Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Shared Services Optimisation Manager for an initial 18 month fixed term contract on a salary of £52,000-£58,000/annum. This role will be hybrid working with 2/3 days on site in Glasgow.

Responsibilities:

- Lead the development and implementation of management strategy, project, initiatives, and overall delivery plan for the continuous improvement of CFO portfolio work streams.
- Create, implement, and maintain a continual process improvement framework and governance plan across the shared service function in line with departmental objectives.
- Manage the development of existing processes and performance to ensure efficient and effective design of work streams and related controls.
- Identify the requirements, justify, and manage key initiatives to ensure Shared Service process Sustainability, Reliability and Continuous Improvement, in order to meet strategic objectives.
- Own the efficient and effective process improvement of organisation's system of relevant Shared Services procedures.
- Responsible for providing expert, professional support, and guidance on Shared Services matters, making recommendations on strategic and policy matters, where appropriate.
- Overall responsibility in the provision of subject matter expertise to business stakeholders to facilitate the resolution of departmental issues and streamline cross functional processes.
- Manage the re-evaluation of Shared Services processes, as part of a big picture, and work in an agile manner to address emerging requirements, as applicable.
- Manage the development of process improvement solutions to business problems, using data analysis, and optimisation tools to support strategic process improvement plans.
- Develop, implement, and maintain a governance framework to support process and project management continuity and consistency.
- Responsible for providing Management's response to audit findings and ensure compliance with established internal control procedures.
- Execute the management and co-ordination of impact assessments which will involve understanding, influencing, and coaching a range of colleagues at all levels, to identify significant changes required between the current and future state processes and analysing information.
- Manage the creation of actionable deliverables for Shared Services continuous improvement across the CFO Portfolio.
- Represent Shared Services and work in cross-portfolio collaboration for continuous improvement and best practice process alignment.
- Will be responsible for managing and assessing risk within all areas of managerial/supervisory responsibility.
- May be required to undertake additional duties that are consistent with the level and grading of the role.

Essential Skills:

- Educated to Degree level OR significant experience of operating within an optimisation role in a complex operational environment.
- Ability to follow strict guidelines and established procedures ensuring accuracy in completing tasks.
- A visible commitment to quality processes and the ability, to drive efficiency projects to successful conclusions.
- Proven experience in process mapping and development.
- Knowledge of project management methodology.
- Excellent leadership, communication, prioritisation and organisation skills.
- Experience of working with internal/external stakeholders.
- Knowledge of data protection legislation requirements.
- Understanding of equality and diversity and legislative requirements in relation to service delivery.
- Demonstrates competency and flexibility in their approach to stakeholder management.
- Demonstrates competency in their ability to effectively run meetings and share and promote company information and strategies.
- Demonstrable written and verbal communication skills.
- PC literacy and software usage including Word and Excel.
- Leadership qualities and ability to influence.
- "Can do" mentality.
- Tenacious proactive approach to workload.
- Analytical problem solver.
- Strong stakeholder relationship management.
- Transparent and articulate communication skills.
- Process driven mentality with customer centric/focused attitude.
- Innovative adaptable self-starter.
- Experienced in Change Management.
- Experienced in Process optimisation tools and techniques.
- Able to demonstrate sound judgement and effective supervisory skills.
- Able to work with an agile approach.
- Complete all annual and mandatory training required for the role.
- Complete all CPD requirements to maintain registration and membership obligations associated with Professional Qualifications held, pertinent to role.

If you would like to hear more about this opportunity please get in touch.