24 joburi disponibile

Desktop Support Engineer (Security Cleared, SC) Location: Huntington 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Huntington. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Engineer (Security Cleared, SC) Location: Yeovilton 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Yeovilton. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Engineer (Security Cleared, SC) Location: Wolverhampton 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Wolverhampton. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Engineer (Security Cleared, SC) Location: Portsmouth 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Portsmouth. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Engineer (Security Cleared, SC) Location: Carterton 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Carterton . The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Engineer (Security Cleared) Location: Plymouth 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Plymouth. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Service Desk Engineer Job in Edinburgh EH2 1HJ - £21.57 per hour PAYE/£24.18 per hour Umbrella 13/01/25 to 04/04/25 Working hours: 8.00 to 16.00 We have the pleasure of recruiting an IT Support Engineer to work in our office for one of the UK's leading and most recognised IT Service providers. A real British institution and recognised organisation, my client is offering a fantastic contract to work with an IT supplier. This fantastic opportunity has arisen due to the uplift in workload and working on new projects within the business. We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment. Key Responsibilities: * Serve as the primary point of contact for customers requiring technical support for Windows 11 devices. * Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary. * Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided. * Maintain accurate records of incidents, resolutions, and updates using the ticketing system. * Collaborate with other teams to implement and improve support processes and knowledge-based resources. * Stay current with Windows 11 updates, best practices, and new features to deliver effective support. Required Skills and Experience: * Proven experience of supporting Windows 11 in a service desk environment. * Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software. * Excellent customer communication and interpersonal skills. * Strong problem-solving ability, with a methodical and patient approach to technical challenges. * Familiarity with ITIL processes and service desk tools. * Ability to work independently and as part of a team to deliver high-quality support. Preferred Qualifications: * Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+). * Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks. (work schedule Monday to Friday 08:00-16:00 with a 30-min break) If you're interested in this role, click 'apply now' to forward Nikesh Parmar an up-to-date copy of your CV. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Field Service Technician £18.51 per hour 2-month contract from March Bristol, Hybrid Summary of Responsibilities: As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and performing hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed. * Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements. * Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader. Essential Requirements: * Security Clearance: Must have or be able to obtain SC clearance. * Nationality: Must be a UK National with a UK passport. * Availability: Must join the out-of-hours (OOH) rota and standby. * Driving Licence: Must have a full, clean driving licence. * Experience: Minimum of 2 years' experience in a PC field service or PC field workshop environment. * Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs. *Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support. This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Support Engineer (SC Cleared) Our client, a leading global supplier for IT services, requires Desktop Support Engineers with valid UK SC Clearance to be based at their client's office in Bridgwater (Somerset), UK. This is a fully office-based role. This is a 6+ month temporary contract to start ASAP. Day rate: Competitive Market rate Key Responsibilities Front line user facing role which includes troubleshooting multiple issues You will have a demonstrable background in a safety critical/high security/high quality industrial environment Lead, oversee and update assigned support service requests, incident, change and problem records Handle daily technical support activities on desktop support, data network and server management Grow clients and communicate to Account Manager by determining new opportunities Providing the breakfix support for Desktop, laptops and other components Setup desktop computers and peripherals and test network connections Install and test desktop software applications and Internet browsers Test computers to ensure proper functioning of computer systems Support the mobile devices for registering in BES or Intune environment Train end users on usage of computer hardware and software Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram Develop and manage effective professional working relationships with contractor personnel, co-workers and clients Adhere to policies as per corporate manuals and directives Extend computer support for systems software and hardware Setup computers and install software for various applications and programs Interact with staff on desktop problems and their resolution Network and connect computers within organization to better communication Maintain computer peripheral devices like printers and resolve associated problems Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite Maintain the devices inside the datacentres and resolve associated problems Key Requirements Should have experience of 3+ years Prior experience in Desktop support and executive support Excellent knowledge on computer hardware Good knowledge on Desktop Operating systems Basic knowledge on network management Basic Knowledge on Active Directory Sound Knowledge on Software deployment through various tools Sound knowledge on Application packaging, deployment and troubleshooting Possess strong troubleshooting, reasoning and problem-solving skills Possess strong experience in handling issues in Windows OS Constantly seeks to improve technical knowledge and research new product capabilities Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis Possess excellent communication and interpersonal skills Participate when needed, the project meetings with the customer Experience in troubleshooting and fixing audio video equipment SC Cleared - Essential Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

Our client is an international IT service provider who requires multiple IT Field Support Engineers to support one of their key customers that covers sites throughout the UK. START: 17/03/2025 END DATE: 31/05/2025 (POSSIBILITY TO EXTEND) CLEARANCE: SC - POSSIBILITY TO SPONSOR RATE: £18.51 PER HOUR (7.5 HOURS PER DAY) LOCATIONS: BRISTOL, HAMPSHIRE, YEOVIL, WOLVERHAMPTON, LINCOLN WILTSHIRE, OXFORDSHIRE, BUCKINGHAMSHIRE, LONDON, NORTHERN IRELAND Summary of responsibilities * Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with service/potential service improvements to their Team Leader * Follow any agreed processes and procedures either from the Authority (site regulations etc) Essentials: - Must join the OOH rota and standby - Must have a full clean driving licence * 2 year+ experience in a PC field service environment or PC field Workshop environment * Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Support Field Engineer | Hardware, Software, Windows, HP, Dell, Microsoft, Installation, Break/fix | SC Clearance: Must have Active SC Clearance to be considered for this position at this time The role: We are currently working with a a leading global technology consultancy who are embarking on an exciting Defence project in 2025. They are looking for 15 IT Engineers to work across various sites in the UK, focusing on Hardware and Software support. Key Information: Duration: 3 months initially - very highly likely extensions. Pay: £18.51 per hour Inside IR35 (Umbrella) Location: On site in one of 11 different locations: London, High Wycombe, Portsmouth, Bristol, Yeovil, Plymouth, Wolverhampton, Carterton, Lisburn, Tidworth, Lincoln - which ever one is closest for you! Start Date: Feb/March 2025 ideally The Key Requirements: Full clean drivers license. 1st and 2nd line IT Support experience - Desktop Support, Field Engineering, Installation, 2nd Line, Hardware roles etc 2+ years experience in a field service or workshop environment. HP and Dell accreditation's Experience troubleshooting and fixing hardware and some software faults within Dell, HP, Windows/Microsoft environment. Hardware Installation. SC Clearance is essential Responsibilities: Respond to all Incidents and requests as required. Diagnose and Fix hardware faults and basic software faults. Adhere to agreed SLAs and KPIs. Meet and exceed customer needs and expectations. Accurate use of ticketing system Collaboration and teamwork within the IT team to provide the best possible service. If you have SC clearance and meet the above requirements, we'd love to hear from you! People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Field Service/Tech Engineer - SC Cleared We are on the lookout for multiple Desktop Support Technician's to support onsite ticket management for multiple locations. You will be working in a fast paced environment, requiring continuous support and taking steps to improving service support. Experience: 2+ Year's Field Service Environment Experience Troubleshooting and repairing PC's and Laptops Technical updates Service Maintenance Liaise and Arrange Parts for technical equipment Manage active and potential service issues Contract Details: £140 - £150 Per Day (Inside IR35) Onsite 3- 6 months Contract (Likely to Extend) Active SC Clearance Required Multiple locations across the UK, these can be discussed following application. Please apply for immediate consideration.

We are recruitng for SC Engineers on contract to work for Government organisation in Bristol. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Essentials Must have SC clearance/or be able to gain this, UK National with a UK passport Must join the OOH rota and standby, must have a full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training

End User Compute Engineer York- Hybrid Permanent The role delivers ongoing operational business requirements in the following areas: * Day to day operational performance of the End user estate to agreed SLAs and KPIs. * Changes to the End user estate to meet ongoing business demands. * Delivering continuous service improvement * Emergency response to critical incidents. Operational performance * Ensure effective operation of the End user estate, including but not limited to: o Front End equipment builds and security hardening. o Hardware selection and validation for user personas. o All Desktop applications specifically including O365 and associated applications. o Application and OS life cycle management. o Patching, specifically Intune, Autopilot, MDM, and OS Patching. o Vulnerability Management. o Print Services. o Facilities, physical security services and supporting platforms. * Make sure operational service are delivered to agreed SLAs, where service does not meet these standards, put in place remedial action to correct. * Ensure the End user estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs.

Desktop Engineer: Tech Bar, Windows 10, Windows 11, Laptop, Desktop, Builds Our Global Enterprise client is seeking a Tech Bar Engineer to work with their engineering team on rota basis. Start Date: Jan 2025 Duration: 120 days (initially) Pay Rate: £110.43/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £ 123.76/day (includes rolled up holiday) IR35 Status: Inside Location: Worcester Technical Skills: Assistance with IT related queries & general basic enquiries Assist users logging into and logging tickets within service Now Complete administration within Service Now (log/update and close tickets) To look up and check progress of IT support calls if requested Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock Device rebuilds and ensure compliant before re-issue (configured with latest windows updates) Install & troubleshoot software Office 365 suite knowledge for troubleshooting Basic Use of Active Directory - EG: PW resets, Bit locker recovery Basic use of SCCM Basic use of Nexthink NHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi factor authentication) Troubleshoot/fix MFA issues Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix Spare stock management Loan stock management Liaise with other internal teams and NHS Acute Trust staff for application support and password resets Basic Mobile phone support Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables Experience in operationally supporting large, complex technical environment Strong communication and interpersonal skills Capability to organise and prioritise tasks Strong interpersonal skills to establish/maintain relationships and interact with team members Strong organisation and time management skills Strong analytical, problem solving and troubleshooting skills To apply for this Desktop Engineer contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

IT Infrastructure Engineers. Cumbria work sites. £53.600 PACKAGE 4 days on 6 days off Must have SC level clearance or higher The service provided by the team is 24/7 365 days a year. There are 5 shift teams that work on a shift-based rota system which comprises of 4 (day or night) 12.5 hour shifts, followed by 6 days off. The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers management tools to determine root cause and resolve technical problems. Technical Skills - Desktop Support: Laptop, Desktop, Printer, MS Office 2016, Windows 10 - Datacentre: Switches, Routers, storage, Firewalls, SQL server 2014/16 - Security: McAfee Suite, Bitdefender, Cisco Tripwire - Administration: ServiceNow, SQL Management Studio, CA suite Must Haves: - Must have SC level clearance or higher - Must be able to commute to West Cumbria - Must have excellent communication skills Please feel free to apply if you meet the criteria.

Our Technology and Network Services divisions provides a range of software, consultancy and managed services to SME and large enterprise clients from across the public and private sector. With our experience and understanding of big data analytics, systems integration, secure cloud and IT networks, we help clients improve operational processes, gain greater insight into their business and reduce costs. CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities Responsibilities: Operate and manage Tricaster systems for live streaming and recording. Set up, operate, and troubleshoot audio/video desks for various events and productions. Edit and produce video content using Adobe Premiere Pro. Ensure high-quality audio-visual output for live events, webinars, and recorded content. Collaborate with the production team to plan and execute AV projects. Maintain and manage AV equipment, ensuring it is in good working condition. Provide technical support for AV-related issues during events and productions. Stay updated with the latest AV technologies and industry trends. Requirements: Proven experience as an AV Specialist or similar role. Proficiency in operating Tricaster systems. Strong knowledge of audio/video desks and their operation. Advanced skills in Adobe Premiere Pro for video editing. Excellent understanding of AV technologies and equipment. Strong problem-solving skills and attention to detail. Ability to work under pressure and meet tight deadlines. Good communication and teamwork skills. Flexibility to work evenings and weekends as required. Experience with Microsoft Teams Live/Town Halls/Webinars, running remote calls to high volume attendees Preferred Qualifications: Certification in AV technology or related field. Experience with other video editing software and AV tools. Knowledge of live streaming platforms and technologies. Training CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field. Rewards and Benefits In return you will be awarded with a competitive salary, excellent benefits and the opportunity to develop your career and skills within a growing company. Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will; Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.

Customer Support Manager Leeds - Hybrid Up to £40,000 Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform. Alongside leading a team of technical support specialists, you will champion the rebranding efforts in this space, driving continuous improvement, and developing innovative processes to boost efficiency and customer satisfaction. Key Responsibilities: Own and champion the customer experience/support domain Lead and manage a team of technical support engineers, providing guidance and support to ensure high-quality service delivery. Drive the implementation and evolution of customer tools, enabling self-service options for customers. Understand customer challenges, identify trends in support issues, and proactively offer solutions to prevent recurring problems. Oversee service desk operations, ensuring timely response and resolution of customer support tickets. Foster a culture of continuous improvement and customer-centricity within the technical support team. Key Requirements: Proven success in leading technical support teams as an experienced customer support manager. Strong experience with trend analysis. Excellent leadership and communication skills. Proven experience with Jira Service Management. Proficiency in ITIL processes and best practices, with hands-on experience in service desk management preferred. Proven experience in customer-facing roles, with a strong ability to deliver exceptional customer service. Strong problem-solving skills with an initiative for improvement.