IT Support Team Lead

Hybrid working

We are seeking an experienced and motivated Senior IT Engineer to take a leadership role within my client's IT support team. This is an ideal opportunity for a hands-on technical expert looking to step into a senior management role, leading a small team while remaining closely involved in IT operations and infrastructure. Prior experience in managing IT teams and leading technical projects will be highly advantageous.

Location: Leeds

In this role, you will lead a small, skilled IT support team, acting as the top-level escalation point for complex issues. You will work across virtualization technologies (Hyper-V, VMware), storage and backup systems (Veeam and Dell), and networking infrastructure (LAN, WAN, WiFi, VPN).

Key Responsibilities:

• Team Leadership & Management: Lead and manage a small IT support team, overseeing helpdesk activities and support services across multiple sites.
• Infrastructure Management: Take responsibility for the day-to-day management and uptime of critical infrastructure including Servers, networking, backups, and storage solutions.
• Strategic Oversight: Work closely with the Head of IT to support and execute strategic projects, including the significant upgrade of business systems planned for .
• Support Escalation: Serve as the primary escalation point for complex IT issues and critical vendor interactions, ensuring that Service Level Agreements (SLAs) are consistently met.
• Cybersecurity Leadership: Drive a security-first approach in daily operations, ensuring compliance with cybersecurity standards and user adherence to best practices.
• Project Leadership: Play a key role in the delivery of new technologies and infrastructure upgrades, collaborating closely with senior leadership to ensure smooth execution.
• Proactive Systems Support: Ensure the continuous availability and performance of business-critical systems and applications

Required Experience & Skills:

• Proven experience in a Service Management or Helpdesk environment, ideally in a senior or leadership capacity.
• Strong technical expertise in Microsoft Windows, Windows Server, Active Directory, O365 Administration, Group Policy, and Office 365 platforms.
• Solid understanding of networking principles, including Firewalls, Routers, WAN, and VPN technologies.
• Advanced working knowledge of VMware and Unifi network setups/configurations.
• Experience with Veeam Backup and Replication software and cloud technologies (migration from on-premise to cloud solutions is beneficial).
• Familiarity with IT infrastructure in multi-site environments, and experience managing uptime in business-critical systems.

Please apply below to have your application considered today!