Project Recruit
Leiston, Suffolk
03/12/2024
Project-based
Desktop Support Engineer Our client, a leading global supplier for IT services, requires Desktop Support Engineer with valid UK SC Clearance to be based at their client's office in Leiston, UK. This is a fully onsite role. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate Role Description Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity Implementation and maintenance of IT Infrastructure to meet the operation and project need Key Responsibilities Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones Managing incident queues Handling calls with Customers, VIP user management Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD - Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement Unpacking and repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection Help creating any technical project documentation, reporting and manuals Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution Hardware Asset and CDM Management IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup Managing the IT kit retirement and moving the device to disposal area Printers - providing primary support including replacing consumables Active Directory group management, account unlocks and password resets Key Requirements Experience to troubleshoot issues on Windows 10 Operating systems Knowledge in Installing configuring Starlink satellite network devices Experience in configuring iPhone/iPad Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal Knowledge in new Microsoft Team creation in Teams admin portal L1 Support knowledge of Application & SharePoint L1 support troubleshoot office Apps Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory Desktop support expérience on Microsoft Managed desktop environnent ITIL certifications or process knowledge Excellent problem solving and Root Cause Analysis skills Proficiency in understanding, analysing and defining corrective actions any tickets raised by users Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills Self-motivated and willingness to learn Proven ability to work well with technical and non-technical staff across numerous areas Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution Special working conditions This is 100% onsite role (candidate should ready to work from office location at Leiston every day) Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location Candidate should be BPSS/SC Cleared (Mandatory) Should be ready to work in out of hours (based on project requirement) Person Specification I NFORMING Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner. PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer. TECHNICAL LEARNING Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc. KEY RELATIONSHIPS & CONTACTS With Client Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis. With Line Manager/Senior Stakeholders Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points. With Offshore Teams Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required. With Peers Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved. With Others Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
