Content Designer

Salary: £41,800 to £52,200

Location:Leeds Only (Hybrid)

Are you interested in helping FCA products and services meet the needs of people in firms, consumers & staff?

The team/department
As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation. In Intelligence and Digital, a subdivision of DTI, we believe in doing things differently.
We are committed to growing the maturity and impact of user-centred ways of working as we design and deliver products and services for FCA staff, firms and consumers nationally. It is an exciting time to join our growing DTI community of user-centred design (UCD) specialists, help shape and deliver the building blocks for excellence and deliver impactful work in our exemplar programmes.

What you will be doing (the role)
As a Content Designer at the FCA you will work within a specialist UCD team to help increase the maturity of UCD across the organisation.
You will work alongside more experienced content designers on emerging multidisciplinary digital product teams to design new products and services that help our users achieve their goals

Responsibilities also include:
* Design content to meet user needs, making complex language and processes easy to understand
* Put accessibility and inclusion at the heart of your content design decisions, helping create products that work for our diverse range of users
* Help your project colleagues understand the value of content design
* Consider how content design can help improve people's engagement with our products (metrics include more people using the products, fewer people dropping out before they get what they need, and an improvement in the quality of data we collect)
* Use and contribute to style guides and content patterns in the FCA Design System
* Be an active member of the FCA content community and contribute to initiatives to increase maturity within the profession

What you will get from the role
It is an exciting time to join our community of UCD specialists - you will:
* Deliver impactful work in programmes that help consumers avoid financial harm and ensure fair financial markets
* Help FCA products and services meet the needs of people in firms, consumers and FCA staff alike
* Benefit from a vibrant and positive community of practice, making a difference to the maturity of user-centredness

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:
* 25 days holiday per year plus bank holidays
* Private healthcare with Bupa
* A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
* Life assurance of eight times your basic salary
* Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in our Leeds office.

The skills and experience you will have

Minimum
We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.
* Experience working as a content designer within any of the following types of organisations or sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)
* Experience working in a project/programme environment involving digital transformation and business changes

Essential
* An understanding of language and human behaviour, which you use to communicate complex information in a straightforward and accessible way
* An understanding of user-centred design ways of working and how content design integrates with other roles to achieve successful outcomes
* The ability to use quantitative and qualitative data about users to inform content design decisions
* Experience writing, editing and publishing digital content, and using content management systems to publish content
* An understanding of different prototyping techniques, from paper sketches to coded prototypes, and when to use them
* The ability to identify key stakeholders and understand their needs, and the importance of managing relationships with them

About the FCA
The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our associate role.

Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking.

We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.