions to define end-to-end requirements.
• Possess significant business acumen to understand end-to-end impact and determine all stakeholders.
• Collaborate closely with the Product Owner and regional deployment manager to identify and manage GTM strategies.

The Senior Technical Business Analyst must possess:

Salesforce Expertise:

• Strong knowledge and hands-on experience with Salesforce development and integration.
• Ability to design use cases and diagrams to support the design of software solutions on the Salesforce platform.
• Proficient in using Salesforce tools and functionalities to enhance business processes.

IT and Technical Skills:

• Solid understanding of software development processes, including agile methodologies.
• Experience with technical documentation and requirements analysis.
• Familiarity with IT infrastructure and systems integration.

• Bachelor's degree in a relevant field.
• Minimum of 5 years of experience in business requirements, ideally in a consumer environment.
• Experience working in a multi-stakeholder, multi-country environment.
• Strong experience in a multinational environment.
• Fluent in English.
• Experience defining and refining solution behavior incrementally, gathering feedback from stakeholders and/or end-sers.
• Strong organizational and time management skills.
• Experience with working in a cross-functional product team that strives to deliver value sooner.
• Flexibility to handle multiple and changing priorities.
• Candid, ethical, patient, and customer focused.
• Self-motivated and able to work with minimal supervision.
• Outstanding communication and interpersonal skills; a team player able to collaborate across different functions within a complex Matrix organization.
• Experience using JIRA/Confluence is a plus.
• Knowledge of the diabetes medical device industry or pharma is a plus.
• Experience in Medical Devices, Healthcare, or Life Sciences industries is a plus.