Job Title: School-Based IT Technician Overview: We are seeking a proactive and customer-focused IT professional to provide on-site technical support across school environments. The role involves scheduled and ad-hoc visits to resolve technical issues, maintain IT systems, and support teaching staff with technology. This position is ideal for someone with strong IT troubleshooting skills and a commitment to exceptional customer service. Key Responsibilities: Serve as the in-house IT technician for multiple schools, addressing technical issues and providing tailored advice. Own and resolve issues efficiently, ensuring clear communication and client satisfaction. Maintain accurate documentation of school IT infrastructure, updates, and support activities. Provide first-line support and escalate server issues as needed. Install and configure hardware, software, and peripherals, adhering to licensing and security standards. Manage school networks, including backups, user accounts, and antivirus updates. Offer guidance on web filtering, email filtering, and Firewall setups. Support teaching staff in using IT equipment and ensure adherence to school policies. Maintain and monitor IT assets, ensuring systems remain functional and secure. Liaise with senior management and feedback opportunities for service improvements or upgrades. Essential Skills: IT troubleshooting and support experience. Proficiency in Microsoft Windows and Office applications. Knowledge of Active Directory, Group Policy, and basic networking (LAN/WAN, DHCP, DNS). Familiarity with filtering, safeguarding software, and mobile devices (iOS/Android). Experience with Microsoft Windows Servers and networking technologies (Cisco, D-Link). Strong communication, organizational, and time management skills. Desirable Skills: Windows Server administration, SQL maintenance, and VMware/Hyper-V knowledge. Experience with Cisco Meraki, WatchGuard, and Veeam. Requirements: Full UK driving license. Enhanced DBS certification.
13/11/2024
Project-based
Job Title: School-Based IT Technician Overview: We are seeking a proactive and customer-focused IT professional to provide on-site technical support across school environments. The role involves scheduled and ad-hoc visits to resolve technical issues, maintain IT systems, and support teaching staff with technology. This position is ideal for someone with strong IT troubleshooting skills and a commitment to exceptional customer service. Key Responsibilities: Serve as the in-house IT technician for multiple schools, addressing technical issues and providing tailored advice. Own and resolve issues efficiently, ensuring clear communication and client satisfaction. Maintain accurate documentation of school IT infrastructure, updates, and support activities. Provide first-line support and escalate server issues as needed. Install and configure hardware, software, and peripherals, adhering to licensing and security standards. Manage school networks, including backups, user accounts, and antivirus updates. Offer guidance on web filtering, email filtering, and Firewall setups. Support teaching staff in using IT equipment and ensure adherence to school policies. Maintain and monitor IT assets, ensuring systems remain functional and secure. Liaise with senior management and feedback opportunities for service improvements or upgrades. Essential Skills: IT troubleshooting and support experience. Proficiency in Microsoft Windows and Office applications. Knowledge of Active Directory, Group Policy, and basic networking (LAN/WAN, DHCP, DNS). Familiarity with filtering, safeguarding software, and mobile devices (iOS/Android). Experience with Microsoft Windows Servers and networking technologies (Cisco, D-Link). Strong communication, organizational, and time management skills. Desirable Skills: Windows Server administration, SQL maintenance, and VMware/Hyper-V knowledge. Experience with Cisco Meraki, WatchGuard, and Veeam. Requirements: Full UK driving license. Enhanced DBS certification.
Subject - Senior Technical Support Engineer - Hands on Lab Equipment - Devon Job Title: Senior Technical Support Engineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location: Paignton The Client: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role: Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Senior Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
11/11/2024
Full time
Subject - Senior Technical Support Engineer - Hands on Lab Equipment - Devon Job Title: Senior Technical Support Engineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location: Paignton The Client: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role: Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Senior Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Senior Ruby Developer Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace, and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry's norm of supplier dependency. We don't only build and deliver solutions - we train and up-skill our customer's teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation. We are Techies, chefs, wannabe sportsmen, coders, mothers, fathers, readers, superheroes, bookworms. What you'll be working towards We are currently looking to engage with a Technical Lead with experience within the public sector. About You The role will require an excellent communicator. Responsibilities: Lead the architecture, development, and deployment of Ruby applications. Provide technical guidance and mentorship to a team of engineers, helping them solve complex technical issues and advance their skills. Collaborate with cross-functional teams (product, design, QA) to align technical solutions with business goals. Drive best practices in code quality, testing, and deployment. Our Values Connection, Pace, Curiosity, Courage, Openness. Our culture is innovative, fast-paced, inclusive, and fun. We work with a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, they're an integral part of who are. Why Tecknuovo? You'll be joining a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, you'll be an integral part of who we are. We partner with the best people, so looking after them is important to us. Here are some of the perks you'll enjoy as an associate: Tech-agnostic projects Working with major UK organisations like HMRC, Virgin Media, British Council and Thames Water Monthly Teck Talks focusing on the latest and greatest in tech Flexible working The chance to work from our fantastic Tecknuovo HQ whenever you want IR35 compliant - we pay for QDOS, QDOS follow-ups and your background check
08/11/2024
Project-based
Senior Ruby Developer Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace, and ensure Zero Dependency on us at the end of each project. Our mission is to challenge our industry's norm of supplier dependency. We don't only build and deliver solutions - we train and up-skill our customer's teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation. We are Techies, chefs, wannabe sportsmen, coders, mothers, fathers, readers, superheroes, bookworms. What you'll be working towards We are currently looking to engage with a Technical Lead with experience within the public sector. About You The role will require an excellent communicator. Responsibilities: Lead the architecture, development, and deployment of Ruby applications. Provide technical guidance and mentorship to a team of engineers, helping them solve complex technical issues and advance their skills. Collaborate with cross-functional teams (product, design, QA) to align technical solutions with business goals. Drive best practices in code quality, testing, and deployment. Our Values Connection, Pace, Curiosity, Courage, Openness. Our culture is innovative, fast-paced, inclusive, and fun. We work with a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, they're an integral part of who are. Why Tecknuovo? You'll be joining a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, you'll be an integral part of who we are. We partner with the best people, so looking after them is important to us. Here are some of the perks you'll enjoy as an associate: Tech-agnostic projects Working with major UK organisations like HMRC, Virgin Media, British Council and Thames Water Monthly Teck Talks focusing on the latest and greatest in tech Flexible working The chance to work from our fantastic Tecknuovo HQ whenever you want IR35 compliant - we pay for QDOS, QDOS follow-ups and your background check
