We are seeking a dedicated IT Support Engineer to join our team. This role involves providing comprehensive IT support and customer service.

Job Title: IT Support Engineer

Location: Worcester, WR5 1DD

Start Date: 2nd January 2025

End Date: 30th June 2025

Day Rate: £145

Key responsibilities include:

• Experience with Windows 10 and 11 is essential.
• Staffing the Tech Bar from 07:45 to 17:00, with flexibility to work on a rota covering early and late shifts.
• Assisting with IT-related queries and general basic enquiries.
• Helping users log into and manage tickets within Service Now.
• Performing hardware diagnostics and managing warranty issues.
• Rebuilding devices and ensuring compliance with the latest Windows updates.
• Installing and troubleshooting software, including Office 365.
• Basic use of Active Directory, SCCM, and Nexthink.
• Managing email administration tasks.
• Troubleshooting and fixing MFA issues.
• Educating users on logins, mail, MS Teams, Outlook, Cisco VPN, and Citrix.
• Managing spare and loan stock.
• Liaising with internal teams for application support and password resets.
• Providing basic mobile phone support.
• Conducting regular visits to key departments to check for IT issues and perform quick fixes.
• Managing digital dictation tasks, including creating user accounts and configuring dictation devices.

Additional Comments:

• Full on-site training will be provided.
• The start date is fixed at 2nd January 2025.

Candidate Requirements: We are looking for candidates who are approachable, possess excellent customer service skills, and can work under pressure. The role involves visiting various departments, which can be challenging. Candidates must be comfortable with this aspect of the job.

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