Job Specification: Amazon Connect Engineer/Architect (Glasgow)
Job Title: Amazon Connect Engineer/Architect
Location: Glasgow, Scotland
Employment Type: Full-Time/Contract/Permanent
Department: IT/Cloud Solutions
Reports to: Head of Cloud Infrastructure or CTO
Salary: Competitive, based on experience
Industry: Telecommunications, Cloud Solutions, Contact Centre Technologies
Role Overview:
The Amazon Connect Engineer/Architect will be responsible for the design, implementation, and management of Amazon Connect infrastructure to enhance customer service delivery. As a specialist in Amazon Connect, you will lead the development and integration of cloud-based contact centre solutions, ensuring scalable, efficient, and robust systems are deployed. This role requires an in-depth understanding of Amazon Web Services (AWS) technologies, VoIP systems, and customer experience optimization.
Key Responsibilities:
Solution Design & Architecture:
Implementation & Configuration:
Maintenance & Optimization:
Automation & Development:
Collaboration & Support:
Skills and Experience:
Essential:
Desirable:
30 Sep 2024
Glasgow, Lanarkshire
Tehnologia informaţiei, Telecomunicaţii