Entry-level Salesforce Technical Support Analyst (No previous IT support experience required! Full training given!) - English Speaking - Hybrid Work (80% Remote), Barcelona, Spain. Permanent Job. Flexible Start Date from November 2024 Onwards. Salary Range: €27,600 - €32,700 Gross per annum + Great Company Fringe Benefits. END-CLIENT!

We are considering candidates of all levels of experience including those with no prior IT technical support experience. All you need is to have at least a couple of years of either Salesforce Administration experience or Salesforce Development (Programming) experience and the willingness to pursue a career and be trained in 2nd/3rd level IT support. If you already have a couple of years of Salesforce Technical Support experience, this would be perfect as the client also has more senior positions in the team too; so we are open to receiving applications from candidates at all experience levels from entry level to senior level.

Our end-client, a well known Retail company based in Barcelona, Spain, is currently offering a rare and exciting career opportunity. This is an entry-level position (however, they also have more senior level positions open in the team too).

We are looking for candidates who are pro-active, ambitious and motivated to develop a career as a Salesforce IT Support Technician - Salesforce is one of the most respected Business Software platforms in the world! This is a unique and fantastic opportunity (the likes of which does not come around often), for someone looking to start a career in Salesforce.

Your profile:
Essential:

• Must have one of the following:
  • Experience in 1st/2nd/3rd Level Salesforce IT Technical Support OR
  • a couple of years of Salesforce Administration experience OR
  • a couple of years of Salesforce Development (programming) experience
• Positive attitude and eagerness to learn
• Pro-active
• Strong communication skills
• Good organisation skills
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented and demonstrate a can-do' attitude - adaptability, flexibility and resourcefulness
• Comfortable working remotely 80% per month (4 days per week).

Languages:

• Must speak English (B2 level minimum)

Nice to have but not mandatory:

• Ideally, if you already have a couple of years of Salesforce Technical Support experience, this would be perfect as the client also has more senior positions in the team.
• A certification in Salesforce Administration is a plus

Opportunity:

• To become a Salesforce 2nd/3rd Level Technical Support Analyst - receive internal training on how to support the Salesforce application from scratch! No prior IT Technical Support experience is required!
• The objective of the position is to offer a 'Second Level' support service to solve irregularities and incidents in the systems, managing requests and giving support to the international users.
• The employee works independently on the continuous improvement process to optimize support and stabilize the systems (eg by setting up monitoring)
• The employee is mainly responsible for the following functions, always in coordination with his/her line manager:
  • Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning
  • Give support to users in functional questions about the respective applications.
  • Answers questions about processes and the status of the systems
  • Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
  • Identifies possible system improvements and drives them within the SDO team (eg by means of operational problem management)
  • Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDO
  • Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
  • Identify system problems (recurring incidents) and work proactively to solve them.
  • Operational knowledge management (Provide training to end users, collaborators or BC's when required)
  • Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.
  • Test Activities (Develops test plans together with BC and Business)
  • Quality assurance measures (CSI)
  • Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.
  • The holder of the position must follow the guidelines and procedures set by the respective international department of the company.

Trainings to new employees take around 2 months done within the team. Training is focused on the support needs required.

Remote Working:

• The company has a hybrid working model:
  • 80% remote work per month!
  • You will have the freedom to choose which days you want to work in the office and which days to work remotely.
  • There is no set onsite schedule and you have complete freedom to pick which days you come in to the office, to an extent. There will be some days when a team meeting is scheduled and you must attend the office on the specified day.
• You can NOT work remotely from outside of Spain. If you do not live in Spain, then you must relocate to Spain. You can live anywhere in Spain as long as you are willing to commute to the Barcelona office 20% per month (1 day per week).

Remuneration:

• The salary on offer is subject to your level of skills, knowledge and experience.
• For entry-level to medior level candidates a competitive salary of between €27,600 - €32,700/annum is on offer.
• For experienced senior level Salesforce Support Analysts, the salary is open for discussion.

Great Benefits:

• Annual performance reviews/pay rises
• 23 holidays/year,
• On top of your annual basic salary, the company offers over €4,000 in additional company fringe benefits such as:
• Company laptop
• Health insurance
• Restaurant tickets
• Gym discounts
• and more

Spanish Work Permit Sponsorship:

• Unfortunately the company will not sponsor a new work permit for Spain. All candidates must therefore already have the right to work in Spain before applying.