Infrastructure Analyst

Liverpool or Manchester/Hybrid

£45K + Great Benefits

An Infrastructure Analyst is required for an established legal firm who have offices in both Liverpool and Manchester. The successful candidate will report to the Infrastructure Service Delivery Manager. The Infrastructure team are currently working with some of the latest technologies in the market, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, the successful candidate will also closely align with the enterprise architect, project management office and service desk teams.

Key responsibilities:

• Work closely with the Service Delivery Manager - Infrastructure to develop and maintain the Operational Infrastructure across their UK and International Offices.
• Support Project Managers giving technical guidance to enable the smooth implementation of Services and Products into the Architecture through the Project life cycle RFP through to BAU Support.
• Act as a point of escalation to Infrastructure Analysts and support them in identifying, troubleshooting, and resolving complex issues.
• Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing.
• Create and maintain systems design and configuration documentation, including creating and maintaining test plans and recovery methods of all systems.
• Keep up to date on infrastructure and security trends and developments.

Essential

• A strong understanding of VMware management and maintenance.
• A strong understanding of Microsoft Azure including Entra and application configuration.
• A strong understanding of Microsoft Server technologies and associated services, including Server 2016, 2019 and 2022.
• A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration.
• An understanding of Disaster Recovery and High Availability technologies.
• Microsoft Active Directory, DHCP, DNS, Sites/Services, and native replication technologies.
• Windows file services including DFSR.
• A strong understanding of applications, HA technologies and how to make applications highly available for BC/DR purposes. While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server Back End configuration is essential.
• A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance.
• A good understanding of telephony and phone systems, including SIP trunking and routing.

Desirable

• ITIL v3 Foundation
• Microsoft Certified: AZ-900, Microsoft Certified: AZ-104,Microsoft Certified: AZ-700
• Office 365 - Exchange online/Teams/Intune
• Microsoft Single Sign on (Native Azure/SAML) and Multi-Factor Authentication
• Microsoft Azure, including deploying and managing of Azure virtual machines
• Mimecast
• VMWare VSAN
• Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint.
• An interest in Cyber/Information security
• iManage10/Cloud/Share
• Remote Desktop Services
• Any prior experience with FortiGate Firewalls
• Aderant
• BigHand